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February 2024 by Celeste T.
Great customer service.
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February 2024 by Heather Couch
Liz provided ABOVE exceptional service. She greeted me with a warm welcome and offered multiple solutions for my questions. Liz was extremely knowledgeable and personable. This is my go-to mail store. Thanks Liz!
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January 2024 by Quinn T.
My first time coming to this store to ship back an item that I purchased from Amazon. I am beyond impressed with the service at this UPS store! Despite a bustling crowd of customers, their efficiency is unmatched. From the moment I walked in, I was greeted with smiles and prompt assistance. The employees were incredibly friendly and attentive, ensuring that everyone's needs were met in a timely manner. I was astonished to have my shipment processed and completed within a mere minute - talk about lightning-fast service! This level of efficiency paired with exceptional customer care is truly commendable. Kudos to the UPS store team for setting the bar high for excellence in service. I will be back for sure.
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December 2023 by Lisa C.
This is the worst store I have ever dealt with. The lady hung up on me when I asked if I could pay for a prepaid envelope at their "shipping store." She said "no" because their store would be "billed." However, I am the one paying for it. She was rude. Can't wait for robots to take over these bitter unhelpful employees. Better customer service coming soon. And as an update, the company that actually is in the business of "shipping," FedEx dow the street just confirmed they could help me. Shows how incompetent these employees were at this UPS.
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September 2023 by Debbi Pontius
Always fast and knowledgeable help available.
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May 2023 by Miranda Wise
Terrible equipment for scanning docs. I had to ask for help. The employee scanned the doc. The copy sent to my email was cut off. Charged $3.99 for one scanned page and it's no good. Should have gone to Fed Ex on Mountain. Equipment is good, easy to self serve and only $.46 per scanned page.
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May 2023 by Meghan M.
I came all the way over here for a Livescan and they don't open till 9:30 for it. Apparently they need two coworkers to do it. Why is that not on the website? Save people some time and at least be apologetic.
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November 2022 by Robinsin
I love this UPS location. Have had my biz box here for about 8 years or so. I've moved to Nevada and have my mail forwarded to my Nevada address as needed. Arlene and the rest of the staff are always so helpful and friendly!
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October 2022 by Martha Valle
I called this location to confirm my package is there, so I can go pick it up. Sharon has no knowledge where my package is even though she signed for it. So early in the day and she already sounds extremely disturbed at the world, she has no customer service at all. This place is extremely unprofessional and my package better be located. I wish I can provide negative stars because this place deserves it.
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September 2022 by James Rogers
I love this UPS Store. Everyone is very professional and whenever there is a misunderstanding the owners are right there to make sure everything goes smoothly.This store is my go to for things to get done
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August 2022 by Samuel A.
This is my local UPS Store and I always appreciate Arlene A. (Team Member) great customer service. She always calls me by my first name and super helpful and very efficient.
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August 2022 by Jada Mack-Onyeike
I have never heard of charging someone to pickup their own package. Any other establishment does not charge. This is the most money hungry thing I have ever heard.
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August 2022 by Heather Wheeler
I dropped off two items for Amazon return and received a receipt with tracking number for both items. One item has been sent and refunded however the other item was never sent from UPS and I never received my refund from Amazon. It’s been a week and the UPS tracking status shows “label created”. I will be calling Amazon to report my issues.. since I can not get a hold of a human being via the phone number listed here. I’ve spent more than a half hour trying to get a hold of this location during regular business hours and I’ve gone round and round with an automated system ? Completely unacceptable.
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May 2022 by Teresa P.
I paid for over $40 of services here and gave her a $50 and she wouldn't take it! Made me walk to Juan pollo to get change. How ridiculous!
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March 2022 by Guadalupe Diaz
I went in for a live scan transaction and Arlene was very helpful, professional, and polite. Very good customer service Arlene! I would be coming back for sure if I need any of their services ???
