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March 2024 by Jeannine A.
Pleasant and fast service. I was able to find what I was looking for. Love the assortment of treats for my pup so cute
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March 2024 by Analynna P.
I buy whatever I need for my tortoise. Knowledgeable staff and reasonable price. We live in Rancho but will drive here for our pet supplies.
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February 2024 by Ashley
I came thinking it’s open at 9:30 and I get here at they don’t open till 10am. Now I have to wait an extra 30 mins. Google maps and the pet supplies plus says they open at 9:30, ridiculous.
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February 2024 by jose ocampo
Wonderful people
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November 2023 by lala sperry-chenier
Had the Kitty litter I use that is hard to find and usually a bit on the pricey side but Pet Supplies Plus had it for several dollars less ! Employees were friendly and helpful ! They did not have much of a toy or collar section for cats. Also no big cat litter boxes !
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November 2023 by Carlos
Unbelievably great store for pet supplies and their added self service dog wash station is fantastic.
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October 2023 by CF R
They carry great products at good prices and they're so helpful with suggestions. I really appreciate all the unique items they carry.
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August 2023 by Regi
I went in today to return a crate I did not need. I didn't have my receipt because I entered the wrong email, an email that doesn't exist and ended up purchasing it as a guest checkout online. I had explained that to Logan who was able to support and find my receipt. Logan was polite, helpful and professional.
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July 2023 by Annette Curtis
Pet Supplies Plus Upland, unfortunately, left a bitter taste in my mouth. While the store employees were pleasant, the manager's poor customer service and the store's new policy were major letdowns. It seems the manager is running the show as if it's her own, disregarding any input from corporate or an owner. I'll be searching for a new pet store.
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July 2023 by Susan Alvarez
Used the dog wash for 1st time. It was great! Area was nice and cleaned from last wash. Staff very helpful. I would recommend you try it.
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June 2023 by Dante Freely
Went in today for the first time. Great store, clean, wide selection of dog foods, treats, chews, toys etc. Very friendly helpful associates. They also had a nice selection of fish (and the fish looked well cared for and in clean tanks) I'll definitely be back to stock up on dog food and treats.
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April 2023 by Valentina Hernandez
I love this place everyone is super friendly, but the woman with the fake blonde hair, heavy set. She is the only reason I am writing this review. Her attitude is beyond gross and I never want to come to this place again because of how rude she is. Everything was fine until for some reason she was there behind the counter barking orders. I am not sure if she is the owner or if she was a fellow employee that wasn't clocked in but anyhow... I am going to have to find a new place to take my business.
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April 2023 by Christina Wong
We had just adopted a puppy and was looking for a specific Stella and chewy kibble. We looked everywhere and ended up calling Pet supplies plus as recommended by our trainer. I gave them a call and they had it in stock. Everyone we talked to was so friendly. This location is next door to sprouts and has so many goodies for your pets. We are glad we found this location which carries high quality kibble and raw foods for our pups!
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April 2023 by Jane N
The store employees are great but the manager’s customer service and the store’s new policy are very poor. I hope Pet Supplies Plus would consider to disassociate their name from this store or get a new store manager. I see the business responded asking me to call, but whom I suppose to ask for as the one that claims she’s the manager and stated not even corporate can do anything about the policy because this is a franchise (she sure sounds like the policy is only up to her, I wonder if there’s an owner or different manager for other shifts?)
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April 2023 by Michael Guerrero
Very convenient. I go regularly to wash my fur baby. Excellent customer service. They have a wash room in the back. Do it yourself bath station.
