PetSmart is a popular pet supply and services retailer that offers over 10,000 products both in stores and online. It caters to a wide range of pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs and hamsters. Customers appreciate the variety of products available, such as litter containers and toys, and some stores feature helpful staff, including knowledgeable dog trainers and pet grooming services. The store locations are conveniently situated, with ample parking and a clean environment. While many find the staff friendly, polite, and willing to assist, some mention that prices can be high and online promotions are sometimes not matched in-store. Online ordering for pickup is available, though occasional technical issues may occur. Overall, PetSmart is considered a good place to find pet supplies and services, with some noting the need for better customer service and price matching.
I have been impressed with the staff and various new products, have more variety of Litter containers, Toys, at Chino PetSmart. Also great Dog instructor. The location was in center to the left of store. She was knowledgeable of specific questions dog owners asked. It was not hidden, and safe. Thank you.
February 2024
PetSmart has always been one of the places I've always truly enjoyed shopping at. The staff is super knowledgeable, very kind and polite. Always willing to help you with your pet
January 2024
We shop here often and bring our dog. We also come here for Vet services.
