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November 2023 by firebird loko
If you are going to vallejo yard to pick up a car is all good but if you need to go inside the office for any reasson just avoid this yard if not you are going to regreat that the lady in there are so slow that i went there to pick up a title and spend 1 hour 30 min for that next time ill just tell them to send it via mail
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November 2023 by Douglas A.
a friend Won a truck at auction, photos showed the bed of the truck clean and empty, but when they brought the truck out on the day of retrieval, the bed of the truck was full of parts from many other vehicles. 5 plastic bumper covers, floor mats, trunk mats, bags of garbage, loose garbage, and misc other parts. Thid is a scam to get other people to pay for their trash disposal needs. When confronted about the full load of trash, they simply said that you're going to have take it with you and to contact the manager.
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October 2023 by E H.
Had the worst experience with this company. My car was towed to their yard in Vallejo by my insurance company to be inspected for damage from an accident. They kept my BMW for 10 days and while there they managed to remove my Handicap license plates and deliberately destroyed my brand new BMW license frame holders (valued at $50 pair). They would not explain why they were destroyed and reused to give me the money to replace them. My car was finally towed to my repair shop without my license plates. Will be seeking compensation thru the BBB of California and looking into further legal action for holding my car for extended period of time, causing harm to my physical health. Being Handicap it's my only transportation and I had to cancel medical appointments due to their poor business practices. Don't use this company.
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September 2023 by Hasan Bayramoglu
I made an appointment for 10:00. They brought the vehicle at 11:30.
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September 2023 by Mishmash 215
Copart, situated uncomfortably close to residential areas, is a nightmare for the neighborhood. The relentless noise from car auctions and repairs disrupts any peace. Customers frequently block roads and conduct impromptu repairs, even dumping hazardous fluids into the street and rain gutters. This reckless behavior poses a safety hazard and leaves a lasting stain on the community's well-being. Copart's disregard for its surroundings makes it a detriment to the peaceful living environment we all deserve. They hold no accountability for the actions of their customers who are often hostile if you approach them.
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August 2023 by Lianne Walden
Umme Husna was especially helpful with this process - smooth arrangement and honest service
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August 2023 by Bob L.
Worst copart I've ever been to. Waiting two hours even tho I had a appointment. Fork lift guy told me f*ck you I'm not gonna load you after I tried to get his attention because other people came after me and left before me.
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July 2023 by maqsood khan
Loaders are super slower about 3 hour or more wait even with appointments other branches a way quicker and this branch don’t have much parking
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May 2023 by cjmick12
Awful company, do not let you insurance company use Copart. They stole a tool box from my vehicle, and my license plates.
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April 2023 by Jeanette Miller
At first the service seemed good until they kept switching the dates to tow my RV. I scheduled for the 10th of the month. They switched to the 7th due to Easter holiday. Now my RV is all dismantled and has no accommodations. When I called to inform them, they said the towing will take place back on the 10th and they have no record of the change of date.I'm 62 with hurt back and hips and have to stay in my car as I no longer have help to reacommodate the trailer to stay here
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April 2023 by Chris F.
My car was totaled in a bad accident. Luckily there were no serious injuries. I went here to retrieve some personal items. I had read all the terrible reviews and was expecting the worst. Roxanne was very helpful on the phone and when I arrived. I called early at 8:15 and she said they were empty and could help me right away. When I finally arrived at 10 they were busy. You must complete a short form on their website from the front door. They called me in 10 minutes. This is a big place. They requested my car be pulled and I waited out front. As I watched six cars pulled I was amazed. My car was brought out in about 30 minutes which I thought was good. I retrieved my items and returned to let them know I was done. Thank you for the good service Roxanne.
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November 2022 by John Mckinney
Copart is a scam they told me that I could go down there and view 500 cars running and when I got down there they told me I could see three after I paid $59 to join a membership three in one day three the next and so on and so forth they are nothing but scam artists I would not do business with them whatsoever
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September 2022 by Gennady M.
Forklift drivers don't work at all, they don't care how long you wait and that you have time frames. After I arrived they were just parked for 40 minutes
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September 2022 by Marlene M.
My car was stolen and wrecked and they ended up taking it to Copart. When I went to get my belongings out I had the best service with Nerda! She help me out a lot and I even had to come back and she assisted me with getting a few more things that I had forgotten. I will just say if you have to go there please ask for her she is the best!
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August 2022 by Vickie W.
Hello, this reviews is for Mrs. Hicks that works at the facility in Vallejo. I just want to thank her for you assistance with me in the process of selling my vehicle and assisting me with my towing of my vehicle at the last minute yesterday on August 11, 2022. You kindness and professionalism was so AWESOME that I told my son and my co workers about you and how you was very patience with me explaining me the process. You made me feel as ease with the process.
