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July 2024 by HH Art
THEY DON'T REFUND
Expect to lose any money you are spending here, because apparently UPS stores are managed by different owners with different rules, even tho we are in a state that protects the customer. California got laws to protect the refunds policies and this store feels above the laws and the people. I bought an item from this store, I returned the same day with my item intact and with my receipt, I asked for a Refund and the totally denied it, like I can be affording wasting my money in a state like California. DONT SUPPORT THIS STORE... JUST DONT HO THERE
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April 2024 by Crystal Gallegos
Good customer service and helpful staff
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March 2024 by Desirae K.
The UPS site allows you to send items to be printed at this location. However, be aware once you arrive to the location. They will let you know that they don't actually have access to the website where you uploaded and paid for your prints. I would recommend not sending anything you need printed to this location. Maybe try the location on Euclid instead or the fedex across the street. The associate asked me to email the items needed to be printed which was a nice gesture however she had to spend time scaling them to size which was already done when they were uploaded to the website. A very long line formed behind me while she was attempting to size them to scale so that they fit the paper size only to let me know that she was unable to size them and that I needed to come back tomorrow for a refund. I'd stay clear of this location. The other reviews also speak for themselves.
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July 2023 by Mike V
Horrible rude service. Would not recommend
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July 2023 by D D
Horrible UPS store location. The poor ratings this store has received speaks for itself.
The guy working on Saturday afternoon is nothing more than a miserable, lazy, bum. He's slow, rude, and just seems to hate life. A line of 5-6 people formed as this lazy guy spoke rudely to customers. Looking at the line, he shook his face in disgust and mumbled to himself, "all these people just decide to come in at the same time."
He told a customer they should've gone to a UPS store closer to their home. He tossed a customer's package aside and yelled at another customer. He talks to customers as if they are bothering him from taking his afternoon nap.
I didn't catch his name, but this Saturday guy is a terrible employee who needs to learn better customer service. He was rude to each and every person. He clearly doesn't want to be working there, so just fire him already. He has zero customer service skills and an annoying tone.
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July 2023 by KAIWEN
The man clerk is unfriendly 。Customers are your enemy? There are three Ups in Upland, don't come to this one
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July 2023 by Gee Bee
What a miserable sales associate. 6/24/23 10am. So rude and disrespectful.
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June 2023 by Wahab Khan
I have been to various ups stores. Always picking up boxes from ups stores. I have heard first time from these guys that they charge $12 for holding the box. Not recommend
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May 2023 by Dominique Jasmine Johnson
Chris D was completely rude and disrespectful. I understand I did arrive 15 min before closing however that doesn’t give you the right to give attitude. Also he only made his comment after my husband exited the store to retrieve his wallet. Customer service is everything and you literally sign up for this when you apply to work at any store. Someone needs to teach him proper customer service or make sure he isn’t closing because he is horribly rude and unprofessional. Chris D.
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February 2023 by Iris Mario
Horrible UPS store location. The poor ratings this store has received speaks for itself.The guy working on Saturday afternoon is nothing more than a miserable, lazy, bum. He's slow, rude, and just seems to hate life. A line of 5-6 people formed as this lazy guy spoke rudely to customers. Looking at the line, he shook his face in disgust and mumbled to himself, "all these people just decide to come in at the same time."He told a customer they should've gone to a UPS store closer to their home. He tossed a customer's package aside and yelled at another customer. He talks to customers as if they are bothering him from taking his afternoon nap.I didn't catch his name, but this Saturday guy is a terrible employee who needs to learn better customer service. He was rude to each and every person. He clearly doesn't want to be working there, so just fire him already. He has zero customer service skills and an annoying tone.
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January 2023 by Arthur PAN
The man clerk is unfriendly 。Customers are your enemy? There are three Ups in Upland, don't come to this one
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January 2023 by Iris M.
The guy working there on a Saturday is a lazy bum. He took ages to do anything and a line of 5-6 people formed. He looked at the line and shook his head in disgust while mumbling "all these people just decide to come in at the same time."He has a horrible tone, no customer service skills, and clearly didn't want to be working there. No other UPS store locations has as poor ratings as this one and I'm sure this horrible employee singlehandedly contributed to getting a majority of the negative reviews.He told a customer they should've gone to a UPS store closer to their home. He tossed a customer's package aside and yelled at another customer. He talks to customers as if they are bothering him from taking his afternoon nap.Either train this dope to do a better job or fire him.
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December 2022 by G K.
This UPS store location used to be great. Ever since it was sold off a handful of years ago to a new owner, it has literally gone down hill.Their staff turn over like a wet fish on a deck. It's practically a new set of faces almost every couple of months.Chris needs a complete attitude adjustment. There's not a single ounce of customer service in his body. Not the place to be working when all you're doing is customer service at a retail location. Rude to all of the customers in one way or another. Just saw him yell at a customer waiting that their cell phone camera light was on. Really? Who cares. Completely rude and that's just one example.Going to find another UPS store to do business with.
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October 2022 by Gwendolyn R.
Thank you Jennifer . She goes above and beyond ! The best , thank you for helping me with mySuper important overnight package hon !
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October 2022 by April Aguilar
They were out of certified mail slips.There was no sign. Then charge $16.00 for one regular sized envelope to ups it. This how they cheat customers. Go else where
