-
May 2025 by ORIGINAL SALES
The worst customer service that I have ever experienced. Stay away from them. I don't have any good words to say about them.
If could put minus 5 Star ⭐ I would do that
-
May 2024 by Steve Collins
Terrible reputation in the industry. They are constantly looking for Managers and Advisors. Why? Because good people won't put up with their micromanaging. I know 4 people that have worked for this group and all have said the same thing.
I recommend you ask yourself, why would I do business with a company that can't keep their own employees happy? The first step in customer satisfaction is employee satisfaction.
This isn't new information, but it is a representation of the arrogance that is present in upper management and how poor decisions create a poor workplace environment.
-
February 2024 by Evan Shepherd Reiff
Buyer Beware! History of withholding customer refunds, charging for work not needed, smogging unqualified vehicles, and poor treatment of employees.
I bought out my Infiniti lease in 2020 from a Wise dealership in San Rafael and purchased an extended warranty through them. They later closed that dealership and relocated the business to Golden State Infiniti (GSI) in Colma owned by Wise Auto Group.
I traded in the vehicle in 2023 and filed with Warranty Solutions for a refund from the remainder of the warranty. Warranty Solutions stated that I was due a total of $403.90; with Warranty Solutions portion at $263. 50 and $140.40 from Golden State Infiniti. I followed up with Warranty Solutions on 12/6/23 (Jessica) and was told that not only was GSI responsible for paying me the full $403.90, BUT that GSI cashed the portion of the refund that Warranty Solutions sent them on 11/20/23.
I made many calls and finally spoke with finance manager Zabi Qarizada who told me that the business office would be sending me a check within 2 weeks. It never arrived. I then spoke with general manager Omar Nabizada who also told me that the business office would be sending me a check within 2 weeks. It never arrived.
I have seen BBB letters and social media reviews that indicate this may be a policy at Golden State Infiniti...to not refund customers who are due a refund.
This dealership is owned by Wise Auto Group in Vacaville. They also own: Golden State Nissan in Colma, Nissan of Sacramento, Nissan of Vacaville, Nissan of Yuba City, North Bay Nissan in Petaluma, Vallejo Nissan, DJCR in Vacaville, Vallejo Hyundai, Hyundai of Vacaville, Vacaville GMC, Kia of Vacaville, Mazda of Vacaville, Volvo of Tuscon AZ, Reno Harley-Davidson, Yuba City Harley-Davidson, Shasta Harley-Davidson in Redding, Death Valley Harley-Davidson in Victorville, Coronado Beach Harley-Davidson in National City, Orange County Harley-Davidson in Irvine and Temecula Harley-Davidson.
I have seen social media reviews, and legal documents that indicate that the issues I am experiencing and seen about GSI may also be a endemic at Wise Auto Group including:
1. GSI Yelp Reviews. Poor communication, doesn’t care, sells defective vehicles.
2. Findlaw. Iyere v. Wise Auto Group. 2023. Employee discrimination, wrongful termination, possible falsified signatures on arbitration agreements.
3. Reddit. Mazda of Vacaville review. “Fraud at Every Turn”.
4. CA dept Consumer Affairs. Dodge/Chrysler/Jeep (DCJ)of Vacaville. Case 77/15/17680/2018. Undercover agents found that DCJ was fraudulent in stating that cars needed unnecessary repairs and illegal smog pass of vehicle that did not qualify.
5. Indeed. Employee reviews.
a. Nothing good to say about this company.
b. They will sell you a dream
c. Terrible Workplace
d. No Loyalty
e. By far the worst auto group
f. Absolutely horrible place
g. Great people awful management
h. Worst ever
i. Poor managers make it hard
j. Was not a positive experience for me
Buyer Beware! Do your research and be wise…spend your hard earned money at a reputable dealer with integrity. Not Golden State Infiniti and Wise Auto Group dealers.
-
December 2023 by Ashraf Isbeih
Title: Unfortunate Experience with Wise Auto Group's GMC Store: Lack of Customer Service and Questionable PracticesDear Wise Auto Group,I am writing this post to express my deep disappointment with the service I recently received at your GMC store. Unfortunately, my experience has left me feeling like your dealership not only lacks proper customer service but also engages in questionable practices.First and foremost, I must address an issue that cannot be overlooked - the alleged theft from customers. It is disheartening to hear that some customers may have fallen victim to such practices at your GMC store. As a loyal patron, I expect and deserve honesty and integrity from any establishment I choose to do business with. It is imperative that you address these concerns promptly and take appropriate action to regain the trust and confidence of your customers.Furthermore, I feel compelled to mention the lack of satisfactory customer service I encountered during my recent visit. The service department, in particular, showcased a complete disregard for transparency and professionalism. I was appalled to discover that I had been lied to by your service representatives in order to prolong repairs and refunds. This kind of behavior is not only unethical but also disrespectful to customers who rely on your expertise and honesty.To compound matters, it is frustrating that Wise Auto Group does not provide an 800 number or any clear means of contact for customers seeking resolution or clarification on issues. Effective communication is a fundamental aspect of any reputable business, and the absence of such a direct line of contact only adds to the overall dissatisfaction experienced by customers.As a multi-billion dollar company, I had expected more from Wise Auto Group. It is disheartening to witness the lack of customer service and questionable practices within an establishment that should prioritize customer satisfaction above all else. I implore you to take immediate action to rectify the situation and restore faith in your brand.In the future, I hope to see Wise Auto Group address these concerns head-on, implement better transparency measures, and establish effective communication channels for customers to voice their grievances and seek resolution. Only by doing so can you hope to regain the trust and loyalty of your customers.SincerelyAshraf isbeih
