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March 2024 by Jennifer Sims
Busy post office, especially close to closing time, but employees worked quickly and competently to keep the line moving. My time in line and at the counter was about 10 minutes total.
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March 2024 by Karoline Galea
Easy drive-up boxes to drop off letters.
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October 2023 by Geri Jereb
Very seldom do I wait an (15mins.) unreasonable amount of time for the attention of the people. Also I have always had friendly service. Before going in, stop and think for a minute about YOU working in the USPS. If your patience and attitude going in were better, maybe your experience would be better also. ?
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August 2023 by Vicki Lake
Excellent, friendly, competent, and fast customer service. Even at the end of their work day! It was a refreshing experience.
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August 2023 by Antcast1PS4 D.
I have been coming here for years the service has not been so great in the past couple years but now that they have a couple new clerks Marco, Carl . The service is fast and great.. thank you both.
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August 2023 by Michael P.
Shit customer service from 300lb clerk named Marco.
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July 2023 by Janet Robbins
They need help! Two people in customer service. Jen was very nice and I coyld hear the other lady was nice too, but a long line of people an s I saw peiple milling in the back and no one can e up to help. Service is down. They just don't care. I know thinkgs have changed, but peiple still use the post office, so please hire people. We deserve to be helped.
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June 2023 by Briana Miller
I’ve been here about 5 times over the past year and the customer service is great! They are always so nice and fast!
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May 2023 by Jonathan S.
This is my regular post office for my home. I also have a PO Box at this location for my business. I came in on this Saturday (5/13/2023) to pick up a package that was delivered here. Usually I would ring a doorbell at the service counter (next to the Mail Drop) outside of the main service area. This counter is for services that do not require exchange of money such as address changes, vacation holds, pick up mail/packages, etc. Today, they were very short handed, only 3 people working: 1 supervisor (doing everything) and 2 clerks at the main service counter. The supervisor was very apologetic and explained that a lot of people called out today (probably because it's Mother's Day weekend). I feel bad the 3 employees as there was a long line of people waiting for service right as they opened at 10am. The reason for the 3 stars is more because this post office is getting old and dirty. You can tell they don't clean it very often as there was trash on the floor in the main service area and they just opened the doors. In the PO Box area the floors are filthy. Some days there are homeless people outside the door begging. There is a donation bin between the parking lot and the 7-Eleven that gets rummaged through by people and is always a mess. Hopefully they will remodel this post office and clean it up a little someday.
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May 2023 by Derek P.
I came in with several packages to ship, my experience at this Post Office was amazing !! MS JEN help me with the best service , she was so patient with me and very efficient, i really appreciate JEN thank you so much..
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April 2023 by Pnay P.
This review is for the mail delivery person at USPS VACAVILLE (95687). April 19, 2023 at around 7pm I went to our mailbox to check if my package I was waiting already came. Unfortunately I couldn't take out my package and that made me wonder how in the world they manage to put it in there???? I had to open my package from inside to take the other item included in my package. It was wrapped in bubble wrap, I removed the bubble wrap thinking it might fit in the opening of the mailbox but OMG! my item was broken! They usually put a key in the mailbox if a package is big. - TO USPS IN VACAVILLE serving 95687 please retrain/refresh your mail delivery people hopefully this will not happen again. *This thing is still in our mailbox
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February 2023 by Ash I.
This is a review for Yesica who was just so incredible yesterday. I had mail containing my breast pump that had not been delivered, but said "Delivered". I had a service request open for the case. She called me after hours to infom me that it would be dealt with first thing next morning. I told her, that it had my breastpump and I would appreciate if it was prioritized. She was so incredibly kind. She said let me see what I can do. In an hour, I had the breast pump delivered to me at my front door at 8pm. This is obviously someone who is kind, compassionate and goes ABOVE and beyond their role and their job. I hope you promote her/give her a raise/show her appreciation and acknowledge her in the best way possible.
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January 2023 by Alison G.
This USPS location is kind of hidden, like it's top secret or something LOL. I only know it's here because I live close by. Just a typical USPS branch: not enough workers, long lines, and will charge for everything...even using a pen if they could!! The employees are okay, didn't have any negative experience, but, lacks customer service here.
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December 2022 by Elizabeth Wayne
Lines weren't too bad for 2 Saturdays until Christmas. I used the self-service kiosk. So quick and easy!
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October 2022 by Flora Manuel
The Best post office in Vacaville. Quick service and friendly staff.
