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December 2023 by Raymond Moreno
Would like to give this bank a zero. Unfortunately have to give it a one star . Worst customer experience. The manager is a smirky jerk.They have bad reviews for a reason z
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July 2023 by Victoria Kawaguchi
Worst experience ever with any bank I’ve ever dealt with. I had a check written to me from a BofA account and the bank rep claimed to not be able to find account. Hello, the account number is on the check.I’m so glad my own personal account is with the credit union.I would encourage EVERYONE to consider closing their BofA accounts and bank with a credit Union. Much better banking and quality customer service.Obviously, Bank of America is not known for their quality customer service.
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May 2023 by Russell H.
Horrible place, shitty service and won't cash your check if you look even remotely dirty (we are auto detailers), wouldn't cash our check and couldn't even disclose why (obviously prejudiced against laborers), don't do business here, garbage ass branch
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March 2023 by Henilkumar Patel
Have no doubt that the rating are 2.7. I do banking every 3 day and I only have problem at this particular location , and its only this particular female employee that was hired newly. Every time I go to this location they have some trouble ready for me. I always do the deposits the same way at any location but at this location this particular female wants me to do it differently according to her comfort and not costumer comfort. She literally ask me on my face to separate out the deposits, which is never the case at other bank. A BIG NO FOR THIS LOCATION. Either she is not trained right or she is not working right. She always requires helps to do my deposit and I will have to waste my time just for that. Like every time!!! ?
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December 2022 by Murillo Evangelina
I had a great experience, the workers were very helpful,
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November 2022 by Kent S.
Absolutely the worst BofA around, bank tellers are slow, don't care, and worse indifferent towards you. One teller this morning and a line of the door the manager of the tellers just walked away to go to the break. THEY DONT CARE ABOUT YOU!!!
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November 2022 by David L.
Worse branch I've ever been to. Ridiculous lines and tellers are clueless. The branch "manager" Emma was no help so ended up moving my accounts to CITI.
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September 2022 by Abe S
Nice bank in the Upland/Ontario border. It's patience inside and has wide drive-thru atms. It's also near other Banks like Citibank and Chase in the same plaza. Very convenient place to banking. Lots of good parking as well.
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July 2022 by Kim C.
Lines are always long and with just one or two tellers. The bankers in the cubicles won't help you. I just wanted to drop off a visa payment and I was told I had to wait in line. Painful...
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April 2022 by Ernesto Ojeda
Very Professional Bank. The bank teller Sandra was very kind and professional. I appreciate the outstanding help and showing interest in helping me get what I need. Most banks are not as helpful and have no interest in helping someone with their needs. There are very few and I make sure to show appreciation to those that do. Your bank and tellers are appreciated ?. I highly recommend this Branch
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March 2022 by Adrian Reyes
the bank associates are nice and available
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February 2022 by David J.
We were there to close a account , we had a appointment at 9 am. We walked in at 9 on the pin. Was greeted by a pleasant lady who directed us to Willow. We waited less than a min and then did our business . One to ten the experience was a ten. This young lady was extremely pleasant and got the job done. Would recommend seeing her for account opening or closing. Was nice to deal with someone who cared . More than impressed
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January 2022 by Steph H.
Absolutely terrible service from the teller here. She refused to let me withdraw MY MONEY from MY ACCOUNT! I have never had this issue at any other branch. The teller lied and told me that she isn't allowed to let me withdraw money from my account... since WHEN?!?!? She then told me to go use the ATM outside.... If I wanted to use an ATM I wouldn't have come inside...??
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August 2021 by Mrs. K.
This branch is very incompetent. Scheduled an appointment with a Notary. I meet with Sally and first she tells me I didn't specify I wanted to meet with a notary and I tell her when I scheduled my appointment I selected the option that I needed a notary. Then she tells me she forgot her notary stamp....if you are a notary why wouldn't you always bring that to work with you. So she schedules me with their other notary for a week later. I go back and Martha helps me. She signs the form and sends me on my way. I mail my form and get it sent back because Martha didn't put her notary seal on it. I call to make ANOTHER appointment with Martha and Christina informs me I can't make a appointment with Martha because they don't know when she is coming back. So now I am a month behind getting these forms out and now I have to get another form because Martha has her signature all over my original form. Why offer a service if you guys don't know what you're doing? I have never tried using a notary thru BofA and don't think I ever will. Also on the phone with Christina she tells me they have NO notary there and I literally made a appointment with their branch with a notary while I was on the phone with her. I asked her why was I able to make a appointment with a notary if they don't have one and she said oh the website doesn't know when people call out. The appointment was a week out so that's not a valid excuse cause then a customer will show up expecting a notary and they'll be disappointed just like me. Train your notary better, get your scheduling together and offer better customer service because I have been a customer of yours for over 15 years and this was unacceptable.
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August 2021 by Tracey Munoz
Uneducated vice branch manager Isaura Estrada! She does not know what Power of Attorney on my account means! (Which I have had on my accounts for years!) It is a legal document, signed and notarized giving me power of attorney over another person on my accounts!! But according to her I cannot cash checks even with my POA. Wrong! Don’t come to this branch of Bank of America because they don’t know what they are doing! Filed a complaint against her with corporate. Maybe they can teach her!
