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February 2024 by Jaana Barron
Shelly & Jonah were absolutely the best!!! They help make the ring shopping experience a breeze!!
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February 2024 by nayeli barraza
Shelly and Jonah made a dreadful task so light hearted and exciting, highly recommend the Kay outlet for all your jewelry needs. 10/10
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February 2024 by Alicia
Shelley is the best! 10/10 customer service! I’ll come here for all my jewelry purchases just to make sure I get Shelley’s great customer service and expert advice. Thanks Shelley!
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January 2024 by Bernadette Moser
Ken was sooo helpful!! He’s extremely professional and personable, if you ever visit this location he’s extremely reliable and knowledgeable about the things you’ll need help with!
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December 2023 by Taylor Hummel
Very friendly, helpful, and Lovely staff. They have helped Me find tons of jewelry perfect for the holidays! Jonah was very patient and helpful with us since I didn’t know quite what I was looking for and showed me many options and took the time to tell me about them. I was able to leave with the perfect gifts happily!
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December 2023 by Sheri Warren
Excellent customer serve. Jonah was A#1 ...Shelly was also wonderful....the store at Vacaville Outlets...will be back
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December 2023 by Leah Vogt
Yesterday I went to the outlets and stoped by Kay last minute. Corinna greeted me and made me feel welcome. As soon as we started to talk Corinna started coughing and I realized she was so sick. I felt terrible for her. I understand the need to work especially when it's a busy time. But the most important thing is taking care of yourself. Corinna felt bad because she didn't want to make me sick but I assured her I have a strong immune system. I left and my heart broke for her knowing how sick she was and still working. What an angel.
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December 2023 by Merle Fricke
Outstanding service from the time I walked in the door till I left.
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December 2023 by Noel Rizo
I just wanna start off. "I am gratful for having another day with my spouse, and ill trade any matirial thing in the world just to be with him for just 1 more day". Something my wife has said to me while we where married for 2 years. She grew up in a poor in a country in south america and is gratful for everthing we have. A home, clothes, and food. When we where young i didnt have enough money and i was working part time in college i only had 200 dollars in my account. I went and got my wife her engagment ring for 127 dollars. A white saphire stone and silver ring. It was all i could afford at the time. But she cherished it and loved it for many years. I told her i would buy her dream ring of a white gold and real diamond ring. She said its okay, that the thought of the ring is what counts. And if i ever spend alot of money on a small little thing like a ring she would be a bit upset. Becuase health and family is more important than matirial things for her. I agreed and went on our happily married ways. Now 12/8/23 we are about to be 8 years married next month in January. She wears her ring to this day but is now showing typical silver and white saphire age. The stone is clouded and the silver is starting to rot or look dull now. But she still wears it and hangs on to it. At that moment i believe she deserves a ring thats forever. I came in today and spoke with Shelley and she was amazing. At first she was showing me a gold chain i wanted to get for my wife. But then something told me to ask her about rings. She showed me a variaty of rings that exactly is what my wifes ring looks like. But this time i wanted a white gold band and real diamonds. Princess cut halo ring, a ring my wife loves so much. At first she showed me pricy rings from 3k to 5k. I didnt mind getting it for my wife. But i know she would be upset for spending so much on a piece of jewelery. Again from where she comes from, she puts our health and family first. I was a bit emberessed and asking for a less expensive option. I was afraid she was going to judge me and think i didnt love my wife enough. But i explained the reason on how my wife views on matirial things, And my eyes teared up when she said it was all okay lets go find her that ring for the right price. We walked all over the store, ring after ring reccomendations she gave me and landed with a ring that looks like it belongs to a princess. Was at a price range to the point my wife wouldnt be upset at and its real white gold and diamonds. So it would continue to sparkle and shine for years without any worries. She sold me on a protection plan which was a great deal for the ring incase something happens to it. I am glad she didnt push me to get a big fancy ring, Nor looked at me diffrent. She understood my situation on my wifes views and she helped me find the perfect ring that i promised my wife the day i proposed to her when we where 19 years old. Thank you so much Shelley and i will be happy to come back to you incase my wife wants to splurge on some nice jewelery in the future. You are the best and my hero for understanding and the help in this situation.
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October 2023 by Asia Williams
Shelly was super helpful and thoughtful! Come visit her!
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October 2023 by Jon Mark
Corinna was fantastic. She was able to help me find the right gift for my girlfriend and took the time to show me many options. She made me feel like I was a friend and not just customer. It was a pleasure working with her.and highly recommend asking for Corinna the next time you go into the store.
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October 2023 by Nalani Simpson
Making a decision that represents something that you love and worked so for is already nerve-wrecking, but having to find a ring to represent that is even crazier . When I came into Kay jewelers, I was astonished to see how willing Kenneth was to help me with every little question that I had ! Kenneth is not only charming, but very thorough and patient!! I feel so confident in shopping here knowing that I will become more knowledgeable on everything that I’m interested in!! I really appreciate someone who has great customer service and knows the importance of building relationships with their customers! Thank you so much for all of your time!Mrs. Shelly is just as sweet as she can be! I appreciate her as well!! When it comes to me and my indecisiveness it definitely takes a tough cookie and she is exactly that!! Gratitude would be a better way to express how appreciative I am of this amazing team at Kay jewelers and I will be back!!
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October 2023 by Lauren Martinez
Went over today to get my engagement cleaned for my wedding in 2 days, and Shelly brought my ring back to life! Thank you!
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October 2023 by Britney Loggains
I love this place! Always great service and Shelley is just the best! If you're looking for quality jewelry, good prices, with friendly and helpful people, go here. You won't be disappointed!
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October 2023 by Cheyenne Cartier-Annuzzi
Upon arrival, approximately thirty minutes after opening the store was still closed at which point we were given an expected wait time of five minutes. After roughly about five to ten minutes the doors were still locked and when they were opened the store associate met me and my family with obvious unprofessional distaste. While dealing with our account and giving adequate information to the store associate, she then attempted to refuse a service that was already paid, as this is not the first time we’ve had this issue at this location, we had all necessary information readily available and it was still not enough to resolve this issue at hand. After going around and around on the matter I was finally frustrated enough to say “I’ll be back. I’m going to go get the receipt” at which point we were met with further condescending remarks and treated as if incompetent. As we’re watching and waiting we notice that our services are half completed and when approached the associate announces to everyone that it’s “Nice and shiny!” As if that type of commentary is appropriate, especially given the situation and that terrible customer service is acceptable. As a business operator it is absolutely not acceptable, even at the associate level.
