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April 2024 by Michael P.
I heard of this place through mutual friends and on the local Upland Facebook page. My wife and I were super excited to try the place. Sadly our first visit was far what we expected. We walked in, and like all restaurants, they have a sign that says, " please wait to be seated", so we did. Three female waitresses passed by us and ignored us. I am assuming they did this because they were busy. When I saw them near the bar, from what I appeared to me, they were relaxing and talking to each other. That is when I knew something was off. A male server approached us and said sorry no one has helped you let me see what I can do. Within minutes he was able to seat us. Walking through the restaurant i noticed not 1 but 5 tables that clearly dirty and guests were no longer seated. The tables were full of dirty dishes and left over food. When we sat down, there was a total of 5 tables eating (each table had a max of 4 guests per table). From the point we got seated it took another 20 minutes till someone finally appeared to bring us chips and salsa and asked if someone took our order. Of course we informed him that no one had come around to great us or inform us of any update. He dropped what he was doing and said I'll help your server. I wish I got his name because all night he took care of us and kept informing us that our "server" would come by to check on us. When the food arrived, everything smelled amazing. We got the soup, tacos and the of course the kids got their meals. When they dropped the food off one of the female servers informed me they would bring our utensils. While the food smelled amazing we waited another 10-13 minutes until I finally stood up went to the bar I hopes someone can help me. I waited until someone acknowledged I was there. I would say I waited maybe 3-5 minutes till someone asked how I can be helped. Once I finally got the forks for my family and sat down and began to eat- everyone was happy. During the course of the meal, no one checked on us to see how the food tasted, to see if we wanted any refills on the kids drinks or a refill on our empty waters. Once we finished we waited another 10-15 minutes until we tried to wave someone down to get the check. When my wife finally got someone's attention from a far, she gave us the hand motion of " I'll be right there". At that point we all got up and I waited at the front to pay. From the time we sat down and finished our meal, maybe the restaurant had 2 /3 additional tables that had new guests who sat down - while 2 parties left and then us. Also we got to the restaurant at 7:15 pm so I am assuming it was not their rush hour. I don't know what happened on 4/13 with the staff that night but by far the worse service I have had in a very long time . The food was great and I def want to explore more of the food options but I hope the owner reads this post to encourage the staff to actually care for the clients who want to enjoy the great food this establishment has to offer. To many restaurants are closing down these days. I would hate for future customers to experience what we had.
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April 2024 by Abigail Z.
Came here after seeing multiple videos about how good the food was, well it wasn't. Plate came out steaming hot but the food was warm and portions even cold. First we waited about 15 minutes to be seated after being looked at by the servers, 1 hour to get our food. Don't waste your time here unless you have all the time in the world. We watched the table next to us wait over 30 minutes to get the check. The only good thing about this place was the man cleaning the tables he was very nice and checked on us more than our waitress.
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April 2024 by BOB A.
OMG, how have we not heard of this place before From the outside, it's not appealing due to the construction. But even without the construction, I feel it's not a good location even though it's on a busy street (Benson). My wife found this restaurant online and she liked the menu, so we thought we'd try it out with our friends. We walked into a busy but not crowded restaurant. The waitress sat us almost immediately. They didn't have regular booths like we like when we go with a group, but they seated us at a table that had regular chairs on one side and padded bench seats along the wall. The food was great and the margaritas were even better! This restaurant is truly a place worth visiting!. The staff couldn't have been nicer! I would highly recommend this restaurant for your Mexican fix!
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April 2024 by Susy R.
I was looking forward in trying this place since I seen their advertisement in instagram. The food was good but their service was awful. We had no napkins, no utensils, and they were lot very attentive.
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April 2024 by Amy B.
Three in our party. Service was very slow. We ordered and got our food before we even got our drinks of water and a soda. They are understaffed for the number of customers. The ambiance is great nice music not too loud and beautiful murals. My family finished their food before I got my plate. Our margaritas came after all the food. My plate came out cold. I was so disappointed that I just canceled my plate.
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April 2024 by Celine J.
Service was great very attentive! Great quiet restaurant I moved to Upland 6 months ago and have been wanting to try it, so glad we stopped by, everything was delicious, fresh, the queso con chorizo appetizer was a perfect starter! Definitely recommend trying this place out! Last but not least the Michelada was mouth watering!! Can't wait to go back! Great job to your staff'
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April 2024 by Rose M.
Went to Pueblita on April 2 with my friends there was literally three tables with like three people on each tables We walked in and they said we had a wait to be seated because they didn't have anybody to service at that time. There was another single woman that walked in, and they told her the same thing as well, we waited 15 minutes and they didn't even sit us down so we walked out. They could've sat us down and given us some chips and salsa and look at the menu but they didn't. We never go back there again. It is not the same as it was before. I've been there once before and the food is not the same as it used to be terrible customer service as well.
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April 2024 by Diego G.
Chile verde was spot on, the pork was very tender and had great taste throughout. Refried beans were ok, slight weird aftertaste but edible still. Service is good, only 2 ladies during lunch, waiting a few to get drink order taken but was told she'd get to me soon. Restaurant looks great, good music and wasn't expecting the look inside from outdoors. I'd suggest to offer appetizers or spend a few words to get to know your customers. Make them feel important and appreciate their support. Looks like a great place for friends after work/weekend and small family gatherings.
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March 2024 by Gonzales T.
Food was good but the service was horrible. You have to wait to be seated. Chips salsa drink but then no one comes to your table to take your food order until you flag them down. Our neighbors were sitting waiting for their food for over 39 minutes. They were brought food but it wasn't theirs. The customer had to get up and ask what the hold up was with their food order. The waiter said I'm sorry but we don't have many people here Completely not something you say to make up for the long wait. Yelp I went in to try this place only because of what was posted. I will NEVER step foot into that establishment again. Left no tip and paid 50 for dinner They also charged me for a beer I didn't get So check your bill people I recommend Max's in Azusa or rays tepeyac in Covina Or just good ol Alberto's
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March 2024 by Toni R.
I recently dined at Puebiltas Mexican Restaurant and wanted to share my review. Overall, my experience was positive, with a few minor drawbacks. The food at Puebiltas was delicious. I particularly enjoyed the quesa birria tacos, which were flavorful and satisfying. The menu had a good variety of Mexican dishes to choose from, and the prices were reasonable. However, I did find the rice to be a bit dry and the beans were served cold, which was a disappointment. The interior of the restaurant was beautiful. The ambiance was warm and inviting, with a tasteful Mexican decor that added to the overall dining experience. It was a pleasant environment to enjoy a meal. Unfortunately, I didn't catch the name of my waitress, but the staff as a whole was friendly and accommodating. They did attend to our needs however it took long then I would expect. One highlight of the dining experience was the drinks. The restaurant offers a great selection of beverages, and I particularly enjoyed the mimosa. It was refreshing and well worth it. In conclusion, while there were a couple of minor issues with the rice and beans, Puebiltas Mexican Restaurant offers delicious food, a beautiful ambiance, and friendly staff. I would recommend giving it a try, especially if you're in the mood for quesa birria tacos or a tasty mimosa.
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March 2024 by Mark Castro
Great food and
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March 2024 by Gabriela C.
Great service, decent food with monstruos portions and clean place. I would definitely go again.
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March 2024 by Catherine R.
It's been a while since we patroned Puebilita restaurant. The renovation is nice, added a full bar and menu items are the same but prices especially alcholic drinks are expensive. Waitresses are unorganized they help one table than another so something is bound to be forgotten or order not correct. In addition, I realize it gets busy but let's be attentive to their designated table(s). Quality of food is not the same. I miss the old Puebilita. Needless to say don't waste your time. We will never go again.
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March 2024 by Juan E.
Honestly one of the best places I have been at in a while the service was great, the food was great, the drinks were great, and best of all the ambiance was so cool with good music and the art around the walls. My wife and I will definitely return as this place easily became one of our favorites.
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March 2024 by Alex M.
I really loved this place the food was amazing the flavors were authentic Mexican dishes. I really had high hopes with this location. A few things that unfortunately did not give me a five star rating was the service it may have been just an off day but there was truly no customer service our party had to multiple times walk over to server just to request basic items like silverware, water refill and napkins. Not once did a server stop by to make sure we had everything we needed. The plates that the food were served on were extremely hot that one of my friends had a visual burn from plate. Once again food was awesome would love to give it another try. The decor was cool and music was great.
