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March 2024 by Rachel Nolan
I just got my first massage here today. It was amazing. I walked out of there on cloud 9 hahah. Tyler was my masseuse. He was very professional, friendly, and made me feel very comfortable and at ease the whole time. I’ve had some upper back pain off and on for a while, and Tyler addressed it and worked on it for me. I will absolutely be going back to this location!
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January 2024 by Shannon McHugh
I love this location. Cris and Cynthia give great pressure.
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December 2023 by Michaela Dunn
I went in for my first ever massage the other day and it was so so good. Very professional. Keshia was my massage therapist and she was amazing. Very bright spirited and made the experience deeper than just a massage I felt very zen and was able to fill my cup with great energy because of her!! I signed up for the monthly massages because I loved it so much.
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December 2023 by Dorothy Diaz-gouzy
My membership was canceled without my consent, forfeiting credits that were unused that I paid for. I have requested a refund to my credit card and filed a complaint through the Better Business Bureau. I am highly disappointed with the lack of customer service and the neglect from the manager Alissa of the Upland Massage Envy location.
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November 2023 by Cheryl
This company deserves no stars. I had to give one to do the review. I came to inquire about membership and was greeted by a representative. She was sweet and was patient with all my questions and very informative. She had to take a call and while I waited I overheard the other employees talking about how horrible a clients acne was. I felt uncomfortable for the client who left. I told the lady after she got off the phone that I would come back but after hearing the women talk about the client . ..I knew I wasn’t coming back, We all have insecurities but I can’t establish a membership at a place where the employees openly talk about clients. This shows how unprofessional this company is.
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September 2023 by Ashley Padovano
The Oxygen facial is sooo good and it smells like candy! My esthetician cynthia is absolutely amazing at what she does! She leaves my skin glowing not to mention she understands hormonal issues is regards to skin very well so i always leave happy. When I'm not able to see cynthia I see adrian or naureen both are amazing as well and handle my skin with care. These 3 are very good at what they do ?. If you haven't booked with them yet what are you waiting for!?! Also big thanks to the front desk assistant Melissa she was super helpful with check in and out. Loved her overall energy and attitude.
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May 2023 by Renee E Cabourne
Love this place... very grateful for how I feel afterwards.
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April 2023 by Jill S
Very unprofessional. I booked my appointment well in advance, confirmed the appointment several times during the week and 20 minutes before the appointment time they called and cancelled my appointment citing "family emergencies" issues. This is the second time this happened to me at this location with the same therapist Amy. They offered me a waitlist option at another city instead. They need us to give them a 4 hour notice but they can keep cancelling out appointment with a 20 minute notice!! Very disappointed.
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March 2023 by Adrianne Grady
Always peaceful, cozy, and respectful. Warm table, no painful headrest, consistent info log kept of my conditions, and reliable procedures. I also travel a lot, and need a lot of massage therapy, so the membership is great to have.
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January 2023 by john zippity
Message envy quoted me $75.00 for 1 hr. I went in and they wanted to charge me $120. Be careful, the try to lure you in and pull a bait and switch routine.!
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January 2023 by R Polanski
I love ve this place jave been going there for over a year. Very much recommend Yvonne for a strong massage and Casandra for facials and face peels. ❤️??
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October 2022 by Becky Rodriguez
Yesterday i had thee best massage, Jay you really exceeded my expectations!!!! I had a knot in my back for 2 days and i feel like a spring chicken today. Thank you for caring and listening to my stories during our session. Massage Envy employees have ALWAYS been helpful and wonderful to me.
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September 2022 by Eboni B.
Ok so let's get into it. I needed a massage bad due to stress and tension building up in my neck and shoulders. I went to the massage envy website and was able to book a same day appointment. I get to the location and as soon as I open the door I am greeted by a wonderful, lovely woman named Amanda. When I walked in Amanda said "Eboni?" I loved that because she already knew who I was and it made me feel special . Amanda takes me immediately to a private area. We run through the questions that are necessary prior to the massage. Once she's done with the questions she informed me that my massage therapist, Miguel will be with me shortly. I waited no more than five minutes before Miguel showed up. We go to the room and he prepares me for my massage. My massage was amazing. Miguel is the best. I left out feeling so good and so relaxed. I couldn't wait for my next appointment. When I get back to the front desk, Amanda is there with another lovely wonderful person Adrian. They asked how my massage was and I informed them that it was amazing. We laughed. We joked, we laughed, we talked. The communication and the customer service that they displayed was marvelous. It was like catching up with old friends even though we just met. In the end I signed up for a membership just so I can see their lovely faces again. Lol. No seriously. The massage was great the customer service was even greater. I can't wait to go back and get another massage. See you guys soon Massage Envy!!!
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June 2022 by Ingrid S.
I had the worst massage of my life yesterday at Massage Envy in Upland, CA. It was mediocre at best. The female therapist used one hand to massage one shoulder at a time, she didn't spent more than 30 seconds on each hand, she was afraid to touch my thighs, (my knee caps got a good massage), and she never touched my toes. I paid extra for Aromatherapy thinking that they would have some sort of fragrant mist going in the room, but NO, I was wrong. It consisted of a drop of lavender oil placed in the lotion used. I smelled it for the first 5 seconds of the massage when she added to the lotion and that was it. I have had better experiences in Mexico. Never will I darken there doors again.
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April 2022 by Claire B.
What a treat it was to get a facial for the first time at massage envy. My estitician Rosie was a true delight to work with! I was eager to know about what she was doing and using. She educated me about skin care and product knowledge along the way. She made me laugh as we talked about our own personal lives and how similar we were. Gave me tips on where to eat since I'm a foodie like her. I left there with my skin glowing and my heart full as I know I've made a new friend. Can't wait for my next fantastic facial.
