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July 2024 by sam coleman
Had to do an exchange for a shirt that didn't fit. The staff exchanged the shirt without issue. Just be sure to save your receipt.
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July 2024 by Joseph Urso
This organization only donates close to 5 percent of all proceeds made by donation. Also, they get millions in grants and none of that goes to people or groups in need. Remember that when you see a 2nd or 3rd hand coffee mug for 2.99
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May 2024 by Ron Jones
This Goodwill is awesome because it has a ton of great new and used clothes and everything else under the sun. No furniture tho, but their employees make up for it by treating you like family. They great you by name and my cashier noticed I couldn't carry all my stuff I bought but instead of ignoring me he told the next customer in line he would be right back because I was still his customer he said. Then he proceeded to gently handle all my glass wear that he also wrapped up, along with my bags of clothes. I was so delighted that he offered to take my things to my car and put them inside safely too. I offered him a tip but he said it's against policy, but he said he would donate it to their veteran program that he cashier's ask for when checking out. And to my surprise I saw him put the money I gave him straight in the register just like he said he would!! Wow what an honest employee. Don't know his name but he was the only 6'4" guy in the place so you can't miss him. If you do see him, don't be afraid to ask him for any kind of help, he goes above and beyond to make customers feel like they are special and important to him and he is always smiling too, and I really like that about him and the rest of the friendly staff. A smile can do so much that you can't measure or quantify. But it's hard to be mad anybody who smiles right at you, and he does it every visit w/out fail. BEST GOODWILL EVER!!! go and see ?
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December 2023 by Liz T.
Hello to whom it may concern please review and read my comment that I left in regards to the manager in upland California by the name of Mary I am very disappointed that my review was not actually read it was only based on the number of stars that I accidentally pressed I would like a response to my original complaint thank you dissatisfied customer
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September 2023 by Vik M
I didn’t like the costumer service. Went to another goodwill before this and they are much nicer. One of the cashier girls Kept talking to her friend the whole time during checkout and didn’t a knowledge us. It was really awkward during checkout.
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September 2023 by Patricia r.
This is my least favorite local Goodwill, in fact, I don't like going there at all but will if I've got extra time. What gives it one star is the Brandon's restaurant next door, otherwise I would have rated it even lower. So why do i dislike this store? Lighting is terrible. Only one mirror in the whole store and it's always filthy. If we can no longer use the fitting rooms, then at least give us some mirrors. I do appreciate that I can exchange one item for another, but at least give me the opportunity to see if it's a near-fit. But the main reason I dislike this store is the chatterbox at the register. She just can't stop talking and talking, and describing every item as she rings it up. It goes something like this... This blouse is a red tag so it's full price. If it was blue then it would be half off. This pair of pants is a green tag so it's full price and $9.99. This tshirt is blue tag so it's half off $6.99." And on and on without even taking a break. Imagine what it's like if you have 20 items. I bought some glassware one time and she said she couldn't give me newspapers to wrap it even though there was a stack on the counter. Me: What about those? Her: Oh, I'm saving them for things that might get broken. Me: Don't you think my glassware is breakable? Her: oh, oh, I guess so. The last time I was there I stood at the place where FOR YEARS she insisted we wait before we could even approach the register. Instead of taking first in line she rang up people who walked up by her register. When I pointed this out, she said it's not her fault, it's not the customers' fault...blabber, blabber, blabber. It's not my fault, it's not my fault. And after all of this, I rarely find anything worth buying
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August 2023 by Angela C.
I would have a bunch of stuff that are unused or used that no longer need throughout the year and I don't have the time time to try to sell it online or locally. Also, throwing it away is such a waste. My friend told me about this place to donate and it's quick as well as easy. This place was easy to locate and when dropping off the items it's in the back. There will be bins either outside or inside for you to drop it off. They have a QR code for you to scan so you can retrieve an email receipt to submit for tax purposes. The staff are friendly and helpful. If you have bulky items, you may want to call to make sure they take it since sometimes they do and don't.
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July 2023 by Garland Gayden
Great customer service ?
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July 2023 by Pete Sterna
This is simply the worst Goodwill I've ever been to. Selection is terrible and prices are far above what other Goodwill's sell similar items for.
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January 2023 by N S.
Goodwill? More like greatwill! This place is awesome. I found Christmas gifts for everyone! Some people set the bar pretty high but let's face it it's a thrift store. It you want to be wowed try the swap meet or spend all day driving around to fancy garage sales. If you want to seek out gently used treasures all under one roof this is the place to be. There was a floor mat I was able to wipe the bottom of my shoes on upon entry. A sneeze guard at the register. If you time it right you can buy your stuff back that you donated! Stay humble and shop here! It was good enough for someone to buy the first time. So find something cool to buy again and stay off your high horse!
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December 2022 by Ana C.
What a bunch of slow young workers who hang out instead of working. Fitting rooms are closed. They have people stealing and not paying attention to the stores whereabouts or surroundings.
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November 2022 by alcira luna
I drive 20 minutes to this particular Goodwill in Upland because it has a great variety of items, it's always clean and the clothing and dishes are well organized. I was looking for a small picture/ print for my home and for sure found it. The store associates are also very nice.
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July 2022 by Katie Butler
I used to shop frequently at several different locations I will no longer be going to Goodwill at all since the pandemic they bumped their head I think they think that they are a retail store with their prices i will no longer go to Goodwill because of their prices way too high
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July 2022 by Roberta Perez
Love to browse, but some things are over priced,
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July 2022 by Rosie Barber
They have prices like in stores
