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August 2023 by CELIA VM
Love coming here.Sometimes I find great deals. Always good quality!!!
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June 2023 by Keerti Shukla
Some items look okay but the staff was incredibly unhelpful and rude
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April 2023 by Lornalynn Blas
A little bit too expensive for their lamps, furniture's, bed shams, sheets, and pillow cases, tables and stool chairs.
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April 2023 by Shawn Meyer
Quick and easy furniture pick up with nice selection.
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January 2023 by Tamara Shelton
This store is such a treat. I love the pursuit of a good deal on high end merchandise. Very helpful and friendly staff.
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December 2022 by Peter T.
The worker Carolina was pretty rude and I feel as if I was being discriminated agaijay especially being a person of Color.....I wouldnt go here again ever
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December 2022 by kaiserap
I just drove from the outlet home to outside Sacramento only to discover the 2 Stone Harbor Euro shams and 2 Danbury King shams are not what they were labeled to be. I got 1 king and 1 euro of each so now I don't have a matching pair of anything!!! I tried to call the store but there is no option to leave a message, nor did they answer. Not that it would do any good because they don't refund. I get that it's an outlet but teach your sales people the difference between euro and king! I am a devoted Serena and Lily bed linen hoarder, but no more. I found matches on Mercari for these but I won't go there ever again.
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November 2022 by julie k.
It's very hit or miss at this store. Sometimes I find great deals, other times, not so much. I get it - that's how it is at outlet stores.I feel the staff could be more helpful - for example; I wanted to buy some pajamas and there are signs all over the store saying not to open packages, so I ask one of the staff if they would open one of the pajama packages - I'm trying to decide between a size small or extra small. She proceeds to grab a size large and open it. I just kind of stare at her - thinking how is this possibly supposed to help me, so I tell her I'm trying to decide between a S or XS and looking at a size large doesn't really help. She then points out that she wears a medium in the pajamas. Oh - and another employee she names - like I know their names - wears a small. It was bizarre. I asked if she would open a size small and she says she's not allowed to. What The Heck - it was so weird. I left without buying anything.
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November 2022 by Tanya G.
I bought a pair of euro shams and a pair of king shams, both different styles. I get home an hour and a half later to discover they were mislabeled so now I have 2 euro shams that don't match and 2 king shams that don't match. No one ever answers the phone and no option to leave a voicemail to tell them to learn the difference between king and euro! They don't take returns. Luckily I found matches on Mercari. I am a Serena and Lily linen hoarder, but won't be back to this outlet ever again! Lots of broken chandeliers and damaged furniture that aren't that discounted. Try harder! I only left 1 star because I had to.
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August 2022 by Mikayla B.
No one ever answers the phone, it literally just sends you to voicemail. Why even have special hours?
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May 2022 by Mary D.
The store is well organized. The day I was there, they had a little bit of everything, but little of what I was looking for that day. However, it was still fun to look! The staff was very friendly and helpful. I wanted a specific rug and they told me they seldom get that style in store. They showed me what they had in the size I wanted. I did buy a beautiful quilt and shams. I would go again.
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April 2022 by Diego Miralles
Buyers beware! This is the first store review I’ve ever written but this is important. Don’t let this happen to you.Let’s start with the general quality of their furniture. Although you may find some good deals on linens and pillows, the furniture is hit and miss. Definitely hype, definitely overrated. There designs are NOT timeless.But most importantly, my girlfriend had one of the worst shopping experiences of her life at the Vacaville store. Staff is generally rude but the manager in particular, Meredith, has shown that there are some very dark individuals in this society and after many months of trying to communicate with upper management, the Serena Lily corporate seems OK with it. Just read the reviews! If you read past reviews on yelp, you will see this is clearly a pattern over the last two years at the Vacaville store. My GF went in to buy 4 chairs she had been looking for over the months preceding. The manager, Meredith, yelled at her from across the store and came over to aggressively yank the chairs away and gave them to a reseller!! To add insult to injury, Meredith proceeded to shame her for “hoarding”!! Meredith, who is known to do back-room deals with resellers in front of normal customers like my GF, (see previous yelp reviews) was not only rude and aggressive, she went so far as to kick my GF out of the store and then proceeded to exaggerate what happened to management to cover her repeatedly bad behavior.After months of attempting to communicate with corporate, she felt entirely dismissed and they did not bother to listen to testimony from witnesses who saw the whole thing. Even though they eventually allowed her back in the store, they backed up all the lies Meredith had told them that she had hoarded 20 chairs that morning and was rude to customers. In all the years that I have known my girlfriend, she has never been rude to anyone.This is toxic and disgusting behavior for an outlet and more importantly at a corporate level and I can’t believe they allow it. She has sworn never to shop there ever again. Read the reviews, you’ll see this is a pattern, so I’ll say it once again, BUYER BEWARE!!
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April 2022 by Annie Burger
Stopped in last Saturday for the first time. Inventory seemed to be very low but there were a lot of dining chairs, stools, and rugs available. Linens were picked over and the lighting section was very limited and things didn't look like they were in great shape.Dining chairs were around $200-300 each, a few dressers for $2,000, and larger chandeliers for $1,000. So.. things are discounted, but not super dramatically.
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April 2022 by Angie C
They only acknowledge white people here. I guess they assume if you’re POC. You don’t have money spend. Lol
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March 2022 by Freddy K.
Love shopping here. Purchased great outdoor furniture at a fraction of retail. Phil was super helpful and friendly! The quality of Serena & Lily pieces is great, and the furniture is well made. Will definitely come back.
