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January 2024 by Soldier of Christ
I used to feel bad for retailers like this loosing money to Amazon but It's hard to feel bad for them when their literally selling stuff for double than Amazon.
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December 2023 by nicole c.
I can't say enough about John . He greets you when you come in and asks if he can help you find anything. He always has a smile on his face. He's very informative about the products in the store . Great customer service. He's amazing. Way to go John
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September 2023 by John Magno
Although they were out of stock for the shoes we wanted, they called another nearby store and had them hold 2 pair until the next day. Great customer service!
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September 2023 by Raul Ramirez
I came in for a bunch of random things, thankfully they had what I was looking for! They have some good boxing gloves and long hand wraps; my hands are like bear paws.
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September 2023 by Jamar Powell
Cool workers they just have the best personality (s) souls/spirits all in all. vaca ,Vallejo,fairfield for the most part. Thanks indeedy.
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August 2023 by Janet Robbins
Bought a swim float. Checker was calling another store, checking stock so I was waiting for a while. They probably should have called someone up to the register, which would have made it better.
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July 2023 by james p
Great. Plenty of products on display and ready for the consumer.Many sport items on sale.
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July 2023 by Asa Israel
Just found it funny ,I couldn’t get anyone to help/acknowledge or even greet me but the 3 people that walked in as I was exiting were greeted and helped immediately.I was definitely seen .(I’m brown ) but this is also Vacaville so not super surprised
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July 2023 by Fran Xxx
Folks that work there are always friendly and very helpful.
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April 2023 by Ajah Green
My husband and our kids stopped into the store on 4/15/2023 to look for fishing rods and we racially profiled by three employees. The woman employee literally took a rolling chair to sit down on the same aisle to watch them. Employees in the Vacaville, CA store you should be ashamed to even look at yourselves in the mirror. Pure RACISTS!!!
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March 2023 by Guerilla Mama
Always helpful. They know their products and if they don't have something they're not afraid to let you know.
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February 2023 by Christina T.
I visited this store on 2/17/23 and I want to make it clear: this poor review is SPECIFICALLY FOR THE WOMAN NAMED LORI. I walked in, was greeted by the man at the cash register and asked what we needed. I told him we were interested in hiking gear and a compass. He was polite and pointed us in the right direction. While shopping, I could hear this woman Lori (not sure if she is the store manager?) yelling back and forth with the cashier guy. Both of their voices became so loud that another customer and I made eye contact and commented at their LACK OF PROFESSIONALISM and shook our heads. Regardless of what the employees were bickering about, this issue does not need to be publicly and loudly discussed in the store with so many customers! It truly sounded like a dysfunctional family arguing at the dinner table. While checking out, another cashier (young gal in her twenties) politely rung up my items, applied my Military Discount, and bagged our items... during which Lori walks into the cashier's booth, complaining and gossiping about other employees, complaining about how she is "already off the clock" and shouldn't be working anymore, etc. I could feel my cashier's agony as she tried her best to keep calm.Big 5's Corporate Department needs to do an assessment of Lori because I suspect she is the common thread among more than half the negative review on Yelp outlining bad customer service!! PLEASE DO SOMETHING ABOUT THIS. You are losing valuable customers due to rude employees. I will be traveling to a different Big 5 location moving forward- this Vacaville location has sadly lost my business.
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February 2023 by Tammy V.
Don't use this Big 5 if you want your goods!. Bought a weapon 10 days ago - interaction was great when purchasing ....today, 10 days after mandatory weapon hold, with a scheduled pick up time (today at 6:40pm), associate behind the counter declined to release my purchased goods to me because "No one was available to give it to me" even though he just sold ammunition to the customer in front of me, apparently he is not capable of releasing a purchased weapon, after the mandated waiting period, nor could anyone else in the store - but he could sale ammunition. DO BETTER BIG 5!
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January 2023 by Karen de Graef
They have had always had what I'm looking for.
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December 2022 by Brian S.
Currently having great sales. Check out the shoes
