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January 2024 by Delores W.
Osvaldo was amazing such a great help super helpful and love my iteams I got in store today thanks.
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November 2023 by Hopi H.
So my Mum and I wanted to upgrade our phones today and we walked into this T-mobile store. Greeted by employees within seconds. Then the Employee who was on top of her customer service game came into the scene and was phenomenal! Fatima was very very professional, patient and kind! Made upgrading an even greater experience many smiles and laughter was shared throughout the entire upgrading process!!!! This t-mobile knows how to hire people! Keep up the good work : )
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November 2023 by Victor C. Zenteno
very bad service, I have been in this company for many years and due to bad information they gave me a firm contract for some GPS devices, they gave me a price and in the end I am paying 3 times more than what they told me, and I spoke to tmobile and they told me They can't do anything, they only give me 20 dollars of credits, but now I have to pay for the 3 devices if I want to cancel my service. What a bad company and what a disappointment, I definitely do not recommend this company.??
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November 2023 by magen wise
Poor service here . Not welcoming at all and one of the girls are rude and gives you dirty looks when you come in and they stare at you . Poor service don't waste your time at this store
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September 2023 by Jonathan Zuniga
Alyssa is very unprofessional. She lacks basic customer service skills. Seems to have attitude of privilege for someone that works at T-Mobile. She will be very rude and will leave you waiting for 20-30 mins. before comes back takes one question and leaves again. I hope she's not the managers family member, because this is a bad rep. Going to Rancho, a much better store. Sorry. not sorry.
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September 2023 by brianna medina
i went to get a new phone and alyssa was very helpful and she had AMAZING customer service. i highly recommend everyone to ask for her to help you out. i’m definitely coming back to this t-mobile
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September 2023 by Liz U.
If I could leave 0 stars I would. Alyssa was extremely unprofessional and rude. She stood up and walked out of the store in the middle of helping my husband out, without telling us. She lacks customer service skills and I will never come back to this store because of her.
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July 2023 by Brianna G.
Corey was a great help she helped us out to get a new 6 digit pin for our t-mobile account great staff here Corey has great positive attitude definitely will be coming back here when I need any more assistance with my devices
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July 2023 by Cesar Ruiz
I will never go back. Employees don’t help all they want is to sell you new phones. I knew to go to the store in Rancho now that’s what customer service is all about. T mobile please close the Mountain store
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June 2023 by Bryan P.
Do not buy your New phones here and also do not buy any cases for your phone that the store recommends. I purchased a New Iphone and was upsold on one of their cases and screen protector. About a week later, my phone cracked while it was in the case with screen protector on. I was told my the store employee when I first purchased my new phone that the case is protected and phone will be covered. I went in today 6/18/2023 and the manager and same employee who sold me the phone, case and screen protector basically said they cannot do anything for me.
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June 2023 by Tracy L.
The cute little store is amazing. Corii is truly an Expert ! I can tell how much she loves her job. Friendly , sweet and professional! I have been with T Mobile for a while and hardly I can find a Rep that helps customer the way she does. Great job and thank you Corii!
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February 2023 by Raymond G.
Came into the store to get my free T-mobile Valentines Day mug and the male employee that greeted me was really nice. I showed him my phone and then a female employee brought it to me with a smile !!! No hassle, no pressure, quick and easy. This store just recently remodeled and looked nice inside. Next time I need anything t-mobile I will try to come back here as they were so nice and it's close to home!
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February 2023 by Randina Bliss
When to have my screen protector repaired but as it was not put oncorrectly staff tried to do it again but it was not successful
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December 2022 by david Salazar
The technicians representatives were very helpful here except for one that kept talking about a customer that had just left. That was kind of a turn off but otherwise the assistance I got from my representative was wonderful they took care of everything I needed and all my needs once again that 1 person that keeps speaking of the other Customer they had left makes me wonder if they spoke about me after I left. What are you shame
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October 2022 by reyna carrasco
Went in to just ask a few questions and walked out with a great deal that we couldn’t refuse. Thank you Bill for being a great help to us, he really got us a great deal and was super patient and kind to us.
