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November 2023 by G O.
This credit union/branch has repeatedly placed holds my payroll checks, random amounts for random amounts of time. The latest is releasing ~$230 from a $4,500 check days before Thanksgiving, and the release date not being until.... A day after Thanksgiving. What if I had needed that money for the holiday, for travel, food, etc. Not even releasing $500 which I thought was standard, just a lesser small amount. I left Wells Fargo to not support banks but this credit union, or this branch, is really terrible. And their app is terrible, really no reason to use this institution. I guess the task of finding a more rewarding credit union will be making it on to my planner soon, I have larger checks coming and I can't imagine the onslaught of headaches and holds that Arrowhead can't wait to lay on me.
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June 2023 by Lionell G.
I highly recommend avoiding arrowhead credit union at all costs. Horrible policies compared to other banks, you will receive conflicting information EVERY time you call them
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October 2022 by Sandeep T.
It's a smaller branch I didn't even know it was here! Amanda was great! Great energy and super helpful!
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May 2022 by Chris T.
This credit union is a complete joke! I applied for a credit card was told by their rep my score was an 825 and was declined because I was told my credit was too good and have too much available. I spoke to a Jonathon who was completely rude while at the same time verified I had no debt!!! What a complete joke!! This was the first time in my life I have ever heard of anyone getting declined for having credit that was "too good"!!!
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May 2022 by Miguel H.
I love this location and Arrowhead Credit Union as a whole! Their customer service has always been great, in person and over the phone. I have been a member for almost 20 years and look forward to seeing them continue to grow in the years to come.
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May 2021 by Jonathan Young
Horrible I felt as a spect of dirt would feel on a horses dairiare,miss accountant was overly sure of herself. I called prior to cash a western unionl,money order. The lady politely answered we do cash money orders,I asked her is the machine down. No everything is going well. Well in short no cashing of money order and and bad very humiliating expensive experience.
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February 2020 by Meshell K.
This is a small branch inside of Von's on Euclid an attendant named Nala was absolutely the most helpful customer service experience I have ever encountered she was very patient and helpful as I was nervous to set up an online account she offered to help walk me through it on my phone and when I had trouble she entered the information for me and showed me how to do it multiple times to ensure I correctly learn the process she is hands down the best customer service experience I've ever had all the workers at this Bank in all branches are all very helpful but she is number one thank you Nala from the bottom of my heart
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August 2018 by Esmeralda Lopez
Very nice services