-
June 2023 by Roxio Durant
Bad service in Quest Diagnostic. If you don't have appointment you wait more than three hours omg bad, bad
-
November 2022 by Rob Hedges
I have been using the location since summer 2015 mostly to my satisfaction. The two minor complaints I have is (1)the fact that they cannot seem to hold young female pediatric doctors very long before they leave for a competing health system (maybe better pay elsewhere?) and (2)as a Blue Shield member, Sutter Health does not check for you if something is covered by Blue Shield in advance, they leave that up to the Blue Shield member exclusively to research and bill you aggressively. If you get the insurance medical billing codes and take the time to understand the Blue Shield benefits before getting on-site medical care, you may get the service and billing you expect. Unfortunately you really have to watch what you say with the doctor or authorized medical staff, anything mildly outside of whatever subjects they cover in the agreement, they will bill you for. For myself personally I've had generally good experiences on actual medical care all that time up through this review on all topics from blood pressure, to recommended preventative maintenance and Dr. Bondoc who works there seems very accurate and timely who is my current doctor. The customer service seems also good and most of the staff is helpful if you are nice to them. NOTE, I am a former Kaiser Permanente multi-year customer who had some imperfect experiences and I have been more satisfied with Sutter/Blue Shield PPO system over the years versus Kaiser-Permanente as an HMO.
-
September 2022 by Chelsea Mathis
If negative stars were possible I would give them. Complete and total incompetence all the way stood for something as basic as birth control, I don't want to see how they could screw up something more serious. So be looking for a new Healthcare provider as soon as possible.
-
April 2022 by Tyrone D
Doctors constantly leaving, so you cannot establish care with ANYONE. Those that do stay for the most part are mediocre. Sad to see. Go to Davis or Sacto if you need a specialist. Even Stanford...worth the drive.
-
December 2021 by Ryan Pizante
Number one, just Google Sutter Health, and you’ll see that they’ve been ordered to pay $90M to settle Medicaire fraud lawsuit/allegation, and in 2019 settled for $575M for a separate lawsuit/allegation - I’ll let you read the reasons behind that one. All of that aside, the care I have received here is nothing short of illogical. Even reaching out to the “patient advocate” or whatever the official title is, was a joke. I was basically told to stop talking because the person I was talking with, “was the only one taking calls”. It had been about 8 mins or so of conversation and as we all know, medical issues and complaints can be very complex. I wish I could have my insurance company take Sutter off of their vendor list and the individual doctors could practice independently. I rarely encounter the level of incompetence that I have encountered when dealing with Sutter from top bottom.
-
October 2021 by Chelsea Dunnington
If negative stars were possible I would give them. Complete and total incompetence all the way stood for something as basic as birth control, I don't want to see how they could screw up something more serious. So be looking for a new Healthcare provider as soon as possible.
-
September 2021 by Martin Peralta
Horrible management of the building, every department has their own guidelines, COVID restrictions are extremely ridiculous, can’t even be present for certain things as a visitor even if you’re fully vaccinated with proof.
-
May 2021 by Paula C
They were speedy today
-
November 2020 by Nut Tree
I BEG YOU PLEASE DO NOT EVEN CONSIDER TO BE UNDER THE CARE OF ANY OF THE DOCTORS OF THIS FACILITY.HERE ARE THE WORDS I CAN DESCRIBE ABOUT THIS FACILITY:* EXTREMELY IMPERSONALYOU WILL NEVER FIND ANYONE THAT YOU GET IN CONTACT WITH SHOWING ANY KIND OF INTEREST IN HELPING YOUSURE THEY ARE LIVE REP WHO ANSWER YOUR CALL AND CAN'T WAIT TO GET RID OF YOU AGAIN, BY KEEP ASKING "IS THERE ANYTHING ELSE I CAN HELP YOU WITH"YES YOU GOT THE APP- BUT MESSAGES WILL NOT BE RETURNED MAYBE AFTER A WEEK OR MORE.ITS SUCH A USELESS APPOTHER THAN YOU HAVE ALL YOUR RECORDS ON YOUR HANDS.* EXTREMELY UNPROFESSIONALI KNOW I'M NOT THE ONLY ONE WHO HAS TO KEEP ASKING KEEP SENDING MESSAGES KEEP CALLING PHARMACY TO CHECK THE STATUS OF YOUR REFILL REQUESTSTHE NUMBER PROVIDED IS NOT FOR YOU TO BE ABLE TO REACH THE DOCTORS OFFICE- ITS JUST ANSWERING SERVICE WHO'S ONLY JOB IS TO ONLY SEND MESSAGES TO STAFFSO MESSAGES ON THE APP OR THROUGH WEBSITE - EVEN WHEN YOU MENTIONED "HIGH PRIORITY" WOULD BE TREATED THE SAME WAY.YOU WILL HAVE TO DO A LOT OF EFFORTS- KEEP CALLING - KEEP PUSHING-* EXTREMELY NEGLIGENT FOR YOUR CARE OR RX MEDSWHEN ALL OF THOSE EFFORTS HAS BEEN DONE AND NO ACTION HAS BEEN TAKEN BY SUTTER OR DOC OR ANYONE- THEN YOU ARE BEING NEGLECTED. YOUR RX IS BEING NEGLECTED.YOUR CARE IS BEING NEGLECTED.I have all the proof. Contact me if you have any doubt about this review.If you have come to this point - I'm glad that you actually did read my review- which only purpose is to help anyone who needs help or doctor.IF YOU'RE MILITARY FAM JUST STATIONED AT TRAVIS- GO FIND OTHER FACILITY.I AM DEAD SERIOUS.YOU'VE BEEN THROUGH A LOT.YOU DO NOT NEED ADDITIONAL STRESS FROM SUTTER.
-
October 2020 by Christine D.
I'm not going to post my entire story. Just GO SOMEWHERE ELSE. These people blatantly ignore you and thwart all efforts to communicate when you have medical issues.
-
December 2019 by AM A.
Multiple cancelled appointments, each new one made with apologies and assurances that this time would be different. They even made me drive to multiple locations but not once did I get to see a doctor. If you can't fit someone in, they should be honest about it.
-
December 2019 by John W.
This is for the Lab only.... quest was a half hour wait, was promised by Janice and Liz I'd be out in 10 minutes, 7 minutes later I was headed to my truck. Very friendly and outgoing young ladies, excellent job sticking me (I barely felt it) and very professional. I will never go to quest again.
-
September 2019 by L E.
Sutter schedules abut 15 minutes for follow up visits. The PCP doctors are rushed and overworked. If you have typical issues that they are familiar with and if you heal in a way that follows their protocols, they may be able to help you. The pcp's don't do much treating and are likely to refer you to a Sutter specialist in the process. But if your health issues are not text book, you question their care, or you just don't start getting better fast enough for them; they will throw their hands up in the air and/or suggest antidepressants or psychiatric care. You will be forced to go outside Sutter to find someone who can properly diagnose and treat you. In my case, going outside Sutter has essentially saved my life.
-
May 2019 by Ron H.
If I could give 0 stars I would. I scheduled an annual physical with my regular doctor which is supposed to be no charge under my healthcare plan. At the end of my visit, the doctor decided to review my current medications and then suggested I try Aleve I stead of regular Motrin. I agreed and he sent in a perscription. I later relieved a bill for over $200. The reason given was...I discussed items unrelated to my general physical!!! Are you kidding me?!? I didn't even bring it up, my doctor did! I disputed the charge and the result was a call from the "customer service" department stating Sutter was with it's rights under federal law to charge me and refused to reverse the charge. Sutter, in my experience us just as good as North Bay (North Bay actually offers more specialists locally) but I was never treated like mearly a source of income by North Bay. I will be changing back if this goes the distance. Very disappointed.
-
February 2019 by Joe Q.
Fast check in. We were here early and they took us. Everyone was very polite and helpful. Front deskpeople are fun and comedic.
