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February 2024 by Mike A.
I requested to pickup a check from here in order to purchase a vehicle and it went smoothly as expected. Their receptionist was friendly and welcoming. The Teller that assisted me was quick and thorough but was able to get me through in less than 10 minutes. The service overall from the staff was excellent. I do wish that they have a location much closer to Sacramento.
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February 2024 by Margaret W.
Great place for all your banking needs. Staff is friendly and knowledgeable. Go check them out.
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February 2024 by Ni Shaw
I came in this past week I asked to speak to a banker regarding a deposit. The man who greeted me denied My request and had me go talk to a teller. The teller takes my check to the manager, who gave it to another manager, who literally told me in front of everybody else that was in line, This check is not gonna clear because of the formatting. They didn’t process it they didn’t call to verify the funds. Nothing literally embarrassed me in front of everybody as if I was committing fraud or my check was bad. This was the most terrible /embarrassing banking experience I’ve ever experience and me and my three children are members and we’re going to be no longer members moving forward.
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January 2024 by Ledell Haines
Lashawn did an excellent job with customer service. Was a huge help to my concerns.
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January 2024 by Aaron P
Came in person for teller services. Can’t speak for over the phone service.I agree with others, this place is stretched thin regarding their staffing level and size of the branch. It’s the only NFCU within a 50 mile radius while serving several densely populated cities in the local area.We can’t control the NFCU staffing levels, the size of the branch, or how many customers come in for banking services. But if you are patient and willing to show a little grace to the employees, they are very receptive.Have a happy new year everybody!
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January 2024 by Aaron Price
Denied and blocked went in person got approved 2 days later they said I made a fraudulent membership I’m 21 black man you know the news on navy this is pure racism in 2023 do not use them
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December 2023 by Warren C.
We were looking for a car loan. I was pre approved on line in mere minutes. I went to the local branch office to pick up the cashiers check which I took to the dealership. The whole process was very straightforward and took no time at all.
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December 2023 by carv erwd
BELIEVE THE OTHER BAD / DISORGANIZED REVIEWERS!!!!!!!!!!!!!!!!!!!They "magically" had phone issues and couldn't hear me, (even though my next phone call lasted more than an hour without issue, not to NFCU). They asked if I could use chat (which was disabled), or drive to the closest branch (more than an hour away). So, I can't call them, I can't chat with them, So my only options are to drive in?Ok, but I've been waiting more than an hour, with no sense of urgency on their part, nor any "privacy" (all interactions are in the public space without walls or dividers ( with nearly 20 people standing in this same area). And one employee doing absolutely nothing besides typing or reading on her pc for more than an hour. The line is now out the door.
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November 2023 by Omar Z
have had the absolute worst experiences with this bank, I am waiting for a check to clear which my aunt had sent me for my birthday and then I'll be closing my accounts with them.I'm too exhausted from dealing with them the last few days and over the weekend over them clearing this check which has been perfectly okay from the beginning that I can't go into all the details all themessed up things they've done. Yesterday a so-called specialist even read to me what the legal ramifications would be if I were trying to defraud the bank by putting this check in my account. Long story short they finally decided when there were no more options for them to deny it, that they would hold the check for the maximum of five business days before releasing the funds to meI'm hoping my review of them here doesn't add time to that, it wouldn't surprise me, but at this point I don't care I'd rather get it off my chest and let other people know not to deposit their money here.it bin 5 days and i call they said 5 more days that's not good thats the last time im done
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October 2023 by Percy D.
Waiting on longest line in my life 11:30 Friday morning. Make it easier credit Union or ur gonna lose me!
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October 2023 by Joaquin M.
Service was quick and friendly. Clean bank. Wish this wasn't the only branch in the Bay Area.
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October 2023 by Ryan H
Nothing personal to this particular branch but Navy Federal Credit Union is not somewhere our military members and veterans should do business with. Their offer was worse than other credit unions not affiliated with the military, and was disrespectful to be quite honest.
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September 2023 by Marse B.
Never had better service at any privately owned and operated bank. I love everything about the Navy Federal Credit Union! They have an especially robust fraud prevention program in place that really jumps into gear when an probable fraudulent transaction has occurred. Every thing they do is well thought out and executed.
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September 2023 by PJ Hafner
I have had the absolute worst experiences with this bank, I am waiting for a check to clear which my aunt had sent me for my birthday and then I'll be closing my accounts with them.I'm too exhausted from dealing with them the last few days and over the weekend over them clearing this check which has been perfectly okay from the beginning that I can't go into all the details all themessed up things they've done. Yesterday a so-called specialist even read to me what the legal ramifications would be if I were trying to defraud the bank by putting this check in my account. Long story short they finally decided when there were no more options for them to deny it, that they would hold the check for the maximum of five business days before releasing the funds to meI'm hoping my review of them here doesn't add time to that, it wouldn't surprise me, but at this point I don't care I'd rather get it off my chest and let other people know not to deposit their money here.
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September 2023 by Jake Sevy
Really disappointed in this credit union. I waste 5 hr of my day. Getting an auto loan and just get door shut in my face by some lady saying there closed. Granted I drove a 100 miles to get there and made it at 1:58 and doors were locked. Even though I got approved for loan. I didn't get the car I wanted because some lady locked the door earlier. Fortunately I will take my business elsewhere.
