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February 2024 by Liz M
I came here because of the good reviews and because I was referred by Mercury. Ralph assisted me. He was condescending every time I spoke to him. I ignored it because I just wanted my car repaired and figured I'd never have to deal with him again.Immediately after getting my car back, the rear sensor started alerting me every time I went in reverse even when there was nothing there. I tried to ignore it but eventually it was blaring every time like I was about to hit something. I called Ralph and he had me bring it in. He looked at me in the same condescending way he always did, like that was supposed to be normal. He tried to tell me that I needed a new camera that he could order for $500. I told him this never happened before the repairs. I knew it was pointless trying to get him to hear me out so I called Mercury.The sensors have nothing to do with the camera. You could feel that they were not flush with the bumper, especially the one that was going off. Either Ralph doesn't know how things work or he thinks I'm an idiot. I'm thinking the latter as I find it hard to believe someone working at a body shop, dealing with bumpers wouldn't know that. Mercury referred me to a new body shop that is fixing their mistake. After getting into an accident that was not my fault, upland collision craft made it an even bigger inconvenience
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January 2024 by Michelle Dickson
I was rear ended and Mercury recommended them and plus I had a lot of water damage on a separate claim and I let them handle that as well and they did a beautiful job. Thank you Ralph Lugo!
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July 2023 by Jodi James
Excellent customer service!!.Ralph and his team provide top-level service. Very professional and kept me well informed throughout the process with email updates and photos. They go above and beyond. Happy with the results; my son's car looks brand new!
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July 2023 by Google user
Excellent customer service!!. Ralph and his team provide top-level service. Very professional and kept me well informed throughout the process with email updates and photos. They go above and beyond. Happy with the results; my son's car looks brand new!
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June 2023 by Tracy Palma
Superb performance. Ralph and his team provide top-level services. Very professional, kept me up to date and well informed throughout the process. Excellent attention to detail they go above and beyond. Happy with the results, my car looks great.Services: Painting
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May 2023 by Nelvia Becerra
A friend of mine recommended me this place. I’m extremely satisfied with the work they did on my Corolla. The work they performed is EXCELLENT!!! They are super clean with their work. Most of the communication is done by them with your insurance. Special thanks to Ralph who helped me. Thanks, NelviaServices: Body & Trim
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February 2023 by Brooke Dvorak
My 2014 Toyota Avalon looks like new after being sideswiped along the full driver's side. Ralph is the best and everyone does supreme work.
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February 2023 by Ellen B.
Our SUV needed repairs to a damaged lift gate and a scraped rear side panel. We did a lot of research on body shops in our area before deciding on Upland Collision Craft based on their excellent reviews. After going through the repair process with them, we can absolutely say that their great reviews are very well deserved! Ralph Lugo was totally transparent about how the cost estimate was done and gave us a very competitive price for the repairs. He kept us updated with texts and photos throughout the repair process and had our car done earlier than expected. The repairs were absolutely perfect and our car looks brand new. We were not only impressed by the excellent quality of the repairs, but with the sparkling clean condition of our car, inside and out, when we picked it up. If we ever need auto repairs in the future, Upland Collision Craft will be the place we go. We recommend them very highly!
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January 2023 by Ina E.
I chose Upland Collision to repair my wrecked car not knowing anything about them. It was the best decision I ever made. Ralph was my go to person what a pleasure, he was professional, accommodating and very easy to talk to. My car looks brand new. I will highly recommend them to anyone needing car repairs or maintenance. It is so hard to find companies that you trust and personnel who really care about the customer. Thank you Upland Collision Craft.
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January 2023 by Jimmy M.
My car was hit and it should have been an easy fix because I have insurance but the person who hit me has very low limits. Mercury is my insurance and it was hell dealing with them from the start. The only bright spot was them giving me choices on where to take my car. I had to quickly decide and saw the great reviews UCC has received. I chose them and was happy I did. I dealt with Ralph Lugo and communicating with him was awesome. Always returned my calls or texts and gave me answers. This is a lost art with many companies now. After over a month dealing with Mercury I finally decided to just call Ralph and get the process going. He gave me a date to bring it in and how long it would take. The car came out great!!! I hope I never have to come back but if I have to I know this is where I'm bringing my business.
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December 2022 by L S
Great place great service great work go see ralph Perez he'll take good of your car?????Services: Body & Trim
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October 2022 by Mike P.
Had a bit of a fender bender and my insurance company suggested several body shops in my area, this one was close and convenient and I thought I would try it. I couldn't have picked a better place to get my car fixed! Both of the gentlemen in the office are both conveniently named Ralph and were great help in walking me through the process from beginning to end. They were friendly, professional and kept me informed throughout the process. The looked over my car, took pictures, ordered the parts and completed the job in the time frame promised which was a lot shorter than I had imagined. My car came in really dirty but Upland Collision cleaned it inside and out. Better than any car wash I have been to! With the repairs, my car looked brand new! I was so impressed with the service and professionalism that Ralph and Ralph both had for their customers and work I wouldn't want to take my care anywhere else should this happen again. If you need a good body and paint shop, Upland Collision is where you want to go. I highly recommend them!
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August 2022 by Virginia Mendez
First of all Ralph Perez had excellent customer service and made sure all repairs were done. The car looks beautiful will be recommending anyone who needs service. I'm glad that I went with Upland Collison Craft.Services: Body & Trim
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June 2022 by Aisan R.
My car was in a minor accident and the insurance company gave me a list of auto body shop options for repairs. I took my time searching all the listed repair shops and Upland Collision Craft had great reviews which I can confirm are all true. Ralph was very professional and made sure to keep me updated on the status of my car. I picked up my car and it looks great! Everyone there was very kind and helpful. I will definitely go back there if ever needed.
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April 2022 by Tab M.
My car was hit by a truck a week before the semester for my nursing school started and I was stressed out!! I called several repair shops, and every single one of them were booked for weeks/months. I called Upland Collision Craft and spoke to Ralph Perez. He was EXTREMELY accommodating; they were busy, but he still got me in asap. He communicated and sent updates the entire time my car was getting repaired. He always offered help and guidance when dealing with insurance and rental car stuff, too. I received my car yesterday and OMG she's perfect....prettier than when I first bought her. Not only was customer service WAY ABOVE par, but so was the craftsmanship. Will definitely bring Lexi back whenever she needs to be detailed in the future.
