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February 2024 by Nitesh Kandol
Thanks Adrian for your great service. Keep it up.
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October 2023 by Tara A.
I come to this location every single day to make a deposit on my business account at the end of our business days. They are friendly and make things quick and easy for me. Every once in awhile there is a longer line- but going to the bank basically consists of waiting in line. So it is what it is
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August 2023 by Mannu Puri
Too much wait time all the time. 10 to 20 people in the line and no or less staff for to help the customers
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August 2023 by Helen Jun
No line, fast service, helpful staff
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March 2023 by Sunshine Pleasants
The customer service I experienced here today was extremely unprofessional.When I arrived, there were five people in the customer line.One persoon ahead of me in the business line already at the teller.After waiting in the business line for 20 minutes, I commented to the passing Asian man in the suit - manager looking. I let him know that I had been there longer than everybody else in the customer line and the business line.He said to me and...At this point, the business line had now had 5 people behind me.I said the manager looking man it's completely unfair that our line be kept waiting we were ahead of all the new people in the regular customer line.The man responds so... I will see what I can do and walks away. He did nothing. And you can tell he was making faces on the other side of the door to the tellers behind the customer's backs like scoffing at at me personally for my request to be served.After 5 minutes more when I finally got to the business teller. I commented how unfair it was to keep our line at a stand still, while the female employee next to him laughed at my complaint.He said he told her to help our line, but she ignored him.I believe this atitude is completely unprofessional.Not ok. Folks with business's should be served in the same timely manner as other account holders
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February 2023 by Reena R
Most terrible bank and customer service. Always one teller with 10+ in line ridiculous changing to chase
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October 2022 by Chela A.
Five stars for Janelle who was able to squeeze me in for a medallion signature the next week first thing. She made it easy and stress free, thank you!
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August 2022 by Kati Litten
I didn't even bother using the services at this bank. An elderly man wanted assistance with making a wire transfer, but was told he needed an appointment and to make the appointment he needed to do it on his computer at home. He looked so confused and wanted to have someone assist him or make the appointment for him. The bank employee was so unkind to him, and offered up nothing. It was sad to see such pathetic customer service. Then I saw the long line for the two tellers working. I was already fuming after I saw the way the man was treated. So I turned on my heal and left. Shame on you Bank of America.
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June 2022 by Armando C.
Among one of my bank for over 40 years, had been a victim of ID theft thru ACH in several of my acts. That is the reason i opt online banking. I still consider BoA as my premier bank. Yesterday I was with a lady teller & noticed I was coughing & she offered me a bottle of water. That speak for a preferred member how they value their customers & thank you, you are an asset to BoA. Also Adrian S. is awesome. I seldom write reviews!
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May 2022 by Charina Lopez
Its ok to wait in line and it’s understandable that short staffing is visible but to be treated horribly is not acceptable and i will name HER. The tellers name is yolly, i went to her and unfortunately to tell her what my business is for that day is she didnt even bother to say “hi, how are you?,welcome to Bank of America! During my transaction i tried to be polite but whenever i try to talk she abruptly started to talk also, cutting me off which is rude, she did it repeatedly but i choose to stay calm by the end of my transaction my experience is just disappointing and i just want to leave.finishing my business, she didnt even bother saying thank you, so i left the heck also,bad experience.got home doubled check my money and next thing is i am short on the cash she handed me i called the bank and followed up after few hours and they found what i lost and thankful for that but your coming in this branch make sure your ready to be helped by a rude teller this is only half of what else happened to that day
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April 2022 by Lornalyn B.
Bad customer service. Cannot help the client about a fraud happening in our account. We don't see any effort at all that they're for the clients. I won't go to this Bank of America. And I asked if they have a bathroom and one of the agent said no really all he has to say is sorry ma'am it's only for employees. So frustrated and disappointed.Please share this info to all your family and friends.
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January 2022 by Burt L.
Needed a couple of transaction registers. Line outside was around the building. Walked inside and informed person that was all I needed. She could have easily got them and made 1 customer (me) have a good customer care experience but instead opted to provide a bad customer experience by asking me to line up and wait for who knows how long. Wells Fargo, here I come!
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November 2021 by Emerita B.
The lines inside are forever long you'll spend 20+ mins just waiting in line inside, that's not the wait outside. They only ever have 2 cashiers here. And to top it off if you come in with your kid and mention your brother works for BofA you'll get special treatment & get moved up to the very front of the line. They really need to work on getting another cashier in here. I get the pandemic is here and everyone is short handed, just be more courteous to those that have been waiting and not just to the ones who want special treatment.
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October 2021 by Sean Murphy
The people are nice but they never have enough tellers!! You need to plan for 30-60 minutes waiting in line. Travis Credit Union my other bank which has less customers has more staff to service. It’s ridiculous!!
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September 2021 by Terry jones
I really don’t like being talk as if I am a child especially if you have no idea what you are talking about . Went in last week to open a trust account I didn’t appreciate the way was talk to as if I didn’t know what that account was. May close my account my money is not wanted here
