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March 2024 by Xzayvier Dayce
Good customer service, the person that helped us greeted us with a nice smile, and made sure to be nice and friendly. He made sure everything was Correct, then had us double check it. That was good because it helped with us being able to look over it. He was also kind by directing us to the Amazon return terminal. They were also somewhat organized. They also kept the line going at a good speed which was helpful
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March 2024 by Andrea Nario
I had no problems with the service, they just didn't tell me that apart from paying for my shipping, they were also going to charge me at the time of delivery, so the shipping costs are very high and they still come with more charges.I return to the store and there they can't do anything, they give me a phone number where the solution they gave me was that I had to pay or they will keep my package or it will be lost and if I request it again you have to pay to send it. I wouldn't care if it wasn't so much but they are charging me $2900 to deliver the package on top of what I paid to ship it, it's an exaggeration and theft.
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January 2024 by FISHMOM
I have always had great customer service at this Store location. I had 1 gentleman try to tell me I needed a box and the item in it. I explained to him I pay for Amazone Prime, so I do not need to do anything except bring in the item and the QR code to scan and return. No box is required of me or packing, but I always pack it back up exactly how I received it to make it easier on them. No need to waste boxes and bags when they come with them. I get my receipt after they scan my return code off my phone and all is good. My total time in store is usually no more than 5 to 10 minutes. Thanks for you service.
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December 2023 by Thomas Cortese
The service here is amazing. Great people with smiles on there face. Kasey helped me. Service was fast.
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December 2023 by Linh N
There was a guy here has always been very nice helping customers every time I came by, 5⭐️for him. However today he’s not there, one of the tall skinny lady was at the counter was so rude and attitude! I ended leaving the store instead of waiting for her help!
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December 2023 by Mayra Rico
Fast helpful nice knowledgeable friendly my favorite UPS. Thank you??
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August 2023 by Dione Leffall
I dont know if the heavy set lady is the manager or what but shes the laziest worker of them all. I go by at 8:30am to drop off packages she was still sleeping moving slower than a slug with a line out the door. She’s getting full time hours thats why shes there that early but working slow and not giving customers a good experience, wish I could give 0 stars.
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May 2023 by Shey D.
They are always friendly and helpful whenever I am shipping an Amazon return. The place is a bit small, so it get a little crowded when they get busy. They also have a notary public on site. I suggest calling first before heading to the store. We did not know that They only have 1 person who does notary, so we wasted 2 trips, 1 due to her leaving at 4pm and 2 she does take a lunch. It's not her fault but I wish I called first to confirm that notary was there.
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March 2023 by Maria Lumandaz
Great customer service, staff are under appreciated to be honest
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October 2022 by German F.
It you're returning an Amazon packages do not I say do not come to This store . I purchased 2 shirts from Amazon and came with a plastic bag . Well they won't take it unless you purchase their bags for $1.99 and we're rude . Please save yourself time and return them to the Kohl's store they will take it with out a bag and not charge you $1.99 each . What a con artist place
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August 2022 by Billy A
The worst service I have came across. Extremely disrespectful staff and was laughing at me and others for no reason. The hideous blond and other fat woman with the ugly face and long fake nails should be fired. I will never return to this location and will speak to a store manager at once about their wrong doing and unprofessional service. Its the two woman who work on a Thursday, except the woman with the glasses. She was professional and courteous.
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August 2022 by Donna G.
If efficiency is what you want, this store will provide that and I always trust them to get my packages to their destination. But if it's a smile and friendly interaction you want in addition to that, definitely visit the UPS store on Harbison. They make you feel like they appreciate your business!
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June 2022 by Katie C.
Young lady named Cassandra was extremely helpful and did everything right. Compared to other postal services she went above and beyond and I had a great customer interaction with her. Will go here again next time I need to ship and return something
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June 2022 by Linda M.
I was just wondering how hard it is for these people that work there, to smile and greet patrons when they choose YOUR store to support you. The older lady that is there all the time is VERY unfriendly! Would it really hurt you to smile and say hello when people come in??? The young man with dark hair that works there is an asset to that store! He needs to train the rest of the crew on how to greet others and make them feel welcomed! Go to PakMail by Raley's now she knows how to treat customers!!!
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April 2022 by Jennifer M.
If you have an Amazon return, they won't take it unless you have a box even if your Amazon return states no box needed for the return. She was also very rude and had a smart mouth on her.
