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August 2022 by Gem D.
Alex and Andrey are amazing! Prompt, professional, friendly, competent. Enthusiastic and smiling to the end. Call them and you will be smiling at the end too. Great job!
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May 2022 by Chris T.
Great staff and clean location, Highly recommend to store at, saved us time with moving boxes available and long hours of access to finish moving in.
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November 2021 by Krissy M.
The manager helped us every time we were here. She was fantastic and very helpful. The storage areas were the average storage garages. Multiple sizes to choose from. This place is indoor, temperature controlled, secure with cameras, and gated. I also found the place to be very clean. They seem to be full often and glad we planned accordingly. Would definitely use again for any storage needs and we highly recommend them.
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July 2021 by Ed H.
Over too many years and too many poor experiences we have given up renting from this facility. Absent managers, inexperienced and uncaring staff. Changes made to our reservations without our consent or even a courtesy notice. If I could give a zero star rating, I would. Our vacation is once again marred by Vacaville U-Haul and their terrible customer service.
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June 2021 by Brian M.
Clean climate controlled facility thats almost always full. They took good care of us twice now during our moves. Just be aware of the access hours on your unit. Huge elevator and would use again. Smooth transactions u can pay rent online. Staff is cool
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August 2020 by Corey B.
Came her to buy a 4way pin tester before I went to pick up my trailer. I immediately went out to my truck to test and was confused as to why it wasn't working. The lady at the desk could see me through the glass and came out to remind me that the lights only work when the vehicle is on. We all have our moments but this person was very nice and even stayed out to test it while I flipped my blinkers!
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July 2020 by Elizabeth D.
Staff is rude and and had a tantrum when I would not sign the contract without seeing it. Price is NOT as advertised. Management refuses to correct issue with unit. From day one - the door on the unit is damaged and they refuse to fix it and expect me to pay to have my belongings moved to a different unit. I am VERY disappointed. I do NOT recommend this business in any way.
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June 2020 by Mabel M.
Yelp should factor in more recent reviews towards the average rating because this place deserves more stars. Set up was done online. No miscommunication via phone, text, or email. Moves are always stressful but this place was smooth sailing in and out the truck wasn't beat up or had breaks sounding and feeling like they were going to give up on you. Power steering was working too!! You'd think someone wouldn't have to mention that but I recently drove a 26' truck and had to drive down a steep grade road and I thought I was going to be a goner and my sisters would be mad at my funeral for damaging all there stuff in a fiery crash. Anyways, that was different trip and the 15' truck we used from here was more like a dream and not a nightmare. I believe the check out clerk's name was Lori? I'm not sure and I'm sorry if I got that wrong. Credit is due for the great customer service! Thanks again for helping facilitate this smooth move!!
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August 2019 by Joan G.
Made a reservation to pick a truck up at 9am and they had me waiting for more than an hour. Don't waste your time at this place. Customer service was awful.
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May 2019 by Jon R.
Shaun Saves the day! Without going into the details, what could have been a 1 star review, is getting 5 instead. All because of an employee, Shaun D. A scheduling error (made by a different employee) caused me to not get my rental on time. This delay caused further setbacks as my day progressed. Seeing how frusterated I was when I returned, Shaun took it upon himself to help make things right. He took ownership of the mistake (even though it was not his fault) and worked with me to make sure things were ok when I left. Thanks again for your great customer service! It did not go unnoticed.
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August 2018 by Kim S.
Worst customer service ever. There system was not working, but for some reason was taking that out on us. It took over 20 minutes for a simple credit card transaction. Not once did Jerome apologize for the delay or inconvenience. He also added $14 for insurance protection even though we said we didn't want it, then still wouldn't take it off of our charge. He was a total jerk to me and my boyfriend and we will absolutely never come here again.
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March 2018 by Christian Jones
Helped me even just minutes before closing! Thanks!
