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February 2024 by Blu M.
John/Andy, Tiffany, you guys are disgusting. My mom was left crying for an hour because of how you all treated her. You treated her as if she wasn't human. The way you both treated my mom is both disgusting and absolutely unacceptable. This "John/Andy" was the rudest of them, actually appalling. He made up information about the U-Haul contract, was demeaning to my mother, and lied about his identity. Tiffany was rude but came around at the end. My mom wanted to extend the time she had the truck so she calls this location, to which Tiffany was of no help. The way she responded was unprofessional, rude, targeted, and she had a horrible attitude. My mom took the truck to the landfill and got backed up due to traffic there. She returned the car less than an hour late. And the treatment she got for this was awful. John/Andy made up rules about my mom having to take the truck to a car wash??? That info is nowhere in the contract whatsoever, and he points to the back of the truck saying that's where it said it. The sign said to sweep the back, which my mom did. He then goes to essentially scold my mom for how she treated the truck, and was upset that he had to take photos due to our original disputes for damage. If he's so miserable with his job he simply should not be working it. They both also scolded my mom for leaving a couple things on their service desk because she had to take photos of the truck. It's shocking that they normalize being this rude to a CUSTOMER. My mom was charged for a whole days rental and insurance for being back less than an hour late. She returned before they even closed. My mom doesn't care about being charged for anything, she can afford it easily. It's the fact that these workers were unhelpful and rude for nothing. The previous people that worked here were incredible and did a fantastic job. They were understanding and actually did well, unlike John/Andy and Tiffany. It's disappointing to see this place go down hill because of these horrible people. It's even worse that people as evil as this are essentially in charge of other peoples belonging. They're untrustworthy and sketchy, please go to the East Monte Vista location if you need to use U-Haul, not this crappy spot.
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November 2023 by Carla Cristina S. Engalla
Caution: no after hours drop off, office said not safe neighborhood to leave car after dark, this is unlike any other U-Haul location, ended up canceling at pick up when I found out these restrictions,
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July 2023 by Ryan Micklon
These people are constantly coming to my wife about everything little and will never mind there own business I have a disability and I have to eat every couple hours and they lock us out for it they have no right putting up a sign that says closes at 9pm when really if your not out by 830 they make you feel unimportant and lock out and change the times your allowed in and put you on restrictions so what do they have nothimg better to do then pestery wife while we are bothering nobody but them
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August 2022 by Dick Y.
This place is a joke made me wait over 30 minutes to upload an id....... Take a copy of the license and call it a day.
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August 2021 by C E.
The people that work there are super nice and doing all they can. When it gets busy they are simply overwhelmed and it can take longer than I'd like but not their fault. Truck was clean, process was easy enough.
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June 2021 by I Laughter
Had what I needed. Nice and professional staff.
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June 2020 by Shalia Schroeder
I reserved a uhaul 30 [redacted] days prior to my needs. They called me hours before my pick up, 28 days past my 30 days notice, to tell me they failed to secure the reservation I made. Wow. Thanks a lot guys.
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August 2019 by Derek Sanford
Awful Experience.
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May 2019 by Stac W.
My sister and I needed a 10' cargo truck for a nearly 600 mile one way trip from Northern California to Southern California this past week. We were both pretty stressed out and made reservation last minute, and I have to say, of all my years of renting and life experience (50+) both my sister and I are thankful that we had the privilege of renting from this location on that day. Eddie showed us the vehicle he spent all day cleaning, and made himself available to answer all the questions we had. He and his wife, Brie, are a TOP TEAM, and they helped us in more ways than I will elaborate now. They were pleasant, cheerful, and generally helpful down to the gas tips. I absolutely recommend them and this location whole heartedly. They truly are an asset to u-Haul company.
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June 2017 by Sara Javid
It is a small one most of the time they don't have the trucks you need but they can look other branches and book it for you
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January 2017 by Shawna Brown
Polite worker but after listening to the complaint from one of the other customers & not seeing a resolution, I knew my issue would not get resolved. The wrong card was charged & was told I could take care of it when I dropped off the uhaul. They said there is nothing they can do & was told to go to another site & call the general manager or speak to the manager at this new site. Just seemed like it was a polite "oh well" attitude, instead of trying to help the customers.
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November 2016 by Aaron P.
I don't recall the woman's name who manages this location with her husband but I found her to be professional and straight forward. I came to pick up my u-haul early on Saturday morning and while I was filling out the paperwork, her husband had pulled up the truck and had the heater running so that by the time I was ready to go the truck was all set. They were courteous and professional. Overall great experience.
