-
December 2023 by Mariachi Mexcali de Sacramento
Very good
-
November 2023 by Michael W.
The Michael Kors outlet in Vacaville Premunu Outlets is a beautiful store with lots of Michael Kors merchandise in stock for a better price than the full retail stores. Customer service is above average compared to most outlet stores in the area. I usually get a nice greeting when I walk into the store. It will be salespersons at each area who will offer help with the item I showed interest in.
-
October 2023 by Barbara Duval
Great customer service
-
June 2023 by sheila walker
Esteban was a wonderful he gave us prices and a short time of letting us to decide. So when we decided to bison we spent more. Can you please tell him thank you for all his service he gave us.
-
April 2023 by Naomi K
very nice selection! Amazing customer service! Kevin was very helpful? thank you once again
-
March 2023 by Amber M.
If I were writing this review about an experience at MK and Ryan was working, I would give 5 stars. If for when Brandon working, then 1 star. After many, many visits to this particular store lately, I'm writing a review, because I hope the store manager and regional manager will take note. I shop MK direct online a LOT. Too much. I don't typically make trips to the Outlet, but I've found I needed to for exchanges and basic things like sunglasses, or for fun mommy-daughter trips. I have been pleasantly surprised to find some gems while there- things that are currently for sale online, but must have been returned at the store. This has made me stop in here and there to check out what may be in stock. There are two completely different vibes when either Ryan or Brandon is working. When Ryan is there, I'm greeted right away and everywhere I turn, someone is willing to help look for something in the back, in a drawer, remove stuffing and adjust a shoe. The associates are in a great mood and things are upbeat. I end up spending way more than for whatever I came in for. It's a fun experience. When I come in and Brandon is working- it's obvious he holds some sort of supervisor position, because he carriers himself in an attention-seeking superior way. It's bizarre. He appears comfortable in his position, but the associates do not. No one greets and even asking for help... it's as if the customer is a bother. At the register, the ladies who have helped me have always been pleasant, but the vibe is so off and had I not experienced the opposite on other occasions, I would count the Outlet as a loss and poor example of a genuine trip to MK for those who know and have been to MK retail stores. I have a teen who visited the store without me for a reward after a good report card. She came home elated and filled with joy telling me about her shopping experience at MK. She described the gentleman who helped her. I knew exactly who she was talking about- Ryan. I know because I had been in the store the same day and also had a fun shopping trip, as he assisted me with my exchange and purchases. At this point, if I must go in to make an exchange, I'll have to go the location, but I won't count on any extra trips for fun.
-
February 2023 by shannon men
I can't say enough good stuff about the ladies who work here. They always help find exactly what you are looking for. They remember what you like and always point out all the green stuff when I go in.
-
December 2022 by Janice Tucker
But a very nice gift! And the sales clerks were fabulous! I will be back there!
-
November 2022 by Ryan Sangeet
Very kind staff. Don't let the lights and fancy decor fool you. It's a purse store. You don't need to dress up to go there. They've also got men's stuff as well, wallets, belts, some clothing. Priced to sell.Treat the staff well. They'll offer to give a brand new product from the back that you see on the shelf, and are always there to help. They are not your servants, treat them like people. You may feel watched. It's fine, don't freak out. They are there to assist you, not to judge you, so don't get ahead of yourself thinking bad intentions. They're very friendly and have a job to do, and you're there as a consumer.
-
May 2022 by Jorge Garcia
My mom gifted me a watch for my Bday from Michael Kors, they told her i can go anytime to get it resized, i obviously needed it resized, when i approached the entrance i was greeted by a lady and i asked her what i was there for and she went and spoke with someone else she then came back and told me that they do not resize watches on the weekends, and told me to go accross the street to Fossil and that they will do it for no extra charge, i was really upset, 1. why would you not resize on the weekends? weekends are usually when people are more available to go shopping etc... 2. why would they lie to my mom, 3. why would you send someone to another 3rd party store to get a watch resized when it was clearly their brand, their product? ( i showed them my gift reciept) i then decide to drive across to Fossil and asked them what had just happened and they told me that "this isnt the first time we get customers from them, they always tell them that they cant do it" they continue to resize my watch and was really happy with them, will definitely go back to FOSSIL, if it wasnt for being a gift from my mom i would of returned the watch to Michael Kors and not do business with them ever... they need to work on their customer service..
-
April 2022 by Krista C.
What a terrible experience. I bought a ($100) wallet from them 6 days ago. I realized the wallet didn't match the new ($300) purse I was buying from them. The girl at the counter suggested I get the one that matched. I said great! I started to take out the 3 cards and one checkbook that were in my wallet so I could exchange it for the right color. She said I couldn't exchange because the tag wasn't attached. I showed her it was attached and I had the receipt. She still refused. I never spend money like this on myself. This was supposed to be a special occasion, and I left feeling terrible.
-
February 2022 by Ashley Singh
payed 70$ for a shoe and only got one pair.
-
January 2022 by Christopher Martinez
Team member greeted us upon entering and checked on us regularly. Thank you.
-
January 2022 by Sarah P
Vanessa was so nice and went out of her way to help me get the purse I would like ! Thank you for great customer service and helping me ! Hope you get promoted
-
January 2022 by Kim
The store is clean and organized. The people working there were also very nice. They checked in on my mom and myself without being overwhelming. I would go back to the location on occasion. It's also pretty easy to find parking. But be careful because they are doing COVID testing in the same parking lot.
