-
March 2024 by JESUS CANO
This repair shop is by far the best repair shop I have ever dealt with. They kept me updated with the parts being ordered and when the vehicle would be completed. When I picked up the car, it looked brand new and that's coming from a 16 year old car. They went above and beyond by not only painting the damaged part but also blending the fenders and hood around it. To top it off they detailed the car and polished my headlights. Can't ask for better service.
-
March 2024 by CRAZY Art Lady
Caliber completed the work on time and well, keeping us informed along the way.
-
March 2024 by Vicky Garza
This people here were very professional and nice. Can’t say enough good things about everyone and the work on my car looks fantastic!
-
February 2024 by Mark Garcia
Everyone at the front office was very kind and accommodating. My service advisor Anthony Estrada kept me very well informed throughout the process and even got my car done before the initial quote! My car was cleaner and looked nicer than when I took it in!
-
December 2023 by Abigale Sandoval
I took my car 2017 nissian after a hit and run ,my plates were went bent but the repair work was done so good, my rep kept calling with updates . I got my car b4 Christmas. The rep ensured he walked the car with me explained everything..my car was clean and waxed ! I'm very happy with this place I hope I never need work again but this will be the place! Oh and my plates weren't bent anymore !
-
December 2023 by Michael Sequeira
The best body shop I’ve ever used. Top flight certified repair men With regular text based updates with pictures. The work was impeccable. The car was returned completely detailed.
-
December 2023 by Debra Hoang
Robert and his team have restore my vehicle back to its beauty and the experience went smoothly. I was given updates throughout the process via calls and that was reassuring that everything was taken care of, including collaborating with the insurance company.
-
December 2023 by Lisa Morris
Just had another fantastic experience at Caliber collision. They handled a collision repair quickly and with great communication. My daughter was about to drive 21 hours home from CA and was concerned about a noise she was hearing in the area of the previous repair. Caliber got us right in, Justin took us for a lengthy and thorough test drive and helped us to feel confident that all was ok. He even helped me find a place to get a new battery for my car. Can’t say enough good things!
-
November 2023 by Elvira Nunez
I would like to thank Garo C. and his crew at Caliber Collision. They did a very awesome job on May 2023, Mercedes-Benz. I would definitely recommend them to anyone who needs repairs on their car. They were very precise and very attentive and I appreciate it all that.
-
October 2023 by Alex Lomeli
I would never use this place again horrible Job not to mention that they lasted over 2 months to fix 2 doors. List goes on how they are really bad.1. They took off unessesary parts off to make their money.2. They leave your car open so all the dust and rain goes inside your car seats and dashboard and radio that can cause a fail.3. After giving my truck back it came back with more scratches. They had said they can be buffed out. Wich it does but for a few days.4. After taking it to get a full detail wash on it. Then the big scratches came out and a big broken tail light.I will never recomend this place to anyone.Alex was the guy who supposed to take care of it was taking good care of it behind his desk....I cant believe how many people get ripped off here. Just because its in the city of upland is getting some clients but in reality they are just burning themselves they suck
-
October 2023 by Adriana Banuelos
Excellence is no accident!!!The service was exceptional at Caliber Collision. They did a great job and finished before the date given. I strongly recommend coming here for your repairs. My car looks like new. Alex was very professional and went above and beyond.
-
October 2023 by L Merjil
Excellent job in repair of my vehicle. I picked up my car a few days before the original day estimated, it was immaculate and completely fixed and it had a full tank of gas!!!! I was extremely satisfied
-
August 2023 by Life of Austin
BEFORE YOU DECIDE TO TAKE YOUR CAR HERE, THINK TWICE AND READ THIS REVIEW: My Mom was rear-ended in her Honda Insight by someone and progressive handled our claim since it was the other party's insurance. They referred us to Caliber Collision since they could guarantee their work on our vehicle so we decided to go to this location since it had the most amount of good reviews. We left it there and addressed our concerns/differences with the vehicle now that it had been damaged. This was written on paper and said by word of mouth to our service advisor (Robert). Robert explained that he heard our concerns and that the shop would handle the job easily and the car would not have any issues once it was done.Two weeks later, we picked up the car and noticed on the invoice that none of the details that we explained in the beginning were addressed (only the visible damage), but nothing underneath or mechanical was replaced. We explained that the car was making rattling noises underneath like never before and had terrible alignment as it veered to the right when driving after the accident.Robert was too scared to even talk to us when we arrived, so he brought out the manager of the facility to help speak on the vehicle. (large red flag) The manager explained that the rattling came from the shocks and that it had nothing to do with the accident, which is completely false as I have helped run a Body Shop for the past 10 years and I have vast experiences of my customers getting rear ended. The manager explained that since he wouldn't get paid for it by the insurance, he wouldn't replace it. Funny enough the insurance (progressive) said that if there is any damage pertaining to the accident, they would have no problem paying. Progressive said Caliber themselves said and explained with no insurance intervention "it was not part of the accident". (More than likely to get themselves away from doing any mechanical work) They did not care about our concerns and refused to do anymore work to the car.They completely lied about fixing the car right and decided to screw a future customer for them. The car now makes more rattles than ever before, the paint is over-sprayed other panels of the car and also the alignment was never fixed as they explained, "it has nothing to do with the accident" (their way of getting out of replacing things). On top of that they didn't even wash the car, literally dirtier than when we brought it and there are panels in the car that are not assembled back correctly. I'm disappointed with the work done here, I refuse to ever take any of my cars to all caliber collision locations, they're all the same.DO NOT TAKE YOUR CAR HERE OR ANY CALIBER COLLISION, THEY ALL SUCK AND STEAL YOUR INSURANCE PAYOUT. THINK TWICE!Service: Body & Trim
-
July 2023 by Sherry and Randy Lafferty
They did a great job. My service technician kept me informed about the status of the repairs throughout the whole process. I liked the fact that they interface with my local dealership for the parts and any additional guidance on the repairs. I will always go back to them for any car repairs.Services: Painting
-
July 2023 by April Ulrich
Rating: ⭐️⭐️⭐️⭐️⭐️I have had the pleasure of visiting Caliber Collision several times and have consistently been impressed with the exceptional service and care provided by their team. From the moment we stepped into their facility, we were greeted with professionalism and a genuine willingness to help.Alex, in particular, has been an outstanding representative of the Caliber Collision team. We have entrusted our vehicles to him on multiple occasions, and each time, he has gone above and beyond to ensure that our needs were met. His attention to detail and expertise in auto repair have left us feeling confident in his abilities.What sets Caliber Collision apart is their dedication to customer satisfaction. The staff truly goes the extra mile to make you feel valued and well taken care of. They listen attentively to your concerns, provide honest assessments, and offer transparent explanations of the repair process. We never felt rushed or pressured into making decisions – instead, they took the time to address all our questions and concerns.Not only have we had an outstanding experience, but we have also referred friends and family to Caliber Collision, and they too have become loyal customers. It is a testament to the excellent service provided by Alex and the entire team.In conclusion, Caliber Collision has earned our trust and loyalty. We would never consider going anywhere else for our auto repair needs. If you value exceptional service, professionalism, and a team that genuinely cares about their customers, Caliber Collision is the place to go. Kudos to Alex and the entire team for consistently providing an outstanding experience.
