-
February 2024 by Amber B.
Alec and the rest of the employees were really awesome! They were very personable, and you can tell they genuinely love skateboarding and snowboarding. I'm new to snowboarding and didn't know much, but Alec took the time to fit me into a great boot the day before my trip to Mammoth. I'll definitely be back for more gear in the future! :)
-
January 2024 by Erick Ramos Delgado
I recently accompanied my little brother and girlfriend to buy a snowboard and gear, and our experience was exceptional, thanks to Alec. His extensive knowledge in snowboarding and genuine passion for the sport shone through, making our board selection process smooth and informed. What truly stood out was his dedication; not only did he assist us after hours, but he also went the extra mile to set up the board for us. A big thank you to Alec for his outstanding service and expertise!
-
December 2023 by Lisa B.
The customer service at this store is absolutely top-notch. All of the employees were friendly and helpful. Alec was extremely knowledgeable, helpful, and patient. We don't know anything about snowboarding, but wanted to buy bindings and a helmet for or son. Alec gave us terrific options and thoroughly explained the differences and gave us great information. Thank you, Alec!
-
March 2023 by Amber K.
Greats selection of Billabong for women and kids. I took off a star because they had a water leak and I stepped in it and my socks got wet. They didn't offer me socks.
-
January 2023 by abby l.
My boyfriend and I come here almost every week because of how amazing the customer service is! They have a great selection of products and even if they don't they go out of their way to call another store to have the product shipped to their store! Huge shoutout to Carson, Charles and Alec for all their input and great recommendations! They go above and beyond with their customer service and we go back just for the customer service we get each and every time we are in there! I feel that every time we come in Carson and Charles will always greet us with a welcoming smile! I feel that they know the product they are selling very well and share their experiences! Shoutout to Alec, for giving my boyfriend great service with the different snowboards! He answered all the questions my boyfriend had and took away any confusion! Also the cashier Joslyn is very helpful and makes the checkout nice and fast! If there was anyway I could've put 10 out of 5 stars for this location I would have!!!
-
December 2022 by Dimitri Brown
Best and possibly only lol surf shop in scv. Got everything you'd want out of a modern day surf skate snow shop
-
December 2022 by Sara N.
If i could give them no stars i would!! Valencia has terrible customer service! You have a bunch of young adults/ teens that work there. They don't seem like they know whats going on.. form a line here, form a line there! They are rude and unprofessional. I wouldn't shop there again. Especially to the girls working the register. Rude!
-
November 2022 by Kevin K.
Needed something I thought they would have, and they didn't disappoint. What a wide variety and selection. Keep up the good work.
-
September 2022 by Adam Hasper
I love having Val Surf so close to my house.. everyone they hire is always super friendly. I have never felt judged because I'm a nube at what I'm asking about.Keep up the good work Val Surf????
-
August 2022 by Fernando C.
The staff is the beat. Everyone is very helpful and I came back to exchange a pair of shoes for a larger size and the entire process took less than 5 minutes. Lots of cool gear too. I definitely recommend this place.
-
August 2022 by Vanessa I.
My daughter is very into skateboarding and I know nothing about it and was nervous to go into a skate/surf type of shop. The customer service is great and now we go there all the time.
-
July 2022 by Chuck C.
My son had some questions about a skateboard and the staff was very helpful. My son had been there on a previous occasions with some friends. He did not yet have a skateboard. Now I don't know if it is a common practice, and I don't want to get anyone in trouble. But I understand they keep some skateboards or decks and sell very cheap, if not give them away. On this occasion they had a board that needed a part that would cost about 2.00. They asked my son if he had 2.00. He did. They added the part to the board and made sure ecerything was tight, and my son had a skateboard. Now, the wheels had a lot of wear and the deck wasn't in great condition. But it was in my opinion, safe to use for him to learn how to ride a skateboard. I am grateful and appreciative this employee offered to help a kid that was interested in skateboarding and helped him along. As my son progresses in his ability in skateboarding, I will be returning to Val Surf to buy a new board for my son and any accessories and / or parts. This is how old school businesses used to treat their customers and make them want to come back. In reality, ensure a return customer. It shows they take an interest in their customers and recycle products that have been left by a previous owner of a board because they upgraded and bought a new one.
-
July 2022 by L Waller
The employees at the Valencia Val Surf definitely are friendly and helpful. I also LOVED that they are dog optional and Hunter is this stores' mascot...what a sweet dog! We would have purchased more items, but they were a little shy on the manufacturer's merchandise that we wanted...however, the sales clerk that checked out our items did say they'd be receiving more of the merchandise we were looking for, so we'll be back!
-
May 2022 by Brett Singley
Helpful staff and reasonable prices.
-
January 2022 by Carolina C.
1st time here, drop off snow boards and received a phone call to pick up boards before 6pm because they were closing till further notice. Called to confirm and they said boards had not been waxed and needed to be picked up right away. We were about 2hrs alway and they said if they weren't picked up today they didn't know when they would be picked up , they were also going to give me a refund because boards weren't waxed. Receive another phone call 1hr later that they were closing at 3pm . When I got to pick up boards they said that they had been waxed in the morning but they didn't seem like they were .. I'm so disappointed with this place for such a huge inconvenience they had me go threw.