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November 2023 by Mier Faith L.
This is our 2nd time coming here just to find the store closed AGAIN without a sign stating that they'd be closed or etc. considering the fact that their store hours say open 11am-7pm & it's now 12:02pm.. might as well just shut down the store since it's never open.
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August 2023 by Tina Silva
I came at 6:30 and it was closed. It said it was open until 7 PM ???? Is there something I don’t know? I just wanted to buy a nice hat for my husbands birthday.
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July 2023 by Jeff L.
I have been coming here for years and every time I come they are either closed or fixing their windows because people break in all the time. In the past 2 months there have been two break-ins. It's very unprofessional that the higher ups won't do something to fix these issues. Last time I went in, they were having to tell customers that they were sorry for the lines because they are understaffed. These need to be changed because it's making our community look bad.
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February 2023 by Marlin Deol
It’s Saturday 12:27 pm they closed the Super Bowl tomorrow. It’s 6 ppl outside the door waiting. Don’t come here it’s a long drive
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February 2023 by Terry Fleming
Be sure to call before you go. I drove a long distance to take my son and they were closed.
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February 2023 by Luis C.
This place is currently closed. Its 2:20pm on a sunday. 3 other customers waiting too.
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January 2023 by Chris L.
Tried to shop there twice and the store was closed during business hours both time. From other reviews, this seems to be a regular occurrence. There was a line of 10 people waiting to buy NFL jerseys, I can't imagine corporate is ok with losing out on money. Save yourself the trouble and drive to the mall in Fairfield instead
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January 2023 by Noel Harris
I keep coming by the store and it’s not open when they say it is supposed to be. Call the store …. No answering machine nothing…… fix your store hours or close damnit
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January 2023 by Michael H.
Update: Showed up at 2:30pm, place was closed no sign on door, nothing to indicate if the business was even in business anymore. I checked back at 3:30 and NOW there was a sign on the door saying "Back at 4pm". Ok... so indeed the doors were open at 3:55pm. Mind you, while we were waiting for the doors to open there were SO many potential customers wanting to shop there but being met by locked doors and walked away. Anyways... when we finally got in, there were 2 employees ( I think ) behind the counter. 1 female that was just sitting on the counter the entire time ignoring all the customers and another male youth that was very inattentive. There's NO doubt that this business is closing or just doesn't give a damn about customer service. Stock was very limited. Store was clean but since the place rarely opens, I'm sure it doesn't have a chance to get dirty. I called LIDS corporate to ask what was happening, I got a call center that didn't have a clue. They did give me a number to Macy's corporate ( I guess Macy's owns the store ), called that number and got another call center that barely spoke English, no biggie, I'll call back Monday and get ahold of a district manager to find out wtf is really going on. I normally wouldn't give a damn but there just aren't a lot of places to go that carry merch for out of state teams, and typically LiDS does.Never open. Read the reviews and thought maybe it couldn't be that bad. Showed up at 2:30pm on a Saturday, very busy shopping day at the outlets in Vacaville ca. sure enough, the doors are closed and no signage to explain why. Guess they are out of business?
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December 2022 by Robyn B.
Turns out that they say they're open until 7, but they're not. 6pm on a Friday. They did not open the door to at least 7 different customers and were visibly closing out before 6:30.
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December 2022 by Jonathan Oliver
Went twice today. Online claims they open at 11am but not today. Couldn't enter store.
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November 2022 by C.J. D.
Went 2 days in a row. First day had a will return with a time and it was way past the time noted. Second day no sign for return/closed, doors locked, no one insight and no one answering the phone. Worst business ever.
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October 2022 by Leo P.
Been sitting here since 9:55 am this is 2 days in a row they don't get here on time... doors still closed at 10:15... Shut this place down and open a hat club
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July 2022 by hot fun
Manager of the outlet store in Vacaville should be FIRED!! Tried to go twice this week both times sign on the door says be back in one hour both times I waited at least a hour and both times nobody shows up. So Lids is losing money having doors closed to customers but your paying someone that doesn’t work.. Ridiculous!! Don’t waste your time at this location Should get 0 stars
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May 2022 by Full send Stevie
Man this store wack man
