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March 2024 by Anita Pomeroy
Jon's customer service was excellent. Jennifer, on the other hand, needs training on how to treat customers. I arrived a minute before closing because of traffic and she was put out even locked the door so "no one else came in" and turned off the lights while I was still being helped by Jon.
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January 2024 by bothwelld
Excellent service on my insurance covered cell phone repair. The young man with the Tungsten ring was efficient and operated with an appropriate sense of urgency as he performed a systems analysis. They repaired my phone quickly. Everyone was friendly.
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January 2024 by David Watson
Excellent source for car and truck batteries,Boat and Rv batteries, or key fob batteries!The lifetime warranty fob battery replacement can't be beat!They can even test batteries as well.I know I can trust these guys to get me what I need or show me how to find it elsewhere.(Dislaimer: I also work here and love batteries and electronics, so I am a smidge biased)
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October 2023 by Bob Gardner
Incredibly rude employees. They are pushy when trying to sell you stuff yet extremely unhelpful when help is needed. I work with industrial electrical systems and in my opinion I was very surprised with the lack of employee knowledge which was delivered in a very pushy and condescending way. Fortunately as a consumer I have many other choices. I'm voting with my wallet; I will never return. I hope the management is intelligent enough to understand that businesses need consumers. Consumers have many online choices; for a store with a physical presence to be successful, it's important for the store to focus on good customer service; in my opinion the store falls short on polite service.
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September 2023 by Jay Robbie
Employee is pushy and argumentative. Does not spend any time trying to aid customer in purchase, only pushing personal opinion on why the customer should buy what she says, and not what they actually need.
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August 2023 by Jon Robbins
Great service. Had what I needed in stock at a competitive price.
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March 2023 by Sunny B.
I needed a screen repair for my Samsung Galaxy Note 20 Ultra. I called around for price quotes and was getting pretty much the same price everywhere I called. The difference here is that the repairs at Batteries Plus are authorized by Samsung and they use genuine Samsung parts for replacement when needed. The staff (though, maybe not the most personable) were super helpful and very up front about timing and costs. They took the time to explain the process and break down the cost, including best and worst case scenarios depending on how the repair went. In the end, they were able to order the parts and repair the phone way faster than anticipated and at the lower end of the price range I was quoted. If I ever have another issue with my Samsung, I'm going straight to Batteries Plus in Vacaville.
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December 2022 by Rodney G.
I need a battery. The female clerk was rude and offensive. She was short, black hair and overweight. 2018 such and such and I want the X2. She says wait a minute, what year? Very sarcastically. We have a Duracell for $200..... I said I'd like the X2. She said I have to tell you all batteries or I get in trouble. So I had to listen to 3 minutes of salesmanship. Now can I buy an X2. She sold me one for $380. Then a second customer came in and wanted his Android phone worked on. She said, we can't work on Androids. If we do we get f......Ed. What poor representative for that company. I'll never return.
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December 2022 by Yoly Handy
I had an older iPhone 8 Plus that my husband uses, it works well and has a nice matching rose gold Mophie battery case so decided to replace the battery as it was just about shot. the ladies who I assume own/ran the store were very knowledgable, the battery had to be ordered and thankfully no supply chain issues, and she called me as soon as it arrived. Thank goodness for our local Batteries + Bulbs here in Vacaville. it is next to Denny's so we had breakfast while waiting for the install.
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December 2022 by Sherran Johnson
Good products but the customer support is horrible. The veteran employee is rude, obnoxious and unprofessional. A young man was in training with this employee. I hope he does not pick up her bad habits.
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October 2022 by Sir Jones 78
It is a wierd location next to Dennys. Once you find the front door it's nice inside. They are very helpful and got me what I needed. He checked and double checked my battery and garage opener. Thanks so much.
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September 2022 by Tony S.
First and foremost, if you're looking for a specific battery that is not the standard AA, AAA, etc., this is the place to find it. Will it be more expensive? Of course - but you'll save money on gas and effort by simply coming to a place like this - a hard to find batteries locale! So why am I giving it just 2 Stars? The fellow whom I'm assuming is the store manager (older black gent) is a real snob and smartAss! This is the second time I've had to deal with him while biting my lip and trying to maintain my composure! To be honest, I don't believe he is aware what a jerk he can be to customers! Chill out Sir, be nice!
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August 2022 by Ron Troutner
I highly recommend the Vacaville Battery Plus Bulbs store in Vacaville & their awesome staff.They had my iPhone 6s battery replaced & out the door in about 20 minutes! Battery capacity is now 100% & I am 100% satisfied! Thank-you! Awesome job!
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May 2022 by Just Me J.
Every time I get rechargeable batteries I leave here thinking why do I support these people. Went in and had them change my battery for my car fob (not realizing I could save a ton of money watching you tube) and when I asked the guy If he would show me he said no can't do that. Well ok whatever. Had my grandsons with me and they were looking at some stuff and the lady there said boys you need to come up here by the register don't go down the aisles. Just very unfriendly people! Guess I will order from Amazon from now on!
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April 2022 by jacob taitano
Bought a “new” battery for my bike on Monday took it home and it was dead, bike not even able to turn over once. That’s fine I just threw it on the charger and left it for a few hours. I came back tried to start my bike still didn’t work so I put it on my secondary battery charger and left it over night. Next morning only 80%. I didn’t have time to take the battery back until Thursday so it was on a trickle charger for 2 days. Get to the store they test it and say it’s 90% charged and it’s good. Well if a battery is brand new and I paid $130 I expect it to be 100% and not have to be charged as soon as I get home. I explain what I did and that it goes to around 5v under load. Well this girl then tries to bench load test with a multimeter… then proceeds to tell me it’s got 12v. Slightly irritated she asked her supervisor if I could just exchange she says no so again I explain why I want a new battery, no dice. Then a third employee gets in the conversation, again tells me no and that’s it’s my bike. I didn’t know they were also trained mechanics!? Anyway we argue I leave and get a new battery from cycle gear take it home OMG it was the battery all along! Will no longer be shopping or recommending them to anyone.Reply:If who ever replied to my review would bother reading it completely then you would see that even after 3 WHOLE DAYS on 2 CHARGERS it still was not at 100%. What other evidence of a bad battery do you need. Your people couldn’t even bench test correctly, why would I let them try to test it in my bike??
