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November 2023 by jim guida
Great store with friendly sales staff.
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September 2023 by Kelly C.
AT 10:00am the worst customer service, no personally no greeting NOT EVEN A GOOD MORNING to start the day in this atmosphere as a business owner not good for New Balance your better ordering online.
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August 2023 by Michael Timman
Very hostile environment. Associates were all grumpy. Lady manager is very rude and treats customer like they were thieves! Not coming back to this store again!
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August 2023 by Michelle G.
I've bought shoes here a few months ago ago, and the ladies are really helpful in helping me order it through their system and shipped to Home since the specific shoe color wasn't available at store. They also had really good deals and have the newer styles. Good service good prices highly recommend if you'd like a new balance.
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June 2023 by Norman Baltodano Jr.
Good prices on an excellent product. Very impressed with our customer service person . Friendly and professional service.
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May 2023 by alexander lepley
I love the new balance store in the vacaville outlets. It's located right next to the north face outlet and almost always has a buy on get one 50% off special. The shoe options are amazing and the employees are always helpful and courteous
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February 2023 by J. Abdul-Qahhar
Wide variety of styles and colors. Very good customer service and sizes available in a 4e
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February 2023 by David M.
It's an outlet for shoes no doubt. Unlike other shoe purveyors in the outlets it's not much for markdowns. If New Balance is your jam the offerings are plentiful. Hard to find other options that have this level of selection.
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February 2023 by Mason E.
Four stars for Audrey. I went to this store and had no intention of buying anything. Audrey helped me and I bought 6 pairs of shoes!!! The shoes are amazing, but AUDREY is the most amazing!!! She is the epitome of customer service- so helpful and sweet. I don't know what you pay this lady, but whatever it is, it's not enough!!! Give this girl a raise! Audrey is the best salesperson you have!!!
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December 2022 by Mark O.
Very positive experience buying exercise walking shoes. Both staff members that helped us were knowledgeable and friendly. They gave us several different options and explained the pros and cons of each shoe. They had a good selection and had no trouble finding my big size 13! They even had 1/2 sizes. I sometimes laugh at factory outlet prices that are not really any better, but I got $100 shoes for $60, which was very reasonable. I didn't expect much help from staff at a factory outlet but came away impressed.
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November 2022 by Jordan Alvarez
New Balance is super slept on. They have some very good quality stuff for way cheaper prices.
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November 2022 by Ron Ray
Denise was wonderful at the front counter!
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October 2022 by Zen A.
Bad customer experience. No apology after making a mistake regarding the price of the purchase (I was over charged). The staff, Dennise looked very annoyed when I inquired about the wrong charge. I had to go back twice for them to correct it. Very disappointed, I doubt I will go back to purchase at this store.
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October 2022 by Paul Casavant
Good store! Great selection of shoes. Good price especially when on sale.
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September 2022 by Faith M.
I came in to purchase a pair of shoes and Audrey was so so helpful. She convinced me that I needed to buy 2 pairs! The store is so well ran. I'm so impressed
