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November 2023 by Mark T.
Hinest, hard working, no fuss, excellent service all around. Definitely would purchase my next vehicle from Raul.absolutely satisfied without any doubt Highly recommend thank youJoan v in Santa Barbara
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November 2023 by April Garcia
Navy helped me out and gave me a great price I’m so happy with the service I actually called pretty late in the day and they were still able to help me out so I appreciate thatServices: HVAC system maintenance
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October 2023 by Vanessa L.
I got a Pre-Purchase Inspection at Alonso's without ever stepping foot in the shop. Lexus dealership charges $400+ for a full PPI and Alonso's did it for around $100! They were fast, professional, courteous and the best part was that they shared the full inspection results with me electronically! Navy helped me and was so great and helpful. Would highly recommend.
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September 2023 by Cash McClory
My car was suffering from transmission issues and I was referred via a coworker to Alonso’s! Alonso and staff were ready and willing to help! I couldn’t have asked for better customer service and a timely return of my vehicle! I will be a lifelong customer! Thanks Alonso!Services: Transmission
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August 2023 by Maria Mendoza
Had an issue where my car just would not start. It was after hours and I am not familiar with mechanics in Upland. I chose Alonso’s Auto Repair based on the reviews and I was not disappointed. I had my car towed their this morning, Eileen took my information over the phone while I waited for the tow truck . When I arrived both Eileen and Alby were there to take my car, no haste no issues. Asked if I approved diagnostic fee, I said I would . Alby called me a few hours later advising that the issue could not be replicated . When I arrived to pick up the car I expected to pay some sort of fee. Nothing is free right ?! Well I was so pleasantly surprised that the team at Alonso’s didn’t charge me. Honestly I would have paid them something . Other mechanics would have charged me a minimum fee. Thank you Eileen, Alby, and Freddie. I work in Upland and I will make sure to refer customers to you. An honest mechanic !!Thank you !
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July 2023 by Jeff Vo
Very honest business and super impressed with how they run it. Would not go anywhere except for Alonso for auto repair.Service: Auto engine diagnostic
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July 2023 by Michael G.
Had to get some overdue maintenance done, and I was blown away by the level of service. Navy was kind and professional whilst keeping me up to date on the status of the repairs. Thanks to you and the entire team.
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June 2023 by Jennifer H.
Great customer service, trustworthy and doesn't overcharge. Will definitely be going back for future service.
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June 2023 by Lalo P.
GREAT SERVICE HERE these guys are very professional, very honest and keep in contact with you about the cars status finished in no time will continue to bring all my vehicles here in the future
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June 2023 by Rebecca T.
My car's battery died and had corroded over. With friends visiting from out of town and staying with me, I needed my vehicle back up and running as soon as possible. After calling a tow truck company, I called Alonso's Auto Repair to see if they had availability to service my vehicle once the tow truck company arrived and could drop my car off at their repair shop. The service manager on the phone was pleasant on the phone and in person. They got the repairs done before the estimated timeframe and my car was working again within a couple of hours of getting it dropped off. I would recommend this business for auto repairs and will be bringing my car back in the future for maintenance.
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June 2023 by Axel C.
I recently moved out here to the Inland Empire and was in need of finding a reliable mechanic. It can be daunting to find one that you trust or that won't gouge you, so it's always a bit of a gamble. What I really appreciated about Alonso's Auto Repair was their point of contact and how pleasant they were to speak with. I felt respected, listened to, and felt like I could describe the plethora of issues with my car to them with confidence.I came for some apparent alternator issues which they reassured me were not the issue, and I had them look at a nagging sensor and cylinder misfire issues that I've also had for a couple years. My dealer and mechanic back home either quoted me exorbitant prices or couldn't get the job done, but Alonso's Auto Repair managed to reassure me of what I suspected was going on. They did it for a very fair price, several hundred dollars cheaper than I had anticipated it costing, and they were very detailed on what was going on and also gave me a detailed run down of the issues when I asked. I know there are plenty of people like me who are weary of mechanics and worry that the services, quality, and price will be an issue, but with Alonso it was anything but. I've certainly found my new local mechanic, and as long as I'm out here, I'll be taking my car to Alonso's for any issues I have. I have no reason to not give them five stars, they absolutely deserve it. Thanks again for your help, and please thank the young man at the front desk for his clarity, customer service, and great attitude and demeanor. He made this entire experience so much easier, and is a huge reason why I'm giving a 5 star review and will continue coming back.
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May 2023 by Frank B.
UPDATE: Worst part of the whole experience was the response below lol. Franky, judging from what you said it seems what was wrong with my vehicle was lost in translation as multiple things you've stated aren't quite the case. You can say "30 years of experience" as much as you'd like, but if your tech tells me my system is empty, and it's not, he's wrong. 100 years of experience couldn't change that, nor is any exstensive experience really required to objectively prove the info I was given was inaccurate, even if I understand how he reached that conclusion. Upon another inspection, the issue was the expansion valve. These systems can be complicated, yes, but simple maintainence is very doable by anyone who learns a little know-how. It is a disservice to DIYers, and the right we have to repair our own property to simple wave it off with "it's complicated". Good luck with your future business endeavours.
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April 2023 by Derek Henrie
These guys were great. I would not say they were the cheapest, but I did not feel like they gouged me either. They handled several services my car needed, they did it in a timely manner, and they were very professional and easy to work with. My car now feels way better, and they warranty their work. Sometimes you get what you pay for, and I will definitely take my car to them again.
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February 2023 by Yumi Guan
I've been coming here since 2021. They are very flexible with appointments, and their service is excellent. Each time, I wait a decent time at their waiting area, and all my questions and concerns are answered.
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January 2023 by Yiyang Zou
The people who work here are wonderful. They are very kind, professional and honest. I recently moved to this area, and recently a few indicator lights (traction, break, ABS) lit up. I had my car inspected somewhere else and they told me I needed to replace my entire breaking system, quoted me a price that’s higher than the value of my car, and tried to add in quite a few unrelated services… I came here and they gave me a very through explanation of exactly what is wrong, quoted me a reasonable price, and helped me fix the problem efficiently.Thank you! I really appreciate your excellent service.Services: Brakes
