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August 2023 by Spencer Highsmith
Went to the gas station to use the drive-through car wash. Signs posted say $.30 off per gallon if you get a car wash. After the car wash I went inside to get $40 worth of gas and I showed them my receipt to take advantage of the 30 cents off per gallon. I was told I had to purchase the gas and car wash at the same time before the car wash in order to get the discount. I was going to buy the gas and candy and a couple scratchers but I canceled all of my additional purchases. I find that very ridiculous that they were unable to make the discount apply even with the receipt I showed them. The guy at the front counter almost seemed offended that I tried to do it that way and treated me like I was an idiot. All I did was say thank you and goodbye. I will never go to this shell gas station again. And I passed by that gas station 4-5 times a week.
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July 2023 by Natasha B.
Employee Pashma extremely rude and discourteous. A customer ,an ELDERLY LADY, asked to use the restroom. The customer was given a receipt and told to use the code . She was not told where the code was and publicly asked for help because she didn't have her glasses while doing the "I gotta pee "dance. Pashma offered no assistance and yelled NEXT to the next customer. The lady was about to have an accident in a public setting and still no assistance was offered by the employee. I assisted the elderly lady to enter the restroom. Waited for Pashma to process my lottery number when she gave it back to me and said if I don't know how to fill it out correctly don't play or use quick pick. Asked for the manager and was told no one is there only her. Hope the manager will be made aware of this stellar employee and her particular spin on customer service.
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June 2023 by Dwaine C
Despite buying fuel, I got denied air and water at the machine outside which according to California law is free with purchase.
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June 2023 by D Waine C.
Got denied air/water with fuel purchase! So much for California law at this gas station. They purposely don't have the sticker displaying the California law on the machine either because they are attempting to deceive tourists.
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June 2023 by Edgar Bracamontes
Fuel prices are good, everything works fine, they have a good variety of things to buy and other stores to go to.
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June 2023 by TuneNoose
Computer glitches at the pump always. Cheats me out of shell fuel rewards.
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March 2023 by laforce36
0136 AM. Couldn't get fuel because the attendant ignored me. He's paid really well to walk around aimlessly.
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November 2022 by Emma M.
People watch your bank statements after paying with Apple Pay or debit card. I got charged $100 for a $47 tank. I tried to dispute it and the guy says you need to come back and talk to the manager mind you I live 2.5 hours away. I pump gas there Sunday evening. And to top it off I didn't get a receipt printer out the paper was out. I traveled with my 2 year old it means taking him out of his car seat taking him out in the cold windy condition for a piece of paper.
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November 2022 by David S.
Gas pumps don't work. Bathroom sucks. Don't recommend it at anytime. This place is to be avoided
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October 2022 by Erhan Eren
I purchased a car wash with gas. It took almost 15 minutes for an attendee to come and run the car wash. Absolutely terrible service and car wash experience.
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September 2022 by Rich W
absolutely intentionally rip you off on the car wash. The computer cannot read the code you punch in to automatically know which of the 3 different car washes you purchased ( $9 - $11 - $13), so the attendant asks to see the receipt or asks you which car wash you purchased. This has been broken for almost a year now, and still not fixed. on 2 previous occasions, even though we paid for the most expensive car wash, the attendant punched the cheapest car wash button. We noticed this after driving through the car wash and not receiving all the more expensive wash treatments. So this third time we kept a close watch to see if it would happen again. An older Indian guy helped us, and I noticed this happened again, and I immediately told him before our car went through that he punched the lowest car wash button, and he insisted he had not. I also showed him that the car wash light pole was not lit up with the most expensive car wash lights as we entered the wash. Sure enough, we drive through and get the cheapest wash treatment. After exiting the wash, I immediately went back to him and told him he did not press the correct button as I had previously stated, and he agreed that he had not. However, he did not want to reimburse for the cos t difference and I had to speak to the manager about that, who was conveniently not working at that time. I went inside the store and asked the clerk to refund the price difference, and they finally did after I raised a stink about this intentional rip off! Read the other reviews here that states that this is not the first time this has happened!! Intentionally ripping off customers
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September 2022 by Christopher Luna
Nothing has price tags. I bought a few bottled waters, a few Gatorades, and a few snacks and it ended up being $28. They didn't have milk either.
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September 2022 by Rich W.
absolutely intentionally rip you off on the car wash. The computer cannot read the code you punch in to automatically know which of the 3 different car washes you purchased ( $9 - $11 - $13), so the attendant asks to see the receipt or asks you which car wash you purchased. This has been broken for almost a year now, and still not fixed. on 2 previous occasions, even though we paid for the most expensive car wash, the attendant punched the cheapest car wash button. We noticed this after driving through the car wash and not receiving all the more expensive wash treatments. So this third time we kept a close watch to see if it would happen again. An older Indian guy helped us, and I noticed this happened again, and I immediately told him before our car went through that he punched the lowest car wash button, and he insisted he had not. I also showed him that the car wash light pole was not lit up with the most expensive car wash lights as we entered the wash. Sure enough, we drive through and get the cheapest wash treatment. After exiting the wash, I immediately went back to him and told him he did not press the correct button as I had previously stated, and he agreed that he had not. However, he did not want to reimburse for the cos t difference and I had to speak to the manager about that, who was conveniently not working at that time. I went inside the store and asked the clerk to refund the price difference, and they finally did after I raised a stink about this intentional rip off! Read the other reviews here that states that this is not the first time this has happened!! Intentionally ripping off customers!!
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July 2022 by Richard Linsalato
Nice gas station close to magic mountain.
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June 2022 by Marvin Bell
Who ever you had working the morning of 6/9/22 definitely needs some training. Went in there to get a coffee, as the lady up front is taking forever to ring me up i decide to buy a powerball ticket, something i rarely do. She points at the machine and says it's closed. I asked if the machine was broken, she said no, "I am busy right now"..... I repeated....."you are too busy to ring up a paying customer?".....she said yes. You guys lost someone who came in regularly today.