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February 2024 by Sabrina R.
I always order online and am able to have my item's brought to the car. I have never had a problem getting my items promptly and there are adequate parking spaces allotted for pick-up. Staff is consistently friendly and courteous.
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February 2024 by The Wilkerson Group
Too my kid here to visit and look at the fish. Very nice selection of fish and lots of products to make a great fish tank.
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February 2024 by Michele Conwell
Worst haircut ever, don't take your Doodles there ever......??????
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February 2024 by Patricia Mullins
Petco always has what I'm looking for! Plus my fur baby loves coming with me ?
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January 2024 by Andre Thomas
Good grooming salon here. Very friendly and good to our pup.
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January 2024 by Stacie R.
I went in today with my 5month old and wasn't able to push a cart and her stroller. I asked for help and this lovely lady got a cart and helped me grab the bag of dog food and dog bed I needed and take them to the front. When I was at the register I asked if someone could follow me to the car just so I can throw the items in the trunk but needed someone to push the cart. The same lady came up and asked the cashier if anyone had responded. She said "I'll just help her". She brought it to the car, let me put my baby in the car and she loaded the stuff in the trunk. I thought that was so sweet of her! Thank you for your great customer service :)
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January 2024 by Enrique J.
I would like to give a well deserved compliment to the Star groomers at Petsmart Vacaville. We took our two labradoodles Patrick & Athena for grooming and have to say that they looked stunning. They were groomed by Misty & Janda, very professional and experienced groomers that know their craft. Our dogs look amazing they look like they were in a dog show. We are so pleased that we will continue to trust our dog grooming needs to them. Also the cost was not any different than what we've paid other groomers in the past and with no where near the same results. We received a very friendly and professional service Thank you Misty & Janda!
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December 2023 by Nickto Crypto
Great place to get all your pet supplies from food to toys and they even have a hospital and grooming is excellent my animals are treated like they are their own.
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November 2023 by Martin Stone
Great vets and vet techs at the Banfield located in this store. Excellent variety of foods for all sorts of living creatures - except for humans at the PetSmart proper. Wonderful grooming salon.
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November 2023 by Bree Barnes
This location has the worst customer service I have experienced. They close and lock the doors prior to closing time displayed on the website and door. I have experienced coming to pick up my mobile order and the door is locked prior to 9pm on a Friday. 2 employees walked away when I knocked and stated I had a mobile order. It's Petco for me from now on and I definitely will reach out to the corporate office.
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November 2023 by Eddie Santana
Stopped by the store tonight after driving 40 mins since they were the only ones that had my cats prescription food in stock, and for one I’ve never been asked for my physical prescription card before they can just look up my previous transaction and sale me the food. Well I came to the register and guy at register said I can’t sale you the food without a card or picture, then another associate Savanah comes up after I find the picture with a horrible attitude and said no I can not sale you the food because you might be a scammer, I need the actual card. I asked why she said it’s a new policy that was implemented 2 months ago, I said well a month ago you sold it to me without the card she said well “you shouldn’t have waited until the last minute” then I got upset and got an attitude back. I asked for her district managers name or number she said I don’t have one and you’re just going to have to wait until the morning, again with a sassy horrible attitude. Even her coworker looked at her in all when she told me I should not have waited until last minute to come in. Banfield and Petsmart please be consistent with your policy and procedures and also speak to this person as she clearly doesn’t know how to speak to customers.
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November 2023 by DrillSergeant
Tried to ask for help from one of their employee name “Savannah’ she literally said idgaf. Lmao y’all can do better if y’all hire people who actually need this job. Savannnah 0 star if u could. Your customer service sucks
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November 2023 by A C.
My pets have been long time customers of Pet Smart in Vacaville. The experiences lately have been absolutely awful. They used to provide good service and good customer service and were gentle with the pets. On the last two interactions I witnessed the groomer combing my dogs tail and it hurt him so bad he just cried and yelped until I walked in and put a stop to it and I don't recall the groomers name because they change so much. Yesterday I had my husband drop off our dog and Janda was very unprofessional and she lacks customer service skills, I was very surprised and was overheard saying something derrogatory about my dog . In fact the interaction felt kind of racial and very off putting when you have three people check a dog for no reason. We will not be bringing our dogs back there ever again, we are done here.
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November 2023 by Hedi S.
Stopped by the store tonight after driving 40 mins since they were the only ones that had my cats prescription food in stock, and for one I've never been asked for my physical prescription card before they can just look up my previous transaction and sale me the food. Well I came to the register and guy at register said I can't sale you the food without a card or picture, then another associate Savanah comes up after I find the picture with a horrible attitude and said no I can not sale you the food because you might be a scammer, I need the actual card. I asked why she said it's a new policy that was implemented 2 months ago, I said well a month ago you sold it to me without the card she said well "you shouldn't have waited until the last minute" then I got upset and got an attitude back. I asked for her district managers name or number she said I don't have one and you're just going to have to wait until the morning, again with a sassy horrible attitude. Even her coworker looked at her in all when she told me I should not have waited until last minute to come in. Banfield and Petsmart please be consistent with your policy and procedures and also speak to this person as she clearly doesn't know how to speak to customers.
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October 2023 by tamarra b.
We are new to Solano county and needed a Banfield. They were so welcoming and patient with us. Customer service was amazing and that is why we will be back. Thanks from me and my fur baby
