U-Haul Moving & Storage of Vacaville offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, self-storage, portable U-Box containers, hitch installations, moving and shipping boxes, propane, and online reservations. Customers appreciate the availability of these services, making both local and long-distance moves easier. However, some reviews highlight concerns about vehicle maintenance. One customer noted that the rented van's fuel gauge was inaccurate, with the vehicle arriving below empty despite being told it had a 3/16 tank, leading to an unexpected gas purchase. Tire pressures also varied significantly, suggesting a lack of proper vehicle care before rentals. On the positive side, the staff, especially Manny and Anthony, receive high praise for their excellent customer service. Manny's team was described as incredible, patient, and accommodating, especially during a large move from Vacaville to Louisiana. They provided a clean, newer truck, and went above and beyond to make the process less stressful, even assisting with last-minute changes and ensuring the vehicle was ready for a long drive. Anthony was also singled out for being friendly, efficient, and helpful, particularly with propane filling. Overall, U-Haul of Vacaville is known for its helpful staff and comprehensive moving services, though some customers feel vehicle maintenance could be improved to ensure a smoother rental experience.
Ryan and Elijah provided great customer service today. Our check out was fast and easy. They were super friendly and extremely helpful.
April 2024
Manny and team have the best customer service here I mean that! Often times for my small business I need U-Haul I only go to this location!!
February 2024
made the reservation and they changed locations a couple of days prior to the reservation. showed up to the Vacaville office and they couldn't find the keys for the truck, it took a little longer than it should have, but counter guy was really friendly.
