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March 2024 by Kyle B
Rooms have less lighting than Dubliner tavern. One place to sit in a two bed suite, someone’s dried out rice noodle crusted in the folds of the “swanky swinging seventies” cup-chair, where your knees get more lumens per square inch than any other space in the room. no amenities whatsoever. Fees for everything. Wifi takes LITERALLY 6 hours to get on (3pm to 9pm), then has speeds that only Neo could understand (as in I have used faster dial-up). If I sleep badly tonight the review will be 1 star. lame shame to the Hyatt name, other than a great location for this/that.
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March 2024 by Rehmatullah Hakim
Immaculate rooms with basic amenities. Room did not have a microwave but it did have a mini fridge. I stayed on the third floor and the view was incredible. The grounds of the hotel are well maintained and the greenery projects serenity.The staff were incredibly helpful and maintained a positive attitude throughout my stay, ensuring a welcoming atmosphere.The hotel offers a delightful hot tub that comfortably accommodates up to seven guests and remains open until 10 pm. Additionally, the pool was surprisingly warm and impeccably clean.Situated in a great location with minimal ambient noise, the hotel offers easy access and ample parking, making it convenient for guests to explore the area.Overall, my stay at this hotel was exceptional, with attentive staff, serene surroundings, and excellent amenities. I would highly recommend it to fellow travelers seeking a peaceful retreat with top-notch service.
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March 2024 by Randa Taha
For the love of God, Hyat, please step up your game. I have stayed here so many times because it's my only option when I come to Valencia, but consistently your rooms are dusty, and there are hygiene issues that I've tried to overlook. However, this time, I was assigned a room on the 4th floor and as soon as I entered, I noticed an off-putting smell. When I entered the bathroom, I accidentally stepped in a large puddle of urine near the toilet. After being moved to another room, I found the mattress topper under the sheets to be disgusting, covered in different types of hair. Additionally, the couch had white stains, and the room was still very dusty. For the love of God, please improve.Rooms: Dusty, Dirty, Hit or Miss
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March 2024 by Vanessa Alcaraz
Excellent location and conveniently located within short walking distance to the mall and great restaurants. Staff are very friendly. Bar and restaurant are great!
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March 2024 by Lina Jimah
Classic
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March 2024 by onefoul 1
The room was quaint and had a balcony, the view wasn't as interesting as the view of my girl in the room LOL. Nobody disturbed us. Would stay here
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March 2024 by Nate C
We had a great stay here recently! Hotel is clean and well maintained. Our room was quiet and had a nice view of the mountains and golf course. Overall, no real complaints about the room or the service at the front desk. All good.I do wish they offered complimentary coffee in the lobby. I went to the restaurant downstairs and paid nearly $10 for two coffees that tasted like Folgers that had been sitting on the burner for two days. I drank one sip and tossed it. Huge rip off. One star off for this.All things considered, we would stay here again. There aren't a ton of options in the area if you want to stay near downtown, but the Hyatt is a good solid choice.
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March 2024 by C A
Bed bugs in multiple rooms, BEWARE DO NOT STAY HERE!!
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March 2024 by Jackie Spargifiore
Staying here to visit family over the weekend. It's a nice hotel, my husband and I didn't use any of the amenities though. Only complaints are that what the TV guide shows is on is not always correct and the towels could definitely be better, they are thin and
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March 2024 by Shreyas Kommein
Have stayed at several Hyaty Regencys in the past couple of years and this one is below average. The rooms, even though are renovated, are still not up to par and showing age. Some lights don't work and the TVs are smaller. Parking is way too expensive for what this hotel is. Only pros are that it's close to major shopping, restaurants and entertainment. Customer service is good so far.
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March 2024 by Bianca D
Great service and location, room was not cleaned well.
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February 2024 by Scott Mitchell
Great suite and rooms event's are a 5 as well
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February 2024 by Kaleen Davis
The receptionist at the front desk had virtually zero emotion on her face. It looked like she also hated her job.
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February 2024 by Jarrod Black
Valencia was a wonderful place to stay so many options for eating and shopping are within walking distance or a short drive. If I have to come back to California again I would definitely stay again I had nothing negative to say about the whole experience.
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February 2024 by Mi Sp
Unfortunately the last time I stayed here in January 2024 the room I was in had bed bugs rm 633. I left early and the front desk guy said all he can do is send a note to the manager. I was offered another room but I was discouraged at trying another room. The room I was in had beds and sheets that looked super clean amd I usually check the sheets, bedding and pillows. But in the middle of the night I got up and saw two on the other bed, luckily I was not on that one, but I had no idea where they were coming from. Possibly the upholstery of the bed but I couldn't stay or even go back on the clean bed I was on, supposedly clean as I did not see one on the bed I was on next to window.Follow up:No email or call from hotel manager whatsoever on any discount for leaving early or for the trouble. I am a Hyatt gold member also, and the guy Eddie who worked here didn't sense any urgency, place is complacent. Also wifi not good.