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June 2024 by Mike T
Friendly and efficient—a superb rental experience! Trailer was in great shape and rode well. I’m delighted to now know this business.
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April 2024 by Eddie Santapan
Staff is very friendly and the trucks are very clean. What more do you need? Definitely recommend this location.
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February 2024 by D
The guys were cool. I was a little stressed for a last minute booking. They provided me with a perfect option. The move went great. I simply dropped off the truck later that night and I was done. They have a cool drop off option where no attendant is required. It's definitely my favorite UHaul business. Thank you guys.
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January 2024 by Adrian D.
Bad service, the attitude of the person serving is terrible, the trucks are very old and the air conditioning doesn't work for them
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September 2023 by Alyssa Sanchez
Me and my husband made a reservation at the beginning of this week. Today we get to uhaul at 9:30 and they inform us all the systems are down so to give them at least an hour or more to see what they can do. We had our payment confirmation and our reservation number but they wouldn’t release it to us. We call around 12 to see if they can help us out. Mind you our apartment is fully moved out and everything we own is outside our place. They said they still cannot help us and that their system won’t allow us to get the van we reserved. After talking to them we called another uhaul place and got a uhaul within 20 minutes. Would never recommend coming here and especially the manager was no help. You don’t have to lie to your customers and say all places have their systems shut down.
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September 2023 by Google user
Me and my husband made a reservation at the beginning of this week. Today we get to uhaul at 9:30 and they inform us all the systems are down so to give them at least an hour or more to see what they can do. We had our payment confirmation and our reservation number but they wouldn’t release it to us. We call around 12 to see if they can help us out. Mind you our apartment is fully moved out and everything we own is outside our place. They said they still cannot help us and that their system won’t allow us to get the van we reserved. After talking to them we called another uhaul place and got a uhaul within 20 minutes. Would never recommend coming here and especially the manager was no help. You don’t have to lie to your customers and say all places have their systems shut down.
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December 2022 by Alexandra Sarmiento
The quickest , efficient and easy u-haul rental experience I’ve ever had! In and out I could say! The truck was clean and drove great! The customer service was incredible he was quick ! Also no lines and the packaging tape, locks and sleeves for mattresses or furniture are half the price then they are at Home Depot . Five stars !! I highly recommend renting from them I would do it again in a heartbeat thanks guys for all your help I appreciate you!
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October 2022 by brad Fischer
They are super cool and great to work with
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August 2022 by Rique Vasquez
So I went to this U-Haul location yesterday & rented a truck for the day everything was good returned the truck same day no problem but as of today I’ve been receiving notifications from my banking app in regards of someone trying to use my card so I reported it as stolen & come to find out staff at this location has been trying to use my card & my identification for their personal gain I don’t recommend anyone using this place they are thefts
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February 2022 by Alexandras Marie
The quickest , efficient and easy u-haul rental experience I’ve ever had! In and out I could say! The truck was clean and drove great! The customer service was incredible he was quick ! Also no lines and the packaging tape, locks and sleeves for mattresses or furniture are half the price then they are at Home Depot . Five stars !! I highly recommend renting from them I would do it again in a heartbeat thanks guys for all your help I appreciate you!
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November 2021 by Anne I.
The man in charge the day we rented the U-Haul was incredibly cold after I had mentioned that we were sent to that location because the location we were supposed to pick up the rental truck had run out of trucks. Unfortunately that location was further away from my home and I asked if he could compensate for the inconvenience and charge us for the mileage of the location in Montclair instead of Upland. After that the man became incredibly cold and it was "No, it's either my way or the highway treatment" He was terrible and did not want to help us change our pick up location to another more convenient location. He just said either take this location or leave because he didn't know how to change it from his end. He said that we'd have to contact the central U-Haul call center and change it ourselves. In the end, we were pressed for time and had to just take the U haul, But he forgot to give us our utility dolly and he charged us for it. We really felt that the man does not like his job and disliked us and treated us very poorly. He left a very bad impression. Someone should re-train this man and educate him on being friendlier to customers. Was it wrong of me to ask if he could reduce the mileage because that was not the original location we were supposed to pick up the rental truck? It was much further away. Why couldn't he send us to a closer location? Why did he tell us to do it ourselves? What possessed him to act so cold to his customers? He never tried to meet us halfway. To make things worse, he didn't even give us a utility dolly and we suffered a lot moving heavy furniture. I can't recommend this location
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September 2021 by Angela Cameron
Always helpful and friendly. I have rented a uhaul from them twice.
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June 2021 by shaun kehrmeyer
Great, quick service. Highly recommended.
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June 2021 by Hani Nazmi
Perfect
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July 2020 by Ed Orcutt
Very friendly and helpful. Rented a cargo van which turned out to be too small for the task so I had to return it to get a bigger truck. No problem! Very professional! Highly recommend!!!
