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March 2024 by Dayzunique R.
Firestone is amazing! I work for a company and our company van tire went flat and we brought it here and some other things needed fixing and Firestone fixed everything before our fleet company approved it so in the end the wheel alignment got denied from the company but Firestone still did not charge us for it. Marissa was very nice and respectful about everything. , I've dealt with her multiple times and she is very polite and understanding. The value of the work is always great here. Thank you guys for everything!
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February 2024 by Elmer Lovett
Nice friendly staff, fast service. Only issue were thenscuffs and oil left on my custom rims.
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February 2024 by Jose Franco
I been coming to this location in Vacaville for years now , I buy my tires n get service done on all 3 my cars . The front desk help is very helpful they listen to your needs n give suggestions on what needs urgent attention n what needs to b done in da future . Good prices on tires n easy drive up air pressure check from mechanics . Definitely recommend this location they keep getting better from when I first started using them.
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January 2024 by rob abuan
Appointment setting was easy, the sales manager was not pushing unnecessary services, and service was prompt and affordable.
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January 2024 by TJ Lewis
They were able to get me in right away when I had a serious leak in my tire. They found the cause, which unfortunately was not fixable (due to location of damage), but they replaced my tires on the spot. The staff was very friendly, professional, and accommodating. They showed genuine care and concern regarding my needs. Definitely one of the best Firestone locations I have been to and one of the best mechanic/tire places in general.
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December 2023 by A CHUCK Delano
Got an oil change and checked the oil a few days later ,it was 1 full quart low ,my truck takes 6 quarts and they charged for 6 but the chubby guy only put 5 it appears because it has no leaks and it can't burn 1 full quart in a few days.
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December 2023 by Jaime Guzman
Had my rotors changed and my vehicle hasn't driven the same since. I've taken it back multiple times, each time being told that nothing was wrong. I'm left clueless as to what it is and hopefully soon I can find someone new to assist me.
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November 2023 by Johnny S.
I would like express my utmost satisfaction and appreciation for the exceptional service provided by Marisa Pittman, the service manager at Firestone Vacaville. Throughout my experiences with her, Marisa has consistently gone above and beyond to ensure that my car alignments were handled efficiently and effectively, leaving me thoroughly impressed. Over the past two years, I have had the pleasure of working with Marisa on three occasions--two car alignments in 2022 and one in 2023. On each visit, Marisa displayed an exceptional level of professionalism, expertise, and dedication. Not only did she possess an in-depth knowledge of her craft, but she also demonstrated a genuine passion for providing the best customer experience possible. Marisa's attention to detail was truly commendable. She took the time to thoroughly explain the alignment process, patiently answering all of my questions and addressing any concerns I had. Her ability to communicate complex technical information in a clear and concise manner was truly impressive, ensuring that I understood the work being done on my vehicle. Furthermore, Marisa's efficiency and timeliness were remarkable. Despite the potential challenges faced in a busy automotive service center, she managed to ensure that my car alignments were processed promptly without compromising on the quality of work. Marisa's organization skills and ability to manage multiple tasks simultaneously were evident, creating a streamlined and hassle-free experience for me as a customer. I recommend Marisa Pittman for a well-deserved promotion. Her commitment to customer satisfaction, coupled with her exceptional technical expertise, sets her apart as an invaluable asset to Firestone Vacaville. Marisa consistently demonstrates the qualities and skills necessary to excel in her role and beyond. Thanks so much for your help and the other guy for doing the wheel alignment.
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October 2023 by Eric Eddinger (Lieutenant)
Good service. I will not ever go back to Toyota for service or buy a vehicle from again.
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September 2023 by Steve Derby
At about 3:00pm, I scheduled an appointment online for the following day. I figured all was good, so I made plans for the day around the appointment. The clown of a manager waited until 6:15am the day of the appointment to call and say she didn't notice the appointment until then so she isn't going to honor it. With that level of management incompetence and rudeness, there's no way I'll ever trust this shop.
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September 2023 by Shawnly Naraja
I went to Firestone Vacaville to get 2 new rear tires because there was a nail. The next day, the front passenger tire was also suddenly worn out with 5 PSI Tire Pressure. As I check, there was also a nail in it.They also didn't even care to tire pressure the front tire to 35 psi, but just leave it to 5-10 psi.These guys in Firestone Vacaville might be putting nails into my tires & not even fixing the front tire psi, because its all for the sake of business profits for the store.Firestone Vacaville needs to start putting cameras whenever its employees work with the customer's vehicle.
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August 2023 by Kelli Smith
I took my car here to find out what was wrong with it, and instead of paying the dealership 200 dollars to diagnose it I paid almost nothing!! Robert was great he called and told me what was wrong., he explained different options and pricing and they repaired my car in just a few hours! The dealership always have my Honda all-day here I would say repairs was a hour an a half!! Thank you!!! Time for appointment and them looking at it I would say a hour an half !! Not bad!!
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July 2023 by Valerie
Ramon & Daniel were awesome!! Great customer service, really appreciate their help when I was in a mechanical bind
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July 2023 by Larry A
I scheduled an appointment to have my vehicle serviced early Monday. It is now Wednesday morning at 7am two hours before i requested for a 9am slot and Marisa who claims to be a manager of services called to tell me I need to reschedule. Mind i took a day off to get my vehicle serviced and two hours prior to the assumed appointment she calls to let me know that I need to move tomorrow or friday. She gives me some excuse of only having two techs today then she tells me that she couldn’t confirm earlier because of some promotion…she provides every excuse in the book of why she couldn’t. When a customer takes time from their work schedule to get their car serviced they don’t want to hear about your business difficulties they want you to work with them if that means to work harder or figure out how to squeeze someone in then so be it. Poor planning on your part doesn’t constitute a mistake on mine. I will be taking my cars somewhere else. Don’t go here. Go somewhere else.Service: Oil change
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July 2023 by Vee G
I use them for the best tire rotation and wheel alignment package, and you pay a one time for the package you don't have to buy your tires from them to get the package I buy my tires form tire rack and ship them yo firestone.
