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January 2024 by Joey Karamusyan
Bad customer service, I would give them zero star if I could.
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March 2023 by Christina Harris
Was welcomed by a very friendly employee as I entered the store. Very cute location with great energy. Had a question about a sale item and the manager was very helpful. Left with some excellent purchases. Will come here again!!
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December 2022 by CL
The staff here is incredibly cold and will ignore you. I came across about 4-5 employees including one who definitely appeared to be the manager and not one even greeted or smiled at me, just major snooty eye contact. I felt like leaving, but continued to look around at the somewhat boring selection out of determination. I do feel like I would have bought a sweater or two after wandering for about 30 minutes and attempting to convince myself I wanted something, but with how the customer service here is, why would I spend money or even worse, interact with the staff any further at this rate.
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November 2022 by Catonne Johnson
I visited the Valencia location to shop for a dress for an engagement party. I actually told two of my other friends to meet me there because they were sure to find the perfect outfit as well. However, I ended up leaving this place because of the terrible customer service I received. I was never greeted when I entered the store and as I walked around looking for outfits to wear, one of the sales associates walked passed me and asked another woman ( who was caucasian) if she needed any help finding her size! This was the second time I visited this location and experienced horrible service. So I called the store to speak to a manager and the manager was even worse. I’m done. They will not get another penny from me.
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November 2022 by Valeria B.
Disappointing experience at this location, rude staff makes an otherwise enjoyable shopping trip less than ideal.
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October 2022 by Donna Post
High end higher prices. Fun experience spent about $100.
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July 2022 by McCall L
I've been an avid Anthro shopper for over 10 years and this is my first horrible experience with the company! This location has the RUDEST store manager and unprofessional staff. I purchased an item and LITERALLY the next day it went on sale. Sales associate and manager said I was unable to return the item and repurchase for the sale price because they claimed "All returns must be processed for over a week before being placed on the sales floor and allowed to be bought." I'm not even sure what that means other hand they were clearly lying and did not want me to repurchase the item for a lower price. I've worked in retail and corporate retail for nearly 20 years and have never heard of such policies before. Avoid this location unless rude retail managers and staff is your thing. I'll stick to online.
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July 2022 by viky R
Make sure when you go to this store to check ur clothes mine had the alarm tag on it.... more than one hour drive for something they should know to do in the first place ? i called and get a stupid remark " i cannot go to ur house and take it off what u want me to do" just for that i am not coming back
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May 2022 by Samantha V.
Staff was really nice, but didn't follow me around, asked if I needed help but didn't continuously watch me. I felt relaxed just wandering around and looking at everything and smelling the candles. I ended up buying a lot of gifts. Anthropology always has something if I don't know what to get someone.
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March 2022 by Mayra V.
Was very disappointed of this location. Unfriendly staff. Did not receive one hello or can I help you. I got nothing but nasty stares. I didn't even get a thank you after my purchase. I will be making a direct complain to Anthropologie Corporate.
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February 2022 by Deejen 03
Cutest Goodwill I’ve ever seen ? staff was ehh☠️
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January 2022 by Nancy Hayssen
Nice Anthropologie location. Love this mall, very peaceful and clean.
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January 2022 by Steve Uscio
They are located outside at the Valencia Westfield Mall. Great location to walk outside/inside the Mall. Every store is following California Covid requirements. A very safe environment to visit. The Staff at Anthropology are friendly and helpful. Well stocked and clean.
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November 2021 by Amy K
The staff was rude and unprofessional. I will no longer shop at the Valencia location.
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November 2021 by Amor Alonzo
Helpful staff.
