Family Practice in Vacaville, CA

“I have been using the location since summer 2015 mostly to my satisfaction. The two minor complaints I have is (1)the fact that they cannot seem to hold young female pediatric doctors very long before they leave for a competing health system (maybe better pay elsewhere?) and (2)as a Blue Shield member, Sutter Health does not check for you if something is covered by Blue Shield in advance, they leave that up to the Blue Shield member exclusively to research and bill you aggressively. If you get the insurance medical billing codes and take the time to understand the Blue Shield benefits before getting on-site medical care, you may get the service and billing you expect. Unfortunately you really have to watch what you say with the doctor or authorized medical staff, anything mildly outside of whatever subjects they cover in the agreement, they will bill you for. For myself personally I've had generally good experiences on actual medical care all that time up through this review on all topics from blood pressure, to recommended preventative maintenance and Dr. Bondoc who works there seems very accurate and timely who is my current doctor. The customer service seems also good and most of the staff is helpful if you are nice to them. NOTE, I am a former Kaiser Permanente multi-year customer who had some imperfect experiences and I have been more satisfied with Sutter/Blue Shield PPO system over the years versus Kaiser-Permanente as an HMO.”

“My husband and I recently moved to the area and needed to establish new primary care physicians. I was pleased to learn some of the physicians were accepting new patients! The process takes time - gathering information and verifying insurance. SHANA was so wonderful! She was patient, thorough, professional and kind. At one point I accidentally disconnected the call. As I scrambled to call her back, she beat me to it! She called ME back! I really appreciate this level of customer service. Shana explained everything - answering questions I had not thought of. Thank you SHANA for setting us up with a new physician so we can enjoy our new beginning in Vacaville!”