-
March 2024 by Cilia M.
Where do I start?I found them via my insurance!They were so good at communicating.They responded to all my concerns and questions since day 1.They fixed my car literally in 4 days.Amazing!They left it like new!The customer Service was above and beyond.Junior,Will and the White guy were amazing when it came to communication and getting my car to me ASAP!They made me feel very confident that my car would look great.Muchas Gracias y Gracias por hacerme sentir como en familia.I Definitely recommend them to fix your car.Pictures do not do Justice!!Worth the Value!!
-
March 2024 by Jenna M.
They did a great job fixing the bumper & headlights on our Honda. Excellent customer service.
-
March 2024 by Jennifer C.
Wish I could leave 0 stars. I had a horrible experience with this company. I was in an accident in January and selected fix auto upland to fix my car. From the beginning they asked me to call my insurance company to let them know they sent over the estimate. I was a little annoyed since I work a 9-5 job and their operator literally says they will communicate with the insurance company so you don't have to but I did it anyway lol then they insisted on collecting my deductible before ordering any parts which I understand. However I have a coverage called uninsured motorist which waves your deductible. After explaining this to representative she insisted on me paying at least half of the $500 deductible so that I wouldn't have to wait for them to verify that information with my insurance. I decided to wait for them to verify with State Farm. Since then we've been playing phone tag and they claim they haven't been able to verify the deductible waiver with State Farm. It's been over a month. Today I had the pleasure of speaking with the owner, he was a real piece of cake. lol I explained the situation to him when he rudely interrupted me and said it's my responsibility to communicate with my insurance. So I asked him why the operator says they will be responsible for communicating with the insurance company and his response was, "no, that's the customers responsibility." I will gladly be taking my business elsewhere. I am absolutely disgusted by the owners lack of sympathy and rude mannerism.
-
March 2024 by Sarah M.
All of the above, quality and value excellent shop. Everybody, all the staff were very professional specially, Ruben he goes above and beyond to assist you with your questions and concerns. I highly recommend this shop. Their name should be called Excellence body shop, because of that work they do.
-
March 2024 by Mike Rubidoux
This is the second time I have had my vehicle in for repairs due to collision or road damage. Gio and his staff are very professional. I received timely updates and repair work was also done in a timely fashion. I have been very happy with the results and would recommend Gio and Fix Auto Upland without hesitation.
-
March 2024 by Ashley T.
We recently moved into Ontario and somebody hit my car in the Costco parking lot. Fortunately we were given amazing service here! Will was very communicative with the updates to our car and super friendly! The work was awesome too! Not only did they repair the damage flawlessly they washed and cleaned the inside! Looking like my car just came off the lot! Definitely would recommend and if I ever need repairs they are my go to! Thank you so much Fix Auto!
-
March 2024 by Chris C.
Great service and hospitality from all the workers. They did a great job on fixing up my car and they even refurbished everything else too.
-
March 2024 by Yvonne Miranda
Was involved in a collision and the staff/ collision experts were attentive, understanding, and guide full during the entire process. I highly recommend this business. Than you for making this stressful situation that much better.
-
March 2024 by Ademar A.
Great shop that fixed my vehicle in a fast and professional manner . Great customer service.
-
February 2024 by Gerardo Garro
Extremely great full for the service provided. Everyone was extremely helpful and knowledgeable. They went above and beyond with there service and updates on my vehicle. They were also very helpful with working with the rental car company.
-
February 2024 by Kalani V.
Came in for a replacement tailgate for my truck and left with good friends. Gio and his team are PROFESSIONAL from front desk to the guys in the back! From beginning to end service was smooth sailing, conversation was nice, what's super cool to is that if you rent a car from enterprise near by you can leave it at the shop and they will return it! I had an amazing impression and 5 stars isn't enough.
-
February 2024 by Ronie Hemsley
I definitely want to take the time to recognize Will and his team at Fix Auto Upland. They did an exceptional job on my car. I had repairs and paint done and they were executed in a timely fashion, with excellent communication and updates and my car was returned in full completion and also in very clean condition. They did a beautiful job and went above and beyond their call of duty to take care of all my needs and answer all my questions. I would absolutely recommend Will and Fix Auto to friends and family as well as use them in the future if needed. Thank you guys for all your effort!
-
February 2024 by Brenda Enriquez
Very helpful and good communication.
-
February 2024 by Dorothy Fergon
First, they treat you like a person, not just another job. They thoroughly inspected my car and noticed damage I hadn't seen. They fixed everything and my car looks like new! I highly recommend this place.
-
February 2024 by Jennifer Salvi
Professional, great communication & overall really kind!
