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March 2024 by Audrey F.
Terrible customer service. We waited in line for 10min while only one cashier was helping someone with something. Had to ask if they could ask someone else to help check us out. After another 5 min I just left. This isn't the first l,second or third bad experience here. I didn't know what I expected
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February 2024 by Rosmond P.
Some things are in stock. If you are looking for cameras they are very limited. We did not find much in that department.
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February 2024 by Chadie G.
I have to give the customer service here huge compliments. In the several occasions I've been at this location, never been disappointed with the kind service. Most recently came in with a computer issue. Big thanks to Clyde from the Geek Squad who was able to remedy my issue in a matter of minutes. I've bought my laptops and washer from this location and was able to pick from a variety of brands and for good price. It's my go to shop for electronics.
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February 2024 by Alan
Horrible
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February 2024 by jake wong
Always enjoy checking out the latest in electronics, it is one of my regular stops.
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February 2024 by Eric Fragola
Went there because it said they have an item in stock. They couldn’t find it and said same thing happened a few days before where they couldn’t find that same item. Sooo, update your inventory ! Wasted an hour round tripIn addition, they said next closest is Elk Grove and they have 1Tried calling Elk Grove (916 number) and only got put through to a generic person on the east coast who says it’s in stock but no way to physically get ahold of the store or check unless if I waste another hour driving there for a “maybe”This is exactly why people shop on line and if Best Buy doesn’t fix it they’re gonna go underWhat a terrible waste
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February 2024 by Donna Meyer
Really nothing to say. Looked at backup cameras in the back corner of the store. No one offered to help or answer questions. Left without speaking to anyone.
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January 2024 by matt snoozle
Be aware that Best Buy has a 15 day return policy. I asked 2 different employees when I could return an item prior to a purchase and they both lied to me.
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January 2024 by love antt
Probably the worst experience I had with a place that claims to be a computer repair place. I told them a very specific issue, why it’s happening and paid them to fix it. Not only did they not fix the problem but they told me the solution was one thing and then another thing after the first one didn’t work. Maybe don’t advertise as a computer repair place if you don’t actually know how to determine what is wrong or how to fix it.Only good thing about this experience is how friendly the staff is…
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January 2024 by Niegel Leoncio
My go to place to check our the recently released Samsung Phones right before it becomes available for ordering. Always enjoyed having a preview of the unit before deciding.
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January 2024 by juan080876
The super helpful staff helped me locate items in another store when their own store was out of stock.
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January 2024 by Shayna P.
The man named John at geek squad was such an amazing help and provided the most excellent customer service I have experienced I brought in my laptop with some trouble and he helped me with everyone and helped recommend me a new laptop! Very appreciative
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January 2024 by onfirephotos
Hard to find an associate to help you. When you do, they are usually knowledgeable.Pro Tip: When asked about a product, don't pick up the box and read the back... Customers can and probably already have done that.Seems like it's gone downhill over the last couple of years.The cancelation of the rewards program made me purchase here less often.
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January 2024 by Paul Sallabedra
While many choices abound electronically speaking, the lack of staffing means waiting for any questions to be answered and potential sales. Disappointing.
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December 2023 by Nick Pena Pianist- Nicholo Dela Pena
The Laptop that I had for 20 years stop functioning well. I'm glad to find the perfect fit for my work and business thank you so much to Larry he is awesome took time to help me and guide selecting the perfect one for my needs he's a great asset to the company.
