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February 2024 by Lacey B.
We bought a fridge here, and financed it via their Lowe's financing (My Synchrony Bank). The fridge came damaged, but unfortunately we had them haul away our old fridge and didn't realize until we were loading up the shelves and trying to put the fridge together that it was damaged. We call Lowe's the next day to have them do an exchange and they tell us that they can't just "exchange" the fridge, they need to take the fridge back and then replace the fridge. Leaving us without a fridge for several days. They can't make this happen on one transaction for some reason, it needs to be two separate transactions that are days apart. OH KAY. We just want a fridge, so we deal with it. We go look at Samsung and find a better fridge of the same model for cheaper, with 0% financing, so we say screw it and don't reorder the fridge via Lowe's. I'm thinking all is well and we are done with it. But no, not that easy. Lowe's won't refund me the 3 year warranty I bought on the fridge. I need to call a different department that no one answers the phone on, to attempt to get a check written to me that has about a week of prorated time taken out of the warranty. A warranty I never used, but can't get ahold of anyone to actually explain all this to. And to top this all off, the manager only refunded me the fridge, not the hose, or the water filter. So now I've made several calls to customer service, the manager, the warranty department, and some lady named Shonda and I can't get a fricking full refund on a fridge and parts that I don't have. I currently owe their financing company $334.61 for an item I don't have. It's the dumbest thing I've ever experienced in my life. Don't buy through Lowe's, just go straight to the manufacturer, it's easier and the customer service is better.
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February 2024 by Jim Hutchison
Lots & Lots of great stuff
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February 2024 by Andrew Fernandez
Garbage Lowe’s, worse employees, go to the Home Depot or another Lowe’s
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February 2024 by Sang Han
Kind employees and Good service.
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February 2024 by Austin C.
This is for the major appliances associate and the manager named Victoria, you both are extremely unprofessional when I returned my 1299.00 microwave that only worked for 2 weeks. Kept referring to a 48 hour return policy after purchase when the sign on there counter clearly stated 90 days. 48 hours if I purchased the incorrect item. You either weren't trained properly or need to go through reconditioning as a manager.
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January 2024 by Shadow V.
OK up front... I have just spent the past 35 minutes wending my way through the Lowes customer avoidance phone lines. Eventually, I got a call back from someone who provided a deep dose of GAF "cultural enrichment", but no solutions. Next, I tried phoning the store directly and I got the same chirpy-voiced auto-attendant that sits guard over the corporate phones. AI: "What can I help you with today?" Me: "Answer the phone." AI: "I'm sorry, I didn't catch that..." WOW! I give up! -- AT ISSUE, these folks tend to place products on end-caps with clearance price tags, and then they 'forget' to update the pricing on the POS terminals. They've been doing this for at least 20 years. They got me again last night, a 2-piece Klein screwdriver set, $22.98, on sale for $17-something. I got home and looked at the receipt, yep, $22.98. -- Is it worth the time and aggravation to drive back to the store? No. Was it worth the time wasted chasing it this morning or writing this review? No. But they just keep doing it and someone needs to speak up. The only reason I gave 2 stars is because the shopping experience is still marginally better than the local THD store.
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January 2024 by B A
Happy staff there to help. So many useful household items to discover. I'm looking forward to the new plants that come in for spring
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January 2024 by Kelly O.
Purchased a washer and dryer which were recently installed. There were other issues but the most significant one was that after the dryer installation, I smelled gas. Come to find out, a valve which was not leaking gas prior was now doing so. Called Lowe's "customer disservice" to be told that no, it was not the installer's responsibility to check if gas was or was not leaking following the installation when it had not been leaking before but it was my responsibility and/or a plumber's Instead of being concerned about a potential disaster, the "too sweet" sounding voice on the phone patronized me. Fortunately, a tech from So. Cal Gas was able to fix the dangerous issue although I'd be charged $63 on my next gas bill. Money well spent obviously. Honestly, the level of work ethic and responsibility for actually helping customers, especially in what could be dangerous situations, is nearly non-existent.
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January 2024 by Robert Castillo
Went on a quick run with a client to pick up some needed items. The lady at the register was nice.
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December 2023 by John H
AFor 20 years we have been happy purchasing all our appliances from Lowe's for all our homes. Today purchasing a new free standing gas range was an unprofessional and an unfair ordeal on the stores dealing with our purchase. On Dec. 6th we got a quote for the price of the range, installation, installation kit, recycling the old appliance, and a 5 year protection plan. The delivery of the unit was free. The delivery was only approximately one mile anyways. We were also told we would receive a discount on the range if we were to open a Lowe's charge account which we did. When purchasing the range we were told we could not get this discount because we were financing the range for one year. These things need to be explained to the customer prior to promising the discount.Although the price quote on the range was good until Dec. 9th we purchased the range the next day on Dec. 7th. At that time they told us the delivery fee of $29.95 would be added although our quote said it was free. They told us the delivery fee policy change went into effect that day. This change in policy should not effect quotes that are already given to customers. I can see this change affecting any quotes and purchases made after the policy change but not quotes and purchases prior to the change. This in many cases could effect the purchase at lowe's when people like ourselves are comparing price quotes with other stores that may not be charging for delivery or other items. We are definitely unhappy not receiving the discount for opening the charge account but the charge of $29.95 for delivery is extremly unfair especially one day after the pricing quote was given. Home Depot and other near by stores have the same pricing except for their free delivery which is something we will consider with our next appliance purchase.If you check out Lowe's response to this review you will see they really don't care about how we were treated unfairly while purchasing the new Free Standing range.
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November 2023 by Philip Hofer
The assistant in the paint department was to the point and helpful and clear and friendly and good to be served by.
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November 2023 by Chica N.
Great service! I went in early in the morning for black paint & cabinet handles. An employee was very nice act helpful. He mixed the paint while I went looking for the handles. Wow! This place had more selection than Home Depot and found exactly what I needed. I will definitely be returning back.
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November 2023 by Katrisse Michelle
My mom and I went and bought a refrigerator for over 1,000 dollars. It was delivered on Sunday and everything was cool until we realized that the feature panel wasn't working and we couldn't adjust the temperature. So my mom went down to this location and explained what happened. They told my mom that they would come and get the refrigerator, however they wouldn't be bringing a replacement until the old one was received and that would take 48 hours. Tell me how that makes any freaking sense. $100 worth of groceries down the drain. My mom went back today because we were told someone would call us with the delivery timeframe only to find out they never logged that it was received and they don't deliver on Sundays (yet we got our first one on a Sunday) and oh the refrigerator didn't come from this location. They cannot return my mom's money and we have to now wait for Monday for someone to call and possibly get the refrigerator delivered on Tuesday. Let's count this here so 4 days we have been without a refrigerator and all these people can do is apologize and no one can rush anything no one seems to care that we just have to get rid of $100 worth of food all because of Lowe incompetent process and staff. Calling them is a joke because you are placed on hold for hours and when you do get someone on the phone you get hung up on. This economy is bad enough and inflation is at a high yet this company doesn't care. Who is going to reimburse us for this food. This company is a joke and I would never recommend anyone to shop here.
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November 2023 by Sandra Lozeau
A special thank you to Shonda today!! She went the extra mile for us as we were awaiting a sink delivery that showed a delay. We called the store hoping for good news. What we got was Shonda. She stopped what she was doing and went to the service desk to verify it was there, even though the "computer" said it was. She still offered to check. She swapped phones and walked up to the front. I smiled as I heard her kindly help customers along the way. Then she got to the front and BAM, saved the day!! Our contractors were grateful, too! Thank you, sweet lady! I'll look for you and say it in person ☺️ @Lowes Give this girl a raise... this can not be taught.
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October 2023 by Ly N.
Pretty store, bad service. Asking for help does nothing. Paint desk staff is non-existent. Wasted about 20 minutes waiting for someone to show up, asked other staff to call someone, pressed the assistance needed button, all to no avail. Probably the managers fault for being incompetent. 3 staff members in the corner giggling and doing absolutely nothing.