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February 2024 by jasdeep kaur
I hate this bank they frozen my account just verifying two check their bad policies if they have any doubts they no hold check straight account frozen don’t go in this bank
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December 2023 by K O.
The branch in Vacaville is probably the worst branch and bank ever. Kristin that works there is absolutely the worst you could deal with. She has the worst customer service skills ever. I think this branch needs some training on their customer service skills. Thank god I don't bank with them.
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November 2023 by George Konstantinopoulos
Been banking with BofW for over 18 years for 3 businesses and my personal but that's over. Since the new manager came in it SUCKS. You would think that they would introduce themselves to long time customers even when they are called up to do an "override" but no. Instead, Im treated like a new customer with no history with the bank when it's all right there in front of their face.Even worse, they would not accept a 2 party check and she said it's company policy (been doing insurance checks for 20 years). Called the 800 number for customer service and they said that was incorrect and only needed to be endorsed by both parties (went to FF branch and deposited no questions asked).Anyhow now that BMO has taken over (they are horrible) its the nail in the coffin and I'm moving all my accounts to ChaseHow does someone get into that position and is so clueless.
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October 2023 by Barbara D.
Worst bank ever doesn't matter which office you go into entire bank is useless they don't want you to come in. They only want you to do everything online and they can't even keep their transactions straight.
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October 2023 by Lisa S.
If you have an hour for a simple deposit then this is your bank. The male teller is extremely rude and unprofessional. It's like customer service isn't the main job. Is very slow and shows a temper quickly when there's more work to be done. Hope BMO does better and finds better representation. I will for sure be closing my account now.
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October 2023 by Lisa R.
This bank branch is awful. I've been a customer with the bank they bought out Bank of the West for 20+ years. There is a man on their teller line who is absolutely rude as can be. Whenever my husband goes in to cash his check, he is in work clothes, he treats him like a criminal. The branches never answer their phones either. I would recommend moving your accounts if you currently have the misfortune to be their customer. Also, if you are of any other nationality you will probably be treated as "less than" which seems to be a common theme at this branch!
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October 2023 by Jennifer F.
Complete nightmare. Decided to close when I found out when BMO bought them it's not just a Canadian company (still not okay) but also a Chinese company right now I'm not comfortable with any foreign country having access to my money. It took me from August 15 until September 27 to get the account t closed. The branch manager in Vacaville promised she would get the problem corrected and she never did I had to call the 800 number 3 times after I attempted to close it at the branch twice to get it closed
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October 2023 by Ivy Darkstone
So on a Friday afternoon, they only have 2 tellers and the line is almost to the door. Maybe you should hire more staff and this wouldn't happen.
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May 2023 by MOHSIN KHAN
Good job ❤️
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March 2023 by Tom M.
There has been 80% of the time the customer service is horrible maybe one or two employees actually have the skills of customer service and my bank account was closed due to the amount of fees that they charge which is ridiculous and the amount of time they give you in order to pay or take care of some of the fees it's ridiculous it really looks like it seems like they were charging me fees whenever they wanted to this is the main reason why I do not like to use banks I would suggest people even if you have millions or billions or trillions of dollars do not use Bank of the West think about the fees You might need them later on. I would like to also say it doesn't matter how much money I have how much money I'm going to have how much money I don't have these banks should not be charging these fees like that
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January 2023 by Sierra J.
This branch ever since Tracy has gotten involved has stayed moving and the best i've seen it in awhile! Andrea is super sweet as well, and gets the job done quick and easy! These two people are the only reason I keep coming to the Vacaville Bank of the West!
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January 2023 by Sunny B.
Hello , I'm here to give these women of bank of the west a Hugh compliment! Andrea. Tracy and Kim were OUTSTANDING ! I had a fraudulent situation with my bank account, and they saw me through. I really appreciate them coming to my rescue when we are vulnerable to scams and other unlawful activities that can lead us in a bind. Everyone needs a bank that have their back. Thanks, ladies, and we'll done! Warmest regards, Constance
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October 2022 by Michelle “Xtrr3”
Only 1 branch in town, don't even try to reach them by phone, it refers to the 800 number and then cuts you off . The wait time there is over an hour where they then site technical difficulties and cut you off after holding for over an hour. Useless bank.
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October 2022 by Marcus Wion
Would not recommend
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May 2022 by Peter S.
What a clown outfit. Have a name change and every other bank/credit card sent me a form to fill out. NOT this bank..have to go into the branch..which was an absolute travesty. 3 bank tellers, NO customers, none can do the name change, have to meet with the bank rep. well the rep is busy with a client...5..10..15..20 minutes pass..then a teller says HE will not be done by noon (another 30 minutes) closing and need to come back. Tells me to call to set up an appt. Get the **** outta here. Horrible service.