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March 2024 by Keesh M
Zero stars, I had a mailbox here that I got rid of because they would hole punch my envelopes to try to see what it contained. I was sent a birthday gift to my old box by mistake and they stole the gift.. when confronted the owner or manager guy got very defensive, raising his voice to try to intimidate me until I left.
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March 2024 by D Miller
Very pleasant interaction with staff. Customer service was a 10.
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March 2024 by Starr Collet
The staff at this UPS Store is AMAZING!! From notary to shipping to Amazon returns they are fast efficient and nice! They were closing when I walked up and they welcomed me in with smiles! I am so appreciative to this staff!!
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March 2024 by Robert and Charlene Mayes
Efficient and quality customer service and care, everytime!
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March 2024 by Jane Baxley
We have been a UPS Store customer for over 8 years and relocated our mailbox to this location when we moved here almost 3 years ago. This location has the most efficient, hardest working, and friendliest team I've encountered at a UPS store. They are continually working on ways to improve customer service and efficiency and always have a positive upbeat attitude.Having a box at the UPS store also is very convenient and gives me piece of mind that all of my personal and business deliveries will be safe and I don't have to worry about packages getting stolen if I'm not around to receive them.Thank you Harbison UPS Store for making my life a lot easier!
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January 2024 by David
Older Asian male, approximately 6 feet tall, working at 2pm on 1/28/2024 was insistent on me using the kiosk, despite me politely declining the first few times. Then he became rude and highly dismissive, telling me I had to use the kiosk, despite me being next and it being something he could have helped me with. I had a medical reason why I was avoiding the kiosk, but I didn't feel like I should be forced to disclose it just to get service. He needs retraining.
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January 2024 by Unleashed Coffee
As a business owner, I ship packages regularly, and I couldn’t be happier with the staff, and quality of service at this UPS store. They are always very courteous. I love that they have implemented new self-serve kiosks to help keep the lines moving. As someone who has multiple packages with my labels ready to go, it is a huge time savor for me, and keeps me from holding up the line for customers who need the personalized assistance. I appreciate all the effort this family-run business has put into serving customers in Vacaville! I much prefer dropping all my packages at this store and avoid going to the post office as often as possible!
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January 2024 by mikeavguy
I've been using this store for years, and they're always perfect. It's family owned/operated by "Dan," his wife, and adult offspring. They are super efficient, friendly, and professional. I recently had to ship a large, heavy, high-end, extremely fragile, professional video projector sold on eBay; for a very small fee, they provided the box/packing material, and boxed it up and shipped it for me. The eBay buyer was thrilled. He even commented on my eBay profile that "the packaging was beautiful." As good as it gets.
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January 2024 by T A
Great staff, love this store, especially the Asian girl that speaks very quickly and is incredibly efficient! Keep people like her and you will always have a 5 star rating!! Thank you!
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January 2024 by Frannie Victorino
This store is exceptional efficient. All employees are professional, knowledgeable and always pleasant. Even when store is busy all people entering are greeted.
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December 2023 by Armando Palma
Super friendly, super fast service, very helpful. Love this store
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December 2023 by Christa Bales
We absolutely love this UPS. We live in Dixon and will drive to this anytime to take care of our shipping needs. On a busy day they hustle to keep people moving but what stands out most is there exceptional customer service. They are so nice EVERY single time. I haven’t gone hear once and not left without a smile. We will continue to come back for all our shipping needs.
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December 2023 by Tyler Morley
BY FAR the best UPS store in all of Northern California! The owner and the team are extremely nice, clean, organized, and efficient. They truly care about your time and the items that you trust them to ship out.
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December 2023 by Aubri Jones
The staff here is just fantastic. They are efficient, very friendly, and professional.I ran out of tape at home and offered to buy some, but they had no problem taping up my package for me. I know that seems trivial, but it was a small detail that really was important to me.
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October 2023 by Soroush Bk
so rude and unprofessional customer services. This is the closest ups to me but I promise myself never come to this location. Not response to any question or concern you have. They always in rush but over past years they lost so many of my packages.They are not welcoming at all.
