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March 2024 by Sameer S.
It was the worst experience of my entire life that I purchased something from this store. They have extremely bad service and there are two guys (sales men) I don't know their names, they are too much rude and have extremely bad behavior with customers. I don't know how do they run their business with these Rude sales men.
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January 2024 by Jen M.
The quality of the furniture is really low. I had multiple items break that were still under warranty but apparently the warranty is a little shifty and doesn't actually cover what they say they do and they blame the manufacturer for everything instead of taking responsibility for selling bad furniture. My bedframe broke within a month of using it. I've spent thousands at this store on different types of items and I would absolutely advise finding another place to shop. When I brought up the fact all my items are breaking they told me they are aware the quality is low and to not expect anything better. Really disappointed in this store and I will not be shopping here again.
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October 2023 by Sarah Waits
I have spent thousands of dollars at this store and absolutely regret it. All of the furniture breaks super easily and trying to get them to cover a warranty is a joke. My sectional started to fall apart the first month I got it even though we take great care of it. My king bedframe broke in 4 places within the first 6 months of use. I will not be purchasing from this store again. The ONLY redeeming factor about this place is their wonderful store manager (Nia/Mia?) who is incredibly kind, patient and helpful. But there is only so much she can do. She’s wonderful and deserves a big raise for dealing with all of this so patiently and professionally.
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June 2023 by Richard Knox
I've now come here 3 times to furnish a new house. Each time I have been met by friendly sales associates. I love the amount of options available. So many makers at pretty low prices, especially for custom work.
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May 2023 by Beth Burton
If I could give zero stars I would. Wouldn't recommend them is they gave me a whole house full of furniture. Purchased a couch on a Saturday, was told it would be in in 2 weeks. Three weeks later I called and was told it came in the following Monday and someone called me which they did not or i would have picked it up.. Got there to get couch and they ordered the wrong one! Then was told I could get a replacement but it wouldn't be here for two weeks. Funny that I was told the very same thing when i purchased it. After raising a fit was told that they would put a rush on it and it would arrive Tuesday with frrlee delivery. I told them the delivery had to be after 5 as I work. Got a phone call at 2pm. Guy said we are here open the door. I called the store and was told that they moved the delivery time. This place is so dishonest!! So unorganized! Don't waste your time or money.
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May 2023 by Idol Hanz
They deliver and haul away! They always have a great inventory! They can special order! Their prices are pretty good! What's there not to like baby?
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November 2022 by Sam Scott
Terrible service, spent over 8k on furniture and came back to buy more stuff and the lady was super rude. The couch I bought back in May is falling apart already, come to find out the pillows they gave us, the inside was ripped and cheap so all the feathers are falling out. DO NOT spend your money here
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July 2022 by Nicole M.
I bought bought a nook table and sofa for my new home and was expecting to spend my Friday evening sitting around waiting for my delivery because the time slot was between 5 and 7. At 4:45 I received a phone call and at 5:00 exactly Isaiah and Pablo showed up with my furniture. By 5:14 they had my table assembled and sofas in place. They were extremely kind and professional. This is one of my favorite furniture stores in town and the delivery drivers provide excellent customer service! I highly recommend.
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April 2022 by Richard Johnson
Prices seemed a bit high but they had some nice furniture
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February 2022 by K M
Long story short. We're out $600 due to this company's refusal to exchange a bed frame that we are unable to use due to physical mobility restrictions.We had the frame a mere 2 days. We did not ask for a refund, only an exchange for a different one. The reason they refused? The manager said they had thrown away the box it came in and would not be able to return it to the warehouse.A more lengthy and descriptive review is posted on Yelp.
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February 2022 by Kim F.
We purchased a wooden bed frame at this small store. When it finally arrived we found that it was not going to accommodate us. The bed sits far too high after placing our new mattress on it. The frame has a double set of pull out drawers underneath so it's a bit higher than normal but doable with a 2 inch thick pad on it like the display. (It's rather bulky and doesn't really work well in our small room either. That is beside the point however) We were aware of the drawers at the time of purchase of course, however, the mattress on the display was very thin so when we laid on the bed for good measure it was easy to get off and on. Unfortunately, the new mattress we have at home is thicker. This makes the bed extremely high and almost impossible to get on unless you jump or get a step. We are not youngsters so attempting to get off and on a bed in that manner is unsafe and very uncomfortable. We went back to the store and didn't ask for a refund. We worked with the sales person to locate another frame to exchange it with. It was the weekend so the saleswoman said she needed to wait until the manager came in on Monday to make sure it was going to work out. She made us feel as if it would be no problem. Monday came and no call back so we called the store late in the day. The saleswoman said the manager denied the exchange, claiming they had thrown away the box that the frame came in and they had no way to return it to the warehouse. Pretty lame excuse as far as I'm concerned. We didn't request a refund, only an even exchange thinking that was surely fair, but nope. We're stuck with it and now have to try to sell it ourselves or we're out almost $600.
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November 2021 by F. Farshad
I've bought a lot of furniture over the years from this store and they have always given me fantastic deals! Thank you!!
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September 2021 by heather davis- gentry
i have purchased several items from this store - some as old as 8 years ago. Pieces include , tables, couches, chairs and entertainment center items are still in good shape and survived lots of kids! prices are always reasonable
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September 2021 by Nirmaljit Kaur
The lady did not help us. She didnt even ask us anything. She was helping another customer and didn’t bother to even ask us. We were waiting for 15-20 minutes. We called them and she was being rude on the phone. Worst and d*** customer service ever. DO NOT BUY FROM THAT STORE. ITS TRASH! ????
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August 2021 by Melinda P.
Ben and his team definitely did a great job helping me bring my vision to life! Even though the sectional couch was made to my original specifics, extra adjustments can be made to add on more to fit the area for your needs! My new house is now complete!
