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May 2023 by Rose W.
This store NEVER answers the phone. It's truly baffling how local management and corporate allows this to happen without any recourse. I have called numerous times first during December, and now in the spring. I assumed since it was December, staffing was the issue but since calling today (during spring) it must be a training issue. Very frustrating!!
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May 2023 by Donna M.
Manager and employee literally said they couldn't resolve my problem due to self check out glitch. The Manager was very rude about it. I won't shop there again.
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February 2023 by Debbie T.
Went into the store to get picture frames and came out with other things too. They have a good selection and had several sales on many items. I bought my kids and nieces bead sets, they are so excited to put them together. The store had good parking as well. Will return.
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December 2022 by Tracy W.
Disappointed to see that Michaels has also joined the wave of self checkout. In my humble opinion it didn't ease the line but caused congestion due to the set up. I like the idea of being checked out by a cashier. It's more personable. Maybe another self checkout layout would be better being that there is a lone cashier at the front but the line gets clogged when you have customers that opt for a live person versus self checkout
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May 2022 by Walter G.
The staff in the framing department was very helpful in making a decision on a frame for a puzzle I had to frame. Then called me and had it completed when they said they would. Oh and it turned out better than expected.
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March 2022 by Jill M.
This store is under staffed and what staff is there is poorly trained. Ended up leaving store without items I wanted to purchase after cashier messed up and manager couldn't undo what was done. Lost use of rewards voucher in the process. Good news-I went to Joanns and bought the items there. They had a better selection, better prices, and knowledgeable staff.
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May 2021 by Jeannie A.
I went into Micheals on Saturday and I was about to ring out. Melinda was so kind and told me about the 20% off coupon online. I did not want to hold up the line to look the coupon up but, she said she could wait and even helped me. Thank you very much for your kindness Melinda. You are appreciated.
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May 2021 by Amber B.
I love this store. They have a little bit of everything. Also love that they frequently have coupons you can use which really help make the price more affordable. The major downfall though is how crowded it can get. I dread going in on the weekend especially with Covid going on. The line can get super long at the checkout. I recently started buying the Sweet Tooth Fairy melting chocolates and baked goods there, it is such an amazing brand! I wish they carried the baking items more consistently though, every time I try something new and discover I love it - I go back to get more and they don't have it anymore.
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February 2021 by Emilee M.
They're always so helpful and stocked very well! I always have a good experience here and they always greet me and ask if I need any help.
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November 2019 by Jacqueline F.
I thought that this store would be great! Much better than Pinole, but that wasn't the case. Like the Pinole store, their yarn section needed work. The difference is that Joann's is lacking in products that they should have on a regular basis. This place has all of the stuff you can want, but it's stuffed in shopping carts and boxes stuffed in the aisles. They also don't have a lot of employees and they were not around to answer my questions. As a result, I spent quite a while meandering around the store to figure out where things are. Of course, by the time I went to find what I wanted, I felt disappointed at the mess. It wouldn't be worth coming here.
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October 2019 by Lita M.
Five people in line and one register open. No attempt to even call for assistance. I think her name was Danelle or Danette. So slow every time. Never have this problem anywhere else!
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July 2019 by Anne L.
Update: Gave up being on hold after 40-minutes. I called back and spoke to Ken, the store manager. While he did apologize, he should have been more responsive in that he would look into the issue. He did ask if I had the part number. After all that, you really think I would purchase that item. Stores are going out of business because online ordering is so much easier than dealing with uncaring staff and ridiculously long lines just to check out. Something to think about. I normally have no issues with this store. I called to see if they had a clearance item in stock before going into the store, as it wouldn't allow me to order online and then do store pick up. The first person who answered the phone, kept repeating what I said to someone else and I could hear a person in the background responding. It was very generic (yes, they carried the brand). When I clarified I was looking for a specific item, they said they'd have to look. A few minutes later, another woman (sounded older) answered the phone. She said she would have to go look for the item. Well, as I write this, I've been on hold for over 30 minutes. I'm just curious as to if/when they realize someone is STILL waiting. Customer service would dictate you pick up the phone and let the customer know you are still looking or you are having difficulty locating the item. Can no one else in the store see the line is on hold and might want to find out if that person is in need of assistance? Very poor customer service and obviously customer service needs a bit of retraining, imo. #stilonhold
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July 2019 by Pamela S.
I came here today to find an item for an art project. I couldn't locate my product and couldn't find someone on the floor to help me. Went to the register to ask and they said they didn't know where the item was and I should look it up online on my phone to see the location. What? I'm a customer and not an employee. Since the employee was not helpful and I had to find it myself, maybe I should get part of her salary. Michael's used to be my go to store but not anymore, especially when there are better options in town.
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July 2019 by Roni-Jo P.
A very very rude cashier named Diane, was of absolutely no help. I walked around the entire store twice looking for someone to help me locate an item. When I asked the cashier for help, she complained instead. This store seems organized, but that particular employee needs to work on her attitude and learn a thing or two about customer service. Other customers in line even noticed how rude she was.
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May 2019 by Liz O.
Let me start by stating that Michael's is my go-to place for a lot of my craft supplies. Now to my comment for today. A really nice young lady tried her best to help me but did not know the answer to my question. She contacted the store manager via that little walk-in-talkie thing they wear. She tried her best to communicate with the manager...who just told her to tell me to order online. But...and she told her manager this...I had already tried and was unable to order the amount of supplies I needed. The manager wouldn't even come to the front of the store to speak with me. Just told her to get my contact info for later. Seriously!???? The store was dead. When they called me to the register, I was the only one in line! And the manager couldn't even speak with me? I left. I will look elsewhere for what I need.
