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February 2024 by nonchalantlem1
Customer service was great. They gave me a deal. And these chocolate covered apples slices Hella good.
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January 2024 by Sarah Mina
Eddie and his staff went above and beyond to make my daughter’s 4th bday bouquet and platter very beautiful and special. He accommodated a last minute order and had it all prepared beautifully and on time! Beautiful presentation and quality of product, amazing customer service and prompt! This is where to come for your arrangement.
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July 2023 by Megan T.
Happy Birthday coupon received. Eddie did a wonderful job this afternoon helping me retrieve my sisters bday coupon. She had a baby five days ago and she has a one year old and thirteen year old. Let's say she has her hands full and needed someone to pick up her order. To my surprise Eddie allowed me to get my sisters goodies and he handled the order quickly even thought I was a walk in. Definitely will return for further business!
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June 2023 by Kymmie K.
**EXTREMELY DISAPPOINTING EXPERIENCE WITH EDIBLE ARRANGEMENTS** I recently had the unfortunate experience of ordering from Edible Arrangements, and I must say, it was an absolute disaster. The level of incompetence and disregard for customer service displayed by this establishment is truly astounding.First and foremost, the delivery person left the fruit arrangement I ordered on the ground outside the door without even waiting for someone to answer. This is not only careless because it's food, but also highly unprofessional. It completely defeats the purpose of ordering a delivery when they can't even bother to ensure that the recipient receives it properly.When I called the local Edible Arrangements location to complain about this outrageous behavior, the response I received was equally disappointing. The person on the phone acknowledged that the Father's Day balloon I ordered was missing and promised to refund me for it. This hardly makes up for the overall terrible experience and the fact that they failed to deliver the service I paid for. It's quite clear that this particular Edible Arrangements location lacks basic customer service skills and attention to detail. One would expect a company specializing in gift deliveries to prioritize customer satisfaction, but sadly, that does not seem to be the case here.What frustrates me even more is that I neglected to read the reviews before placing my order, which would have warned me about the abysmal quality of service provided by Edible Arrangements. It's apparent that many others have had similar negative experiences, and I deeply regret not heeding their warnings.Needless to say, Edible Arrangements has permanently lost my business. I refuse to support a company that demonstrates such disregard for their customers and fails to deliver on their promises. I urge others to learn from my mistake and avoid this establishment at all costs. There are plenty of other reputable businesses that can provide quality gift deliveries without the frustration and disappointment associated with Edible Arrangements.
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June 2023 by Barbara T.
Ordered for Father's Day ahead of time and they won't let you pick what time you want it delivered. So here I am waiting and waiting . I even called and they said that their drivers were going to come back to pick up more deliveries and my order was still in the store. They totally ruined Father's Day for us.
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May 2023 by J V
This is what I got for 80$. They came so late with absolutely no updates in between. I paid 16.99 for same day delivery almost 100$ for a completely messed up platter would not recommend I am very disappointed.
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May 2023 by Jizzelle D.
I placed an online order in advance for delivery - I know how absolutely crazy these kinds of businesses get especially around certain holidays so I thought it was smart to have my delivery made for Friday instead of Sunday (Mother's Day). The order arrived to my mom's around 5PM. I couldn't be happier! Everything was perfect! Thank you Edible Arrangements Vacaville! :)
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March 2023 by venita p-boatwright
What can't I say....LOVE this placeSweet edibles...o yes cheesecakes , cupcakes , fruits covered in delicious chocolate.....I could go on for daysPersonal very helpfulGo you will appreciate
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February 2023 by James M.
Priscilla was the greatest and most courteous. I'll be back fasho!!! Soon as I came in she's energetic and eager to help. A women overlooked me in line I think it was the manager but Priscilla did not.
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February 2023 by Victor A.
THE ORDER WAS NEVER DELIVERED. I'am disappointed in the "customer service". The store that I ordered it from NEVER picked up the phone. I live like 45 mins away from the store and I don't have time to just go in and check on the status of my order. It was valentines and it was 6 o'clock and by that time it doesn't matter. I tried to do something nice for my wife on this day but this store failed to do its job to deliver. So how do I get a hold of them without having to go to the store? Don't buy from here save your time and money.
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February 2023 by DaSilva DaSilva
I have used Edible Arrangements numerous times and have never had an issue. We have used them for Mother's day, Valentine's, and even Christmas. The employees are always very polite and attentive. I would highly recommend this business.
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February 2023 by Matthew A.
The customer service was the best. I needed the something the day of and quick. I didn't place an order ahead time, but I called in and said I'm 10 mins away and they said they could figure something out. I came in and the guy in there was able to help pick out big bouquet of fruits that would be perfect for 6 people that got ready in about 30 mins which was amazing.
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December 2022 by Eliseo B.
Went to pick up a treat box and was helped by the General manager Eddie. I had called earlier and he let me know that he would check to see if they had any more. He let me know that they did, and I would be in shortly to pick it up. Not only were the pineapple, strawberries, and apples delicious and flavorful. His customer service was excellent and deserves to be recognized. Very impressed by his outstanding customer service!
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September 2022 by A K
Great customer service, and the product was even better! Ill be back.Thank you Eddie!
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September 2022 by Marelle G.
My first time ordering from Edible Arrangements. I ordered flowers and fruit prior to reading reviews and was panicked after I read them. I was so worried about them either not being delivered or looking awful. I'm glad I didn't see the reviews first because I wouldn't have ordered. My mother in law was out running a very quick errand when the delivery guy came. He called me and asked what I wanted him to do, I told him to please leave at the door. She came home when he was there still and received the package. It's very beautiful and my mother in law is very happy with the flowers and fruit. Thank you! We are very pleased with the purchase and customer service.
