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February 2024 by Christian Vazquez
made the reservation and they changed locations a couple of days prior to the reservation. showed up to the Vacaville office and they couldn't find the keys for the truck, it took a little longer than it should have, but counter guy was really friendly.
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February 2024 by Jerry W.
I called U-Haul from my residence, I spoke to Anthony, and I decided to drive in with my propane tank, 5 gallon tank, I arrived at U-Haul, met Anthony, he asked me to pull my vehicle up to where he can prop up the propane tank, and fill it. I paid for it there at the fill station. It came to appro $18.50 - not bad at all ! $4.25 per gal. Anthony was awesome !! My wait time was appro 2 min - if that ! Thanks Anthony!
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December 2023 by Aviva S.
We just did a huge move across the country and could not be more pleased with the service we received. Due to unforeseen circumstances we were forced to delay our arrival and the manager was so understanding and flexible! They even provided us with a special holiday discount, we were so touched! Can’t say enough good things about this location and its manager. I would encourage others to consider using this location for their storage needs! Thanks Laurie!!!Happy holidays!!
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October 2023 by Kira W.
I stood in line and not one of the two employees working acknowledged me. i had a super simple purchase & they both where opening storage bins and caught up doing long transactions. they then proceed to chat while waited some more. I have worked in customer service for years & I know how to multi task I could have easily been checked out & let go while their other customers was completing paperwork. i come here very often because it's the only one close to me and the service is horrible every time. this is legit the only time I have ever in life left a review. don't come here unless you have to. they are extremely rude.
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October 2023 by Ron Koci
Went for propane fill. 5-6 employees milling about, doing nothing and doing their best to ignore customers. The one who finally talked to me just complained about the company, the pay and said their prices are too high for everything. He told me the business went from franchise to corporate months ago and has been going downhill since. Only 1 person certified for propane?
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September 2023 by keyoumars Mobasser
I have used this location for all my moving supplies since 2015… also get propane fill here every 2 months. The Union 76 on Leisure Town by I-80, they price Gouge!! Bring your business to this U haul location. Thanks again guys…?
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July 2023 by Alison G.
I had a storage unit since August 2022 until today. It came in handy when I was moving from Sac to Vac. :) I never had issues here, only because I never had to need to communicate with staff. I check in, access my storage unit, check out on a keypad and leave. The part of the building my unit was in was always blazing hot! Summer, Spring, Fall, and Winter. Not sure how, when it's supposed to be climate controlled. Luckily, I kept no electronics in there. I finally (over a 2 day period) got the last of my items out of storage. I swept it out, removed my lock, took photos (all this to avoid a cleaning and lock cutting fee). I went home to start the move out process on the U-Haul website. After multiple times trying, I kept getting an error message. Long story short, I called the store for assistance and was placed on a long hold;called customer service, they couldn't help me with move out and transferred me to the store. The gentleman after me explaining the issue with the website, placed me on hold to check my unit (to ensure it was in fact clean and lock removed), came back and completed the move out process over the phone. I didn't have to come back to the facility (it was already over 100 degrees outside at this point)! Thank goodness! I received my email confirming the move out immediately! If it wasn't for the employee helping me over the phone, they were for sure getting 2 stars. The move out process was such a frustrating headache of a process that it didn't need to be. Y'all need to hire more people!!
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June 2023 by Kenny G.
Rarely stop here for propane refill waited 15 minutes and then the guy told me someone would help me when they could but he had no wait time for me. He couldn't do it and they weren't even busy! Unacceptable!
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June 2023 by J Woelfel
Bait & Switch Uhaul dealer. They advertise a price for a quote and when you go to confirm the quote they jack up the price. Bad customer experience!
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May 2023 by Alexandria F. Cordova
Dom was an amazing employee and he made us laugh and made the experience one of the best I could have at Uhaul, it was a quick, easy, and professional experience. I would highly recommend this location to anyone looking for a quick and efficient uhaul!
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January 2023 by Katie K.
No one even said hi when I walked in or asked if I needed anything. I stood in line a good 2 min before helped me (no one else was waiting) young African American worker is a lazy tard.
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October 2022 by Stack N.
This location has been occupied by the walking dead. I don't think these creatures are even breathing. Not a single yahoo knows what the hell is going on and god help you if there's a line (2 people). You will be there all day witnessing overcharged customers who feel like they've been taken hostage. By far and away the worst rental location in the entire State!
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September 2022 by Gail Shulman F.
people there were nice enough, but the vehicle had issues from the get go. on a time crunch getting cross country and our options were mechanic, unload into another truck or (again since some time issue) we asked for extra time to allow us to unpack over 2 days. when we arrived, no one had record that we could return later so we asked for mechanic. truck evaluation revealed wheels out of alignment, transmission shot and deemed unsafe for the road. Thanks a lot! could have been a death trap had we not been better drivers. do you give unsafe transport to all your one way rentals to get rid of your bad selection? really lucky we were not injured other than seatbelt burn from bad suspension
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June 2022 by Alicia S.
Reserved a truck for pick up Saturday at 9am. Upon pick up we were told the precious renters were supposed to drop it off by 9am and hadn't yet. First issue, why would they rent a truck back to back like that?! There were no other trucks to use. It's a high of 103 today, so we planned on moving 9-1pm, now it's 11:40 and we still don't have a truck. I can understand a renter might be late, but that's why you don't rent them back to back. Incredibly inconvenient for us.
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November 2021 by Vlad Bokarius
Waited for 20 minutes. The person in charge of propane refill knowing that I need service was just passing by several times silently. Unacceptable service.
