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December 2023 by Fidel M.
It's nice that Caliber is sooooo busy that they can turn away business and more so, choose not to add more staff so their customer service doesn't go down the drain. I am beyond dissapointed from the lack of support, specifically from Johnny in the Orange Dr. Vacaville Location. He had me send the paperwork they needed to get my repairs underway and that he would call me by noon the next day. That never happened. For the sake of wasting anymore time then they had me do - 2 weeks worth of chasing them down and calling with zero progress. I would HIGHLY recommend another Autobody shop if customer service is important to you. They are just (as Johnny states) way too busy at both Vacaville locations so Fairfield is the better option. He failed to send Fairfield my paperwork like he said and on and on. You SUCK Johnny.
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November 2023 by Ethan Ellis
I had my catalytic converter stolen so i came to caliber being very unfamiliar with the insurance process and how to go about it but the staff at Caliber was very professional and nice. They made the process easy and took a lot of stress off my plate.
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November 2023 by Sirius
Looks good as new. Great communication, excellent work. Hope I never need them again, but would return if someone t bones me again.
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November 2023 by shammy pius
Caliber Collision is the only auto repair shop I will use. Their staff is so friendly and they did an excellent job of taking care of me and my car repairs. They kept me updated. Kelly and her staff were just amazing and so accommodating. They truly deserve six stars.Thank youService: Body & Trim
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November 2023 by Janet Adetunji
Amanda, did a great job assess our car and getting back to us in a timely manner. Even though our car was considered a total loss, she still couldn't tell us until presented the cost to the insurance. Thank you Amanda for being on top it all.JanetMercy.
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November 2023 by Kat Krack
They took amazing care of us, Mrs. Amanda Sanchez was so kind and definitely had us in and out and on the road in no time! Thankful for her and the amazing painter who fixed up our car!
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November 2023 by doreen saffings
Trash was left in my vehicle after repair was done when I picked up the vehicle. And I thought that I wouldn't have any more problems but yet I do so. I'm really upset about that. Never want to deal with this shop ever again, they are shady, They put that they repaired the sensor replace the sensor from my tire but I just took it to an outside tire shop which I was referred to and found out that it was faulty so I don't know what they're charging the Insurance Company for all this work sounds shady.Services: Tires
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September 2023 by Anne Parry
Amanda Sanchez, Service Advisor, provided excellent customer service and kept me informed of the progress of the repair of my car. Caliber Collision did an outstanding job in replacing the back bumper of my car and painting it.
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July 2023 by Robert Hernandez
The team at Caliber did an amazing job on my van. There were a few accidents this thing has gone through, but they made it look BRAND AND NEW.. They really have pride in what they do. And it shows in the detail they have in making sure every piece fit perfect, color matches, and even detailed the inside before I got it back.
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June 2023 by Angela Duff
Johnny was my main point of contact and his customer service was the best I’ve experienced. Even after the first visit he saw a black bumper marking and got a solution to get off. That just showed how great customer service he had.Ali the detailer also went above and beyond in customer service by taking off the cloudiness off of the headlights making the car look brand new to match the paint job!Because of the experience I had I will always recommend this place. I am overly joyed with the work and customer service.Service: Painting
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June 2023 by Tynette Reynon
Johnny was amazing throughout this entire process and kept us informed, as well as going above and beyond. I would definitely recommend this place, the service was great from the beginning and the staff was very friendly. My car looks perfect: thank you again!
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June 2023 by Anthony Gutierrez
My advisor was Amanda and I enjoyed working with her. I appreciate her communication and honesty. She kept me up to date through out. I give this place 10/10 and would definitely go back. Thank you Caliber!
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June 2023 by Philip Guerrero
Top notch service, Amanda was awesome!! I can’t say enough about her, she was always keeping me informed on every aspect of my vehicle service 5 Star service for sure! I highly recommend Caliber CollisionServices: Painting
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June 2023 by Robin Saylor
Thank you so much to Amanda for taking the time to help me figure out the insurance issue with my car repairs. She went way above to talk with my insurance company, and even help me with the rental car company. I know customer service is a dying art but Amanda was amazing. Thank you so much!
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May 2023 by Robin R.
Thank you so much to Amanda for taking the time to help me figure out the insurance issue with my car repairs. She went way above to talk with my insurance company, and even help me with the rental car company. I know customer service is a dying art but Amanda was amazing. Thank you so much!
