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November 2023 by Michael J.
Visited the store yesterday, Sunday. The staff were very helpful. My wife has small feet and therefore they were out of her size in the models she wanted. The staff searched the store for inventory and then online. They were able to order a couple pairs of shoes for her and we should get them shipped to us in a week or so. Value was reasonable with 50% off the second pair and she signed up for their membership, saving a bit more.
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October 2023 by Dustin Freeman (DjBasha)
Let me start with how I love their footwear. I have been primarily wearing them since about 2010. However, after my experience here, I will no longer support the brand.!!AVOID THIS STORE AND GO SOMEWHERE ELSE!! THE RUDEST STAFF I HAVE EVER SEEN!!I have tried to give them business on more than one occasion over the past year. Not once have I left making a purchase because I gave up minutes after walking in due to how incredibly rude the staff here is. You ask them a question, and they outwardly show their annoyance with having to do their job. I ask a question about the difference of two styles of shoes and get a response of "one has a special heel while the other has memory foam." That part was self-explanatory given their names. Last I checked, the goal of a clothing retail associate is to get customers to make purchases and leave them wanting to return for repeat business. In many clothing retail stores, there are individual sales goals each day that are used to gauge the associate's performance and I a quantifiable statistic in performance reviews. So why is it that the staff here seems to want you to leave as fast as possible? My wife even asked a question about a shoe that they carried but appeared to be out of. The employee made an audible sound of annoyance and just said that was all there was. My wife asked a simple question as to when they might be back in stock or if it was being discontinued. The employee just replied that we don't have them, so I don't know what to tell you and walked off. Now, I have over a decade of clothing retail experience with management level duties and can say that this is not how any retail store should be operating. I can't speak for here but about every retailer will have the ability to either check local store for stock or order it online for you to ensure that you don't walk out and never make a purchase.As of this point, I am tired of dealing with Sketchers' poorly trained and rude staff. I will no longer be shopping here or at any Sketchers location going forward. I will go back to buying premium brands like Jordan's. I am done with a company that can't seem to get their own stores properly staffed with quality employees who can take pride in what they do and offer expert customer service. Again, it wouldn't be such a big issue if this were an isolated incident, but when it is the whole staff blowing you off, it is clear that there needs to be a complete change of staff starting with upper management.
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September 2023 by Deborah A.
So overpriced. It's just a Payless shoe source with overpriced shoes. I paid $100 for som tennis shoes that were black and basic.
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July 2023 by Patti Tweedy
They are all so nice. I love Skechers shoes.
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June 2023 by Rosie Maniscalco
Never been to an Outlet store before. A little overwhelmed by all the shoes, but very clean easy access to the shoes and friendly stuff. Great prices.
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June 2023 by Miel Hernandez
I don't understand why skechers have a promotion buy one and get the second half price..so I got 2 pairs of shoes and the cashier told me "oh no this kind of shoes don't qualify for a discount ? " I asked why not?..he said because there are the same brand name"? so then why u dont put a sign to specific that..this is the second time the cashier doesn't want to give me the discount about the promotion the other time the cashier said because the shoes has the same price..bad experience there at vacaville?
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June 2023 by tony provine
Store is very well organized and staff are knowledgeable and extremely helpful. Such a positive experience.
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June 2023 by Ignacio Garcia
Nice place lots of merchandise except nobody working the floor to help customers
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April 2023 by Michael Ruedas
They have a deal buy 1 pair of shoes and get the second pair half off told Bill $92
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April 2023 by Bub Gibbins
I can't give more than two stars so far because I haven't even been able to get into the store yet. They were supposed to open at 10am but are late opening. I've been sitting in the parking lot for 25 min waiting.
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April 2023 by Beth Jackson
I love the store, but the selection for wide sizes is very, very, very limited. Especially in the cute shoes.
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March 2023 by Jerry Hutcheson
I shopped today for slip on shoes. A wonderful clerk saw me having difficulty standing. She seated me and began to present shoes for me to choose. Today was a wonderful sale and I benefited delightfully.
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March 2023 by James Ellis
Literally just came to buy a pair of work shoes, sign says open at 10am. Doors locked at 10:01 and waited. Here it's 10:10am doors locked still, tried calling store no one answering the phone.
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February 2023 by Rod T.
I got a really good pair of shoes and would have taken advantage of a second pair at half price, but I was in a hurry. I took a star off because the selection of shoes that are not wide or "relaxed" is limited.
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January 2023 by Rod Tayler
I got a really good pair of shoes and would have taken advantage of a second pair at half price, but I was in a hurry. I took a star off because the selection of shoes that are not wide or "relaxed" is limited.
