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April 2024 by Janine Blythe
They are rude. Never greeted when I walked in. They only accept clothes that are in a “cardboard box or reusable bag?” The larger lady with glasses who appears to be the manager does not display any leadership skills. Her negative demeanor and attitude rubs off on her employees and creates an uncomfortable atmosphere for costumers. Will not be going back.
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November 2023 by Rachel C.
I'm surprised by the reviews. I've always had a good experience here. Both with buying and selling. The owner is very nice and even held an item for me that he hadn't finished buying from the seller but knew I was interested in. I walk in and get greeted by the cashiers. If I have a question they answer it. I mean, what more do people really need from the employees? The clothes are in good condition and much more affordable than buying new. They also have a good selection of books and toys. I would definitely recommend this place. Tip for sellers: make sure to call ahead and have your items in the right containers. No plastic or paper bags. You can find the full list on their website.
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November 2023 by Leon Johnson
I went there to sell clothes all he clothes were clean stain free nice even the 65 dollar Jordan's my daughter wore 4 times they took maybe 4 things.. waste of time. Just a heads up check ur clothes the ones they didn't take alot of the clothes they didn't take had black marks on them when I know they were stain free cause I had washed them prior to going there
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September 2023 by Nora G.
They are really rude... I came in the store and they didn't even acknowledge me when coming in I had to walk to the counter to even be able to ask something.
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September 2023 by Amanda S.
Do. Not. Waste. Your. Time. Here. This is a franchised store so their horrible customer service will never improve. I've been selling my kids clothes here for 13 years. They've continued to go down hill. If they want to randomly cap their selling customers they need to not advertise that they take walk ins with no appointment needed on a big sign on their window. I understand Covid may have given them an influx in customers selling their clothes but there's no reason to be nasty and rude to a customer coming in hours before closing when they have no such policy stated that they cap. This was my second attempt to get to this store the last time they closed (without notice) 2 hours early. Garbage location.
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August 2023 by Oscar A.
This place has incredibly horrible customer service. Went to sell my daughters clothing to hopefully purchase larger clothing in store. The older gentleman begins disrespectful comments "looks like a dirty clothes hamper". It was a clear container w/ lid and folded clothes.
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August 2023 by geanna evans
Complete waste of time don’t even bother. I brought in some baby clothes all sizes 0-3 m or 3m, a bunch of “swaddle me” brand swaddles, baby shoes etc. they let me know before hand that anything 24m or bigger they tend to take more off, okay no biggie , the lady told me that they will look through and take whatever they thing will sell at the store. Told me they’d text me when finished.The first thing I noticed was a mid 30s girl employee with blonde hair standing right at the front of the store. As I’m walking into the store she doesn’t offer to help or even hold a door open for me while i have a car seat on one side of me and bin on the other side of me trying to fit and hold the door for myself. Kind of rude but whatever. So I wait and come back about a hour later because I never received the text from them saying it was done. Out of all the nice clothes I brought I mean I’m really good condition maybe wore once I got way too much clothes for my baby shower. The lady ONLY took what was brand new which was only a few items. On top of that when I went back in nobody greets you it seems like they hate their job. So not only did they only give $15 and didn’t even seem like they bothered to look through my bin only took the brand new stuff on top. Again I had no help not even a door held for me as I struggled to take the bin I spent all day putting together on one hip and my daughter in her care seat on the other. Never again.
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June 2023 by Heather M.
Been coming here for 2-years and I was shocked at all the negative reviews. I've literally never had any problems with rudeness.I sold clothes a couple times but mostly buy and always get great deals. Some of the stuff does seem overpriced but they have coupons and compared to shopping at places like Target, Kohls or Carters...you get more bang for your buck.I especially love finding unique pieces there, my baby is a fashionista!
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June 2023 by Chesiree Azevedo
I had a positive experience my first visit to Once Upon A Child . I called upon my arrival to coordinate a buy sale & trade experience . The two young ladies were professional , kind , and helpful . The store was clean and organized with great quality . I gave some gems and took home some gems .
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April 2023 by Shanna Blankenburg
The staff was very rude. Also you must bring your things in to sell in a bin or box not a plastic bag. I was not aware of that so they would not look at my things. It ended up being a waste of my time. If you want a resale kids store in Vacaville check out The Baby Shop. I’ve always had a great experience there.
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April 2023 by Mimi Devlin
I found excellent prices and excellent brand name clothes for my 9-month-old grandson. The toy selection was a bit limited but that's okay, I really went for the clothes! The ladies behind the counter were extremely helpful and very nice. I will definitely be coming back! My daughter-in-law fell over when she saw how many clothes I bought for $100 she could not believe the quality. I'm sure they are picky about what clothes they buy from the public because they do not put out garbage. The clothes were amazing and I appreciate that.
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April 2023 by Miriam Devlin
I found excellent prices and excellent brand name clothes for my 9-month-old grandson. The toy selection was a bit limited but that's okay, I really went for the clothes! The ladies behind the counter were extremely helpful and very nice. I will definitely be coming back! My daughter-in-law fell over when she saw how many clothes I bought for $100 she could not believe the quality. I'm sure they are picky about what clothes they buy from the public because they do not put out garbage. The clothes were amazing and I appreciate that.
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February 2023 by Valencia Puu
I went in recently to see what I could get for my items, wasn’t aware they don’t take bedding such as blankets for kids and stuffed animals because online it doesn’t say that at all. Waited outside for the store to open, the store manager seen me outside in the cold and didn’t say anything about not being able to take those items until I came inside with my four bins everything was organized, neat and clean. He then only took the one bin, I came back an hour later and they went through everything left the bin I brought a mess and only took some items because they didn’t “need” the rest. $20 wasn’t really worth driving from Vallejo to feel like he wanted to embarrass me in front of the other customers waiting to be helped after me.
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February 2023 by Jennifer Smith
Red FLAG!!! I have been to many OUAC and have never been treated the way I was at this store. Extremely rude staff and I would recommend never going to this location. Asked to look at some items and was treated like I was a nuisance! Refused to help with an item I was hoping to purchase. I wasn’t even selling just shopping! The utterly cold and unhelpful treatment from the staff was incredibly insulting. Stay away! Will be filing a complaint with the company.
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January 2023 by Cristy A.
This store is great, has a huge selection from New Born to boys and girls sizes. Store is very well organized so you can find what you are looking for, and some things you didn't know you needed. I'm a grandma in need of some clothes and toys for my grands when they visit. This was a great find for me. ALL the staff was friendly and helpful
